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Oneplus 7pro warp charge not working Jun 7, 2019

  1. MattBoxer
    Gingerbread Jun 12, 2019

    MattBoxer , Jun 12, 2019 :
    To check for you wether the phone is charging properly, dial *#808#, go to device debugging, the click the fast charge test, give it a few seconds to see if it passes or not and a screenshot will be nice, if you could post that here. Or do say if it switches between charging speeds and no charging as well. Thanks
     
    #21

  2. MattBoxer
    Gingerbread Jun 12, 2019

    MattBoxer , Jun 12, 2019 :
    That's strange in that case I really can't say if it was always like that for you, unless the Chinese variant comes with different firmware thats more akin to 9.5.7. I do hope a bug hunter makes use of logs I've taken though, but none have asked for any yet.
     
    #22

  3. dennnath22
    Donut Jun 12, 2019

    dennnath22 , Jun 12, 2019 :
    1560335135703.jpg
    this is the result I got
     
    #23

  4. MattBoxer
    Gingerbread Jun 12, 2019

    MattBoxer , Jun 12, 2019 :
    Yeah, it's not registering the warp charger for you, otherwise in the charger section it would say charger 5V (6A). Here is what it should more or less look like when mine randomly worked for a few minutes. Does yours just stay like that and not keep switching then?
    1560335310811.jpg
     
    #24
    dennnath22 likes this.

  5. dennnath22
    Donut Jun 12, 2019

    dennnath22 , Jun 12, 2019 :
    it stays just like that
     
    #25
    MattBoxer likes this.

  6. Menahjatwa
    Eclair Jun 12, 2019

    #26

  7. dennnath22
    Donut Jun 12, 2019

    dennnath22 , Jun 12, 2019 :
    I used to get the warp charge notification before
     
    #27

  8. MattBoxer
    Gingerbread Jun 12, 2019

    MattBoxer , Jun 12, 2019 :
    For me it only happened after 9.5.7, before that it was 100% fine as the phone never vibrated like crazy like it does now when it changes charge state.
     
    #28

  9. dennnath22
    Donut Jun 12, 2019

    dennnath22 , Jun 12, 2019 :
    Is this a hardware error or is it because of the update?
     
    #29

  10. MattBoxer
    Gingerbread Jun 12, 2019

    MattBoxer , Jun 12, 2019 :
    I believe it's the update but I'm not an avid software engineer or anything so basically take what I say with a grain of salt. But OP have locked downgrading so I can't check that without a custom recovery and I don't have another warp charger to test either. That's why I'd like someone to look at the logs I've got and say if it is hardware or software but I guess I have to hang on for that.
     
    #30

  11. MattBoxer
    Gingerbread Jun 12, 2019

    MattBoxer , Jun 12, 2019 :
    I've got an update guys, I plugged my phone in for the first time today and it warped charged solidly for about 1 minute and passed the test (screen rec here: https://drive.google.com/file/d/1-NfUqEDHitApVCwqZKB_5loqUiLTPCtZ/view?usp=drivesdk)

    Then after that it stopped charging then it's stayed on regular charging , yet the phone on the lock screen and icon area say it's warp charging even though it won't go over 1amp charging (screen rec:https://drive.google.com/file/d/1-OlUnHmmfFW-llmWJKwScVU60kM55eSA/view?usp=drivesdk) and it's still like that now.

    I think this might also be why people are complaining about the warp charge speed of the device as the 1st time you plug it in the phone claims it's warp charging but only at 1amp instead of 6, 5, or 4 amps. Then (I'll test this again) if you unplug it and plug it in again that's when it visibly and vibrates when the charging states change. However this still doesn't really help to tell if it's a hardware or software issue.
     
    #31

  12. MattBoxer
    Gingerbread Jun 12, 2019

    MattBoxer , Jun 12, 2019 :
    Further info, I unplugged and plugged my phone back in and that then presented the exact issue I'm having and not displaying that the phone is warp charging (screen rec: https://drive.google.com/file/d/1-OordsWW_3-Ra4hmYtozCDJvS7mcQtpm/view?usp=drivesdk)
     
    #32

  13. dennnath22
    Donut Jun 12, 2019

    #33
    MattBoxer likes this.

  14. MattBoxer
    Gingerbread Jun 12, 2019

    #34

  15. koocha
    Gingerbread Jun 12, 2019

    koocha , Jun 12, 2019 :
    As suspected, my warp charger for my car that was delivered today doesn't warp charge.
     
    #35
    MattBoxer likes this.

  16. MattBoxer
    Gingerbread Jun 12, 2019

    MattBoxer , Jun 12, 2019 :
    Thats good to hear (in a funny way) which edges this closer to it being a software problem hopefully.
     
    #36

  17. koocha
    Gingerbread Jun 12, 2019

    koocha , Jun 12, 2019 :
    I do hope so. I hope nothing has been fried inside from the switching. can't get it to warp charge at all.
     
    #37

  18. MattBoxer
    Gingerbread Jun 12, 2019

    MattBoxer , Jun 12, 2019 :
    I would imagine the phone and chargers have safety measures in place so that wouldn't happen, but with the amount of problems people seem to have for this phone I wouldn't take away that option.

    I have messaged a bug hunter that sent me a message about another problem that had already been solved so I hope that it gets read.
     
    #38
    koocha likes this.

  19. AkshayAgrawal
    Cupcake Jun 13, 2019

    #39

  20. MattBoxer
    Gingerbread Jun 13, 2019

    MattBoxer , Jun 13, 2019 :
    MattBoxer

    Edit looks like this was about the other issue, he's asked me to sumbmit another log to them with battery info. :|


    I would imagine the phone and chargers have safety measures in place so that wouldn't happen, but with the amount of problems people seem to have for this phone I wouldn't take away that option.

    I have messaged a bug hunter that sent me a message about another problem that had already been solved so I hope that it gets read.



    Another update guys, a bug hunter got back to me early this morning and said:

    We have reproduced the problem and it was related to gms of google.
    We have reported this issue to google.
    Please help to feed back this issue to google if you know how to do that.

    What I got from this is that the Google mobile services are somehow messing with the charging after the update? I'm not the quite sure how that's possible but I trust this guys answer more than my own ^_^
     
    Last edited: Jun 13, 2019
    #40
    dennnath22 likes this.

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Last replied by Larskon

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