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Display OnePlus 7T display tint issue - uneven OLED (not uniform)

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7T users : do you notice display tint problems on your device?

  1. Yes

    63.9%
  2. No

    24.7%
  3. Kinda

    11.5%
  1. Linus14.
    Eclair Nov 27, 2019

    Linus14. , via OnePlus 3 , Nov 27, 2019 :
    finally they accepted the issue on my OnePlus 7t and processed for refund but for processing the refund it will take 3 to 4 weeks of time. i don't know what this people are think about the customers. i never seen a customer service like this before and this could be my last device in this brand.
     

    vrm.viknesh likes this.
  2. vrm.viknesh
    Eclair Nov 27, 2019

    vrm.viknesh , Nov 27, 2019 :
    Yeah in my case also they have accepted the issue and proceed the refund... But it will take nearly 2-3 weeks for refund....

    Don't know whether they will proceed this further in a right way.... Without asking time and delaying the refund...
     

  3. SaiKrishna078
    Eclair Nov 27, 2019

    SaiKrishna078 , Nov 27, 2019 :
    Did you bought it online or offline
     

    vrm.viknesh likes this.
  4. Linus14.
    Eclair Nov 27, 2019

  5. Pavitrakumar
    Froyo Nov 27, 2019

    Pavitrakumar , Nov 27, 2019 :
    Where did you get your confirmation from? any emails from them? or any particular contact person?

    If it's amazon can't you directly apply for return on amazon itself?
     

    vrm.viknesh likes this.
  6. Linus14.
    Eclair Nov 27, 2019

    Linus14. , via OnePlus 3 , Nov 27, 2019 :
    from OnePlus store and OnePlus customer care. days has passed so amazon can't refund, OnePlus has accepted they will refund but it may take time maximum of 3 weeks.
     

  7. L1574779113525
    Cupcake Nov 27, 2019


    vrm.viknesh likes this.
  8. Pavitrakumar
    Froyo Nov 27, 2019

    Pavitrakumar , Nov 27, 2019 :
    No, I understand that. But via which medium? Phone, email, a written confirmation?
     

  9. Dinerve
    Froyo Nov 27, 2019

    Dinerve , Nov 27, 2019 :
    That's great news for the ones affected or that spotted it late after their purchase.

    But if this is indeed the case @David Y. Wouldn't this warrant a massive recall of all 7Ts based on batches/serial numbers? I mean, this is kind of big no?
     

  10. FullMetal98
    Eclair Nov 28, 2019

    FullMetal98 , via OnePlus 3T , Nov 28, 2019 :
    Glad to hear this finally.
    At least they have accepted it for refund.
    It has been close to 2 weeks since I submitted the device in service center for processing the refund. When I called them a day ago, they said that they are waiting for confirmation from the higher management to approve the refund.

    So from that we can say that, the people in service center are seeing the issue and accepting the device for refund but, the higher management who actually have the authority are still hesitant.
     

    vrm.viknesh likes this.
  11. vrm.viknesh
    Eclair Nov 28, 2019

    vrm.viknesh , Nov 28, 2019 :
    Yeah... I have spoken to the higher official from hyderabad team lead....she contacted me personally and said if i can give u new device with 0 error..i will do it... Oresle i will refund..

    But one day suddenly chennai manager ringed me and said hyderabad team lead has given you refund... And asked me to send bank details...
    And added that it will take 2-3 weeks for the process..

    Yersterday i visited the shop personally and spoken with the manager over there.... She also assurrd me... That please wait for weeks together or upgrade else downgrade u r device..
     

  12. Linus14.
    Eclair Nov 28, 2019

    Linus14. , via OnePlus 3 , Nov 28, 2019 :
    they send an email confirmation through mail and they informed the same through phone.
     

  13. SaiKrishna078
    Eclair Nov 28, 2019

    SaiKrishna078 , Nov 28, 2019 :
    I do noticed greenish tint in dark mode mainly at 20-40 % of brightness due to which I called the OnePlus people and they said that it's a normal characteristic of amoled screen it is 90Hz e9 display and at extreme low light this might happen to such screen they further added. They advice me to wipe cache memory by which the tint might fades a little bit but by doing so no improvement was noticed. I think ai should call them again or visit nearest service center.
     

    vrm.viknesh likes this.
  14. vrm.viknesh
    Eclair Nov 28, 2019

    vrm.viknesh , Nov 28, 2019 :
    It is waste of time in calling customer care.... Try to visit the nearest Offical OnePlus service center... And explain your issue and get the job sheet..
     

    SaiKrishna078 likes this.
  15. Pavitrakumar
    Froyo Nov 28, 2019

    Pavitrakumar , Nov 28, 2019 :
    Ah, that's nice... Can you please let me know what exactly was in the email or can you post a screenshot? They have been telling me the same thing for the past 2 weeks and I have still not got any emails or phone calls regarding the refund.
     

  16. packs05
    Froyo Nov 29, 2019


    vrm.viknesh likes this.
  17. W1542272461403
    Cupcake Nov 29, 2019


    vrm.viknesh likes this.
  18. vrm.viknesh
    Eclair Nov 29, 2019


  19. packs05
    Froyo Nov 29, 2019

    packs05 , via OnePlus 7T , Nov 29, 2019 :
    how much time of purchase?
     

  20. vrm.viknesh
    Eclair Nov 29, 2019