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OnePlus 7T ambient display - Tap to wake and Pick to wake not working via OnePlus 7T

  1. Ibanezer88
    Donut Oct 14, 2019

    Ibanezer88 , via OnePlus 7T , Oct 14, 2019 :
    OnePlus 7T ambient display - Tap to wake and Pick to wake not working . I checked the previous threads and they are all marked closed . These functions were working for 3 days ans now it stopped completely . This kinda disappointing since the phone is just few days old . I have restarted , factory reset the phone multiple times but still the same issue . the older threads spoke about dialling *#808# and recalibrate the proximity sensor but sadly *#808# has been disabled by One plus .
     

    #1
  2. Cosmos_NT
    Jelly Bean Oct 15, 2019

    Cosmos_NT , Oct 15, 2019 :
    This Device has by default Tap to wake for the Under display fingerprint scanner, basically allows you to see time and a few info without waking whole screen.

    Though, you have options for Double Tap to wake screen too. It's here : Settings > Buttons & Gestures > Quick Gestures > Double Tap to wake up -- But it will disable the Tap to wake feature.

    To get lift up display or Tap to wake go here :
    Settings > Display > Under Customization - Ambient Display > Pickup your phone to show / Tap the screen to show -- again Tap the screen will disable the Double Tap feature.
     

    #2
    mprodromou and R4nd0mH3r0 like this.
  3. Rj_parihar
    Cupcake Oct 15, 2019

    Rj_parihar , Oct 15, 2019 :
    Have done all these things. Still not working
     

    #3
  4. P1571191903341
    Cupcake Oct 16, 2019

    P1571191903341 , Oct 16, 2019 :
    Even I'm facing the same issue, phone is just few days old. The ambient display for fingerprint doesn't show up even after all the settings are on. kindly help on this.
     

    #4
  5. Rohan01h
    Cupcake Oct 16, 2019

    Rohan01h , Oct 16, 2019 :
    Facing the same issue here, only my 6th day on this device (OnePlus 7T 256 GB) was working perfectly fine up until today, do something Oneplus
     

    #5
    J1517157745028 likes this.
  6. Shanmugrajan
    Cupcake Oct 16, 2019


    #6
  7. X1570548325520
    Cupcake Oct 17, 2019


    #7
  8. U1571321307737
    Cupcake Oct 17, 2019

    U1571321307737 , Oct 17, 2019 :
    Started facing this issue since yesterday. Is this a hardware problem or software one? Do I need to get my phone replaced or something??
     

    #8
  9. R1570553519449
    Cupcake Oct 17, 2019


    #9
  10. S1571097263947
    Cupcake Oct 17, 2019

    S1571097263947 , Oct 17, 2019 :
    if it stops working try to place screen under good lighting condition. I'm having same issue but it works fine by above method. The problem I think is with sensor,it only responds to bright light.
     

    #10
  11. RisGamer028
    Cupcake Oct 18, 2019

    RisGamer028 , Oct 18, 2019 :
    You need to recalibrate the proximity sensor. Don't clean the top of the device too much or else the sensor will assume that the device is in your pocket or face down. Happened to me once. All I did was put it in my pocket for 20 minutes which calibrated the sensor. The display does not work unless it is in your pocket, or on your bed with front on bed or if you put your hand to cover its top(where camera and speakers are)
     

    #11
    sourav2saha likes this.
  12. Cury1
    Cupcake Oct 18, 2019


    #12
  13. K1558198497551
    Donut Oct 18, 2019

    K1558198497551 , via OnePlus 7T , Oct 18, 2019 :
    Same problem for me. Ambient display randomly works. This is the most frustrating bug ever, because now I only get sound for new notification, when the phone is locked.
     

    #13
    KumaranM25 likes this.
  14. KumaranM25
    Cupcake Oct 18, 2019

    KumaranM25 , Oct 18, 2019 :
    Im also facing the same issue in oneplus 7T 8gb,256gb rarely it is working and most of the times not working.
    Oneplus please fix this issue ASAP.
     

    #14
  15. KumaranM25
    Cupcake Oct 18, 2019

    KumaranM25 , Oct 18, 2019 :
    I think oneplus 7T has under display proximity sensor below the front camera sensor. In bright sunlight you can able to see the sensor while your phone is in locked condition.
     

    #15
    RisGamer028 likes this.
  16. Ibanezer88
    Donut Oct 19, 2019

    Ibanezer88 , via OnePlus 7T , Oct 19, 2019 :
    I happened to try all of these settings numerous times . but the issue still remains. I also went ahead and factory reset the phone didn't help at all . I works alright during bright lighting conditions but for instance in a dim lit room , tap to wake or pick to wake doesn't work at all
     

    #16
  17. O1571490954261
    Cupcake Oct 19, 2019

    O1571490954261 , Oct 19, 2019 :
    same problem persists with me as well... ambient display working on its own mood , sometimes it does , sometimes it doesn't...
     

    #17
  18. Cosmos_NT
    Jelly Bean Oct 19, 2019

    Cosmos_NT , via OnePlus 7T , Oct 19, 2019 :
    Well I'm using it all 3 works in night with almost little visibility, now if it's a software side issue then it should be reported and resolved, so I'd suggest to report it. Now, the devices are new thus, issue in display/sensors is something that would be the last case.
     

    #18
  19. D1571514283901
    Cupcake Oct 19, 2019

    D1571514283901 , Oct 19, 2019 :
    ayou just saved my time thank you so much it worked
     

    #19
  20. M Barmby
    Froyo Oct 19, 2019


    #20