OnePlus 7T ambient display - Tap to wake and Pick to wake not working

  1. Ibanezer88
    Donut Oct 20, 2019

    Ibanezer88 , via OnePlus 7T , Oct 20, 2019 :
    could you help me on how to report it to the right medium of the one plus team ? I was under the impression posting it here was reporting to them :) sorry for my ignorance. Your assistance bis much appreciated

  2. Cosmos_NT
    KitKat Oct 20, 2019

    Cosmos_NT , via OnePlus 7T , Oct 20, 2019 :
    Here is the link...


    Well you can always find these threads in 7T series section - they will start with same kind of title like Oxygen OS x.y.z for OP7T etc... Every new update thread (pinned on top) will have first description of update and change log and at the end there will be links for both bug and feedback.

    You're always welcome to ask any questions/issues using threads but keep in mind OnePlus Developer won't be able to help via this method. The Community is managed and operated by users like you and me. Though before you create a new thread, make sure to use the search bar at top since redundant threads don't get attention because they are redundant obviously.

  3. U1541222326657
    Cupcake Oct 23, 2019

    U1541222326657 , Oct 23, 2019 :
    my primary issue is the pick up to wake ambient display is not working consistently. I called customer service and after the typical troubleshooting steps (e.e clear cache, factory reset) theye said that they've gotten several calls regarding this issue and others. They said some apps are not playing well with Android 10 so their solution is to manually downgrade the device Android 9 (pie). has anyone else heard this?


  4. #24
  5. JV_YoungKing
    Cupcake Oct 23, 2019

    JV_YoungKing , Oct 23, 2019 :
    Hey, I am OnePlus first time user and facing the same problem. ' Tap to wake the screen ' is not consistent at all.


    Gerfotografo likes this.
  6. sidhz
    Eclair Oct 23, 2019

    sidhz , via OnePlus 7T , Oct 23, 2019 :
    I think its something to do with background activity as its stops responding after leaving the device idle for sometime, unless i press the lock/unlock button of course.

  7. W1571303780795
    Cupcake Oct 23, 2019

  8. U1541222326657
    Cupcake Oct 23, 2019

    U1541222326657 , Oct 23, 2019 :
    has anyone called customer service and gotten the same solution for them to manually downgrade to pie Android 9? it sounded weird to me that that's the solution

  9. tebsoo
    Froyo Oct 23, 2019

  10. Niklasg85
    Ice Cream Sandwich Oct 24, 2019

    Niklasg85 , via OnePlus 7T , Oct 24, 2019 :
    I have the same thought. Can reproduce it. Could it be the agressive battery saving feature? anyone tried to disable that?

  11. sidhz
    Eclair Oct 24, 2019

    sidhz , via OnePlus 7T , Oct 24, 2019 :
    After the recent update, its totally stopped working. Lock the the phone and no reaponse from touch, even the other gestures like O, V etc have stopped working

  12. sidhz
    Eclair Oct 24, 2019

    M Barmby likes this.
  13. Niklasg85
    Ice Cream Sandwich Oct 24, 2019

  14. Stormycls
    Cupcake Oct 24, 2019

    Stormycls , Oct 24, 2019 :
    I've have the same problem but it's resolved now. I just disabled and then enabled pick up your phone to show and it started working again.

  15. Avladimir
    Donut Oct 24, 2019

    Avladimir , Oct 24, 2019 :
    This issue is related to the proximity sensor. When the ambient display is not working you can try making a call and you will notice that the screen does not turn off when near the face, it's like it is stuck. When the ambient display is working though you can place your finger on the front facing camera area and try to trigger the ambient display, so clearly they are connected. It seems like this may be triggered by wiping your phone's screen and gestures that involve getting near the proximity sensor, nevertheless it's bugged.

    Gerfotografo likes this.
  16. M Barmby
    Froyo Oct 24, 2019

    M Barmby , via OnePlus 7T , Oct 24, 2019 :
    I'm having the same problem since I got my OnePlus 7T
    is this a software problem and can it be fixed or do I need to send it back and get another one.

  17. JoshiJi7
    Eclair Oct 24, 2019

    JoshiJi7 , Oct 24, 2019 :
    only problem is with the sensor...it works fine under good lighting condition and stops working under low light condition...hope they will fix it

    Z1570215848526 likes this.
  18. mido25
    Ice Cream Sandwich Oct 24, 2019

  19. Buntf
    Cupcake Oct 24, 2019

    Buntf , Oct 24, 2019 :
    The problem of the regularly not working double tap to awake and ambiant display is not solved in the last rolled out software version.

    Ibanezer88 likes this.
  20. Z1570215848526
    Eclair Oct 24, 2019

    Z1570215848526 , Oct 24, 2019 :
    absolutely so.