OnePlus 7 Whatsapp audio messages issue

  1. LaureanoJav
    Donut Jan 4, 2020

    LaureanoJav , Jan 4, 2020 :
    Hi, I'm having problems when hearing messages in whatsapp. The volume goes down all of a sudden or simply stops reproducing. I'm pretty sure it's just a configuration stuff, some sort of noise cancellation that I'm DUMB enough to not know how to solve ir. If anyone knows what settings should I apply in order to not face this issue, or if I have to check sthg in order to see if it's a software or hardware issue, I'm all ears (well eyes in this case). So any help will be more than welcome! thanks in advance!

    smyslim, kshitij09, TTS777 and 3 others like this.
  2. LaureanoJav
    Donut Jan 5, 2020

    LaureanoJav , Jan 5, 2020 :
    Nobody knows what might cause this issue? more than probably it's me not using it correctly or I have to tweak some settings, but I'll appreciate some help fellas!

    smyslim likes this.
  3. Jav P
    Gingerbread Jan 5, 2020

    Jav P , Jan 5, 2020 :
    Which OOS version do you have? Are you using the official WhatsApp app or a different one? How are you listening the audio messages, through the loud speakers or putting your phone in your ear?

  4. henrikkhach
    Eclair Jan 6, 2020

    henrikkhach , Jan 6, 2020 :
    Same problem

    smyslim likes this.
  5. LaureanoJav
    Donut Jan 6, 2020

    LaureanoJav , Jan 6, 2020 :
    I'm using Oxygen OS 10.3.0.GM57AA, both ways I have issues, but it's even worse i think when using speakers...how do I avoid the screen to tunr black when using speakers while listening to audios?..it's absolutely annoying

    smyslim likes this.
  6. LaureanoJav
    Donut Jan 6, 2020

  7. LaureanoJav
    Donut Jan 6, 2020

    LaureanoJav , Jan 6, 2020 :
    It's a major issue, only with OnePlus? I don't recall having this issue with the OP6...how is it that not even one reviewer talks about this?

    smyslim likes this.
  8. W1572351584969
    Eclair Jan 7, 2020

    smyslim likes this.
  9. F_Bruno_Navoni_WBOT
    Cupcake Feb 29, 2020

    F_Bruno_Navoni_WBOT , Feb 29, 2020 :
    smae issue going on. It seems to work fine with a specific pressure over the ear. but it's super annoying that this problem happens.

    smyslim likes this.
  10. TTS777
    Cupcake Apr 4, 2020

    TTS777 , Apr 4, 2020 :
    Any update on this issue OnePlus? Having the same issue - Audio in WhatsApp either stops playing or screen goes black with very low sound..

    smyslim likes this.
  11. AayushiDhariwal
    Cupcake Apr 4, 2020

    AayushiDhariwal , Apr 4, 2020 :
    hi I am also having whatsapp calls audio issue. whenever a normal calls comes in the mid of any whatsapp call and cut the normal call in order to resume the whatsapp call, the voice goes too low of the whatsapp calls. Please fix this issue. I am using one plus 7 and frequently seeing this problem

    smyslim likes this.
  12. Gizmoduck
    Cupcake Apr 6, 2020

    Gizmoduck , Apr 6, 2020 :
    Laureano, you are NOT DUMB. This is, as of this moment, the Biggest Bug (or Software Failure) in some Oneplus Devices (Like the 7 Model). A lot of users are having exactly the same Problem. An UPDATE via OTA (Over the Air) will fix this, but, months have passed, and ONEPLUS haven't fixed the Problem. So, the Solution will be to WAIT for an Update that fixes this problem, or change the Phone to another brand. :)
    Last edited: Apr 7, 2020

    smyslim likes this.
  13. kshitij09
    Donut Apr 11, 2020

    smyslim likes this.
  14. L1584591735699
    Cupcake Apr 21, 2020

    L1584591735699 , Apr 21, 2020 :
    Man I have the same problem!!! Was there no solution posted by OnePlus? I really want to have that fixed!!!

    smyslim likes this.
  15. L1584591735699
    Cupcake May 6, 2020

    smyslim likes this.
  16. X1573623823583
    Eclair May 15, 2020

    X1573623823583 , via OnePlus 7 , May 15, 2020 :
    guys relax. I too was facing this problem ever since bought this device. Just a day ago I was planning to replace it with note10 and then all of a sudden I came up with the fix.

    I don't know who came up with the proximity sensor excuse but that was lame.

    Answer to this problem is so simple that like of a magic trick once revealed, one admits being dumb

  17. Jav P
    Gingerbread May 15, 2020

    Jav P , via OnePlus 7 , May 15, 2020 :
    Please, share your solution.

  18. X1573623823583
    Eclair May 16, 2020

    X1573623823583 , via OnePlus 7 , May 16, 2020 :
    Funny, OnePlus not publishing my reply + they just deleted a thread where I posted the solution.

    It seems either they want to take the credit by themselves or don't want people to find the solution ever so they can purchase a new phone instead just like what Samsung did in the past... tsk tsk

  19. X1573623823583
    Eclair May 16, 2020

    X1573623823583 , via OnePlus 7 , May 16, 2020 :
    Ok, what's the issue about, sound? where is it coming from? yes, speakers. So go into Settings ; Sound & Vibration ; Dolby Atmos ;

    Now select Music instead of Dynamic and bingo!

    OnePlus7 came with "Dynamic" as default sound option and was meant to optimize (+/-) the sound automatically for a better experience, unfortunately the experience turned out to be alot bad to the tune of not hearing at all, lol.

    I hope this solution will help you all and will save OnePlus from loosing it's customers for which they owe me a formal thank you letter at least.

  20. Jav P
    Gingerbread May 16, 2020

    Jav P , via OnePlus 7 , May 16, 2020 :
    I tried and it didn't make any difference. Same issue as before, audios still stopping occasionally.