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Display OnePlus 7T display tint issue - uneven OLED (not uniform) Oct 5, 2019 via OnePlus 7T

?

7T users : do you notice display tint problems on your device?

  1. Yes

    144 vote(s)
    64.0%

  2. No

    55 vote(s)
    24.4%

  3. Kinda

    26 vote(s)
    11.6%

  1. TheJoker2795
    Froyo Oct 5, 2019

    TheJoker2795 , via OnePlus 7T , Oct 5, 2019 :
    Hello!
    I noticed an unusual colour difference between top half of screen and bottom half. The top appears little greeny when grey colour is to be rendered. Is this a faulty display and should I apply for replacement?
    It becomes more prominent while using night mode.

    1570242042528.jpg

    Update-
    After replacement, this is the display of new phone
    1570676379379.jpg
     
    Last edited: Oct 10, 2019
    #1
    J1573553037778, Ilich1980, Jake matt and 29 others like this.

  2. David Y.
    OS Product Marketing Staff Member Oct 22, 2019

    Stickied Post
    David Y. , Oct 22, 2019 :
    We have confirmed this feedback with our product team. Under specific circumstances of extreme low light, a slight display discoloration might happen due to the properties of the AMOLED display. This is not a quality issue and will not affect daily usage or the durability of the screen. Please contact our customer service if you believe that this phenomenon has a serious impact on your daily usage.
     
    #197
    Aakash7T, Rana_S, AnonymousWP and 7 others like this.

  3. L1547049801594
    Froyo Oct 5, 2019

    #2
    N1570458305969, nbajpai9, X1571071788508 and 1 other person like this.

  4. TheJoker2795
    Froyo Oct 9, 2019

    TheJoker2795 , via OnePlus 7T , Oct 9, 2019 :
    Yeah, I went to OnePlus service centre and got it replaced. There was a problem in the display and they confirmed the same, then replaced the phone with a brand new one.
     
    #3
    ChrisFR06, Abhi Dahiya, U1571321307737 and 2 others like this.

  5. jay_vekariya
    Eclair Oct 9, 2019

    jay_vekariya , Oct 9, 2019 :
    I went to service centre they said it not a issue. I mean wtf and the man said if all the phones have it is not an issue.
     
    #4

  6. TheJoker2795
    Froyo Oct 9, 2019

    TheJoker2795 , via OnePlus 7T , Oct 9, 2019 :
    Mine was the same case but the same thing was said by Amazon technician. But I rushed to the service centre and asked them to check in dark. They formatted my phone and still can't resolve this, so they said will issue a replacement. Have you bought it from Amazon?
     
    #5
    Starcommander likes this.

  7. jay_vekariya
    Eclair Oct 9, 2019

    #6

  8. jay_vekariya
    Eclair Oct 9, 2019

    #7

  9. TheJoker2795
    Froyo Oct 9, 2019

    #8
    U1573664041339, Abhi Dahiya, Starcommander and 1 other person like this.

  10. X1570551763471
    Cupcake Oct 9, 2019

    X1570551763471 , Oct 9, 2019 :
    I have been facing the same issue it is very prominent while using the YouTube app in dark theme. So the device will be replaced?

    By the how long does the replacement process take? Also I bought my device online will OnePlus replace this for me Amazing doesn't?
     
    Last edited: Oct 9, 2019
    #9
    ChrisFR06 likes this.

  11. BLADECUT18
    Froyo Oct 9, 2019

    #10

  12. BLADECUT18
    Froyo Oct 9, 2019

    BLADECUT18 , Oct 9, 2019 :
    my device seems to have a red tint on the right with the grey color but the blacks are deep should I be worried?
     
    #11

  13. TheJoker2795
    Froyo Oct 10, 2019

    TheJoker2795 , via OnePlus 7T , Oct 10, 2019 :


    X1570551763471

    I have been facing the same issue it is very prominent while using the YouTube app in dark theme. So the device will be replaced?

    By the how long does the replacement process take? Also I bought my device online will OnePlus replace this for me Amazing doesn't?​


    Open Chrome in dark mode and close all the tabs. You can clearly see if there is problem in the display.
    The replacement prices at least takes one day of replaced from service center. If it is replaced by Amazon, I think it will take more time. But alert Amazon immediately over this issue.
     
    #12
    Starcommander and X1570551763471 like this.

  14. TheJoker2795
    Froyo Oct 10, 2019

    TheJoker2795 , via OnePlus 7T , Oct 10, 2019 :
    It happens on certain grey colour which is available in various apps on dark mode, like YouTube, Chrome, notification shade. It is not visible on other colours or in pitch black. Also it happens upto certain brightness level i.e. 20-30% not at higher levels.
     
    #13
    SaiKrishna078, dsaksa and N1570458305969 like this.

  15. TheJoker2795
    Froyo Oct 10, 2019

    TheJoker2795 , via OnePlus 7T , Oct 10, 2019 :
    If there is problem in hardware then I think you should report immediately.
     
    #14

  16. TheJoker2795
    Froyo Oct 10, 2019

    TheJoker2795 , via OnePlus 7T , Oct 10, 2019 :
    Open Chrome in dark mode and close all the tabs. You can clearly see if there is problem in the display.
    The replacement prices at least takes one day of replaced from service center. If it is replaced by Amazon, I think it will take more time. But alert Amazon immediately over this issue.
     
    #15
    Schrotty40 likes this.

  17. BLADECUT18
    Froyo Oct 10, 2019

    BLADECUT18 , Oct 10, 2019 :


    TheJoker2795

    If there is problem in hardware then I think you should report immediately.​


    Not sure if I should ask for a replacement on Amazon because im scared if I'll get even more problems in the next phone. The device im currently using is perfect just reddish tint on the right side in YouTube, Quick drawer, Notification panel and other places only in dark grey. I hope OnePlus solves this thing because majority of OnePlus 7t devices have got this tint. And not many people have thought about this because they think that's how the UI is.
     
    Last edited: Oct 10, 2019
    #16
    shuvam3005 and N1570458305969 like this.

  18. BLADECUT18
    Froyo Oct 10, 2019

    BLADECUT18 , Oct 10, 2019 :
    This problem can be fixed temporary if OnePlus just changes the UI theme to dark black instead of the grey, From the notification panel, Quick drawer etc.
     
    #17
    N1570458305969 likes this.

  19. Saikat1990
    Donut Oct 10, 2019

    #18

  20. TheJoker2795
    Froyo Oct 10, 2019

    TheJoker2795 , via OnePlus 7T , Oct 10, 2019 :
    Yes, but I would say you should first try on Amazon itself.
     
    #19

  21. B1570027723981
    Eclair Oct 11, 2019

    B1570027723981 , Oct 11, 2019 :
    I have similar problem.

    So on dark grey background, there are a few large patches of very dark purplish color that are very visible.
    It gets worse with lower brightness, 10% or lower and low light around you, like in a dark room. Also it's more prominent with night mode on.

    Best way to test it is Google Clock app. That's the grey that exposes this problem, that's how I discovered it actually. I'm past the return window :(
     
    #20
    N1570458305969 and Nilesh bajaj26 like this.

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