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OnePlus 7 Voice Call Issues

  1. Challagulla Naveen
    Eclair Jun 18, 2019

    Challagulla Naveen , Jun 18, 2019 :
    Hi OnePlus Team,

    1 week before I bought OnePlus 7(8gb, 256gb ) version, Regularly I am getting voice issues while talking on calls . opposite person is unable to hear my voice clearly. They are getting a break in my voice. I have check with other mobile with the same SIM card but there is no network issue.

    please advise any suggestions how can I resolve my issue
     

    #1
  2. D1568357382398
    Cupcake Sep 13, 2019

    D1568357382398 , Sep 13, 2019 :
    I bought 6 gb, 128 gb two weeks ago. This issue has made impossible to talk over phone. The other person keeps on saying "your voice is braking". I did thorough testing of this. The issue occurs in a voice call irrespective of whether I talk directly into phone or via Bluetooth headphones.

    The issue does not occur at all on a WhatsApp call.
     

    #2
  3. G_hemanth_mani_kanta_LzM
    Cupcake Sep 14, 2019


    #3
  4. G_Rich_Marshall_ckEA
    Froyo Sep 15, 2019

  5. N1562307125192
    Cupcake Sep 15, 2019


    #5
  6. Josephite
    Cupcake Sep 16, 2019


    #6
  7. Nikita_Malhotra_21
    Cupcake Nov 19, 2019

    Nikita_Malhotra_21 , Nov 19, 2019 :
    same here! what's the use of having a phone if u are not even able to talk in peace! very disappointed with oneplus 7. they should stop making phones without headphone jacks if they are not able to fix the bugs!
     

    #7
  8. wesley76
    Cupcake Nov 20, 2019

    wesley76 , Nov 20, 2019 :
    Here the same! Speaker Calls is a basic feature that all phones must have! 1+7 = :(
     

    #8
  9. Iharish
    Cupcake Nov 23, 2019

    Iharish , Nov 23, 2019 :
    Even I'm also facing the same issue... Oneplus community claims to be hear the customer feedback and gets it fixed... But they are making us fools. Worst performance ever faced in any mobile.

    What is the use of having SD+ processor, 90hz, android 10 when I can't make a basic phone calls
     

    #9
  10. sakearzoo
    Honeycomb Nov 23, 2019

    sakearzoo , Nov 23, 2019 :
    if you all are facing same issue then i will suggest to get log and submit a bug report

    Steps for logs:
    1. Dial *#800#, and enter "oneplus logkit", then tap" delete history log".
    2. Tap "advanced", choose "save log type" > enable all options then click OK.
    3. Tap “move log path to built-in SD card” and then click "save log", when it informs you whether to reboot, click “cancel”
    4. Reproduce the issue and take a screenshot of the issue happening time.
    5. Tap "save log" and click “move log path to built-in SD card” again to stop it, zip them (path: file manager-storage). You can submit the bug via community app along with the screenshots.

    Note:
    After you share the logs, please delete the file from your phone or it will occupy a lot of storage.
    Keep the drive link open. If you share via google drive link.
     

    #10
  11. O1539624713351
    Cupcake Nov 24, 2019


    #11
    24Faiz likes this.
  12. 24Faiz
    Cupcake Nov 25, 2019


    #12
  13. G_Han_Bao_EnTf
    Cupcake Nov 26, 2019

    G_Han_Bao_EnTf , Nov 26, 2019 :
    Same issue on 7 pro!

    It has been half a year that Oneplus failed fixing the issue. So disappointed.
     

    #13
  14. Kannan1524
    Cupcake Dec 13, 2019 at 7:14 PM

    Kannan1524 , Dec 13, 2019 at 7:14 PM :
    Same problem here. Able to hear other persons voice clearly but they are not able to hear me. They are hearing some annoying sound. Please look into this basic issue and fix it. Thank you!
     

    #14