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Display OnePlus 7T display tint issue - uneven OLED (not uniform)

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7T users : do you notice display tint problems on your device?

  1. Yes

    64.1%
  2. No

    24.2%
  3. Kinda

    11.7%
  1. BLADECUT18
    Froyo Oct 14, 2019

    BLADECUT18 , Oct 14, 2019 :
    hello guys so today I went to the service center and got my phone exchanged. Even the service people were surprised to see my screen in such a bad condition. They've updated me saying the r&d team is working for this display issue and soon they'll get to know if it's a hardware issue or a software issue. soon I'll be updating pictures of this new phone to see any tint but as of now this phone is so much better than my last one. And if it's a hardware issue even you guys can get your phones exchanged but if it's a software it'll be fixed in the next ota update.
     

  2. BLADECUT18
    Froyo Oct 14, 2019


  3. Aki1596
    Gingerbread Oct 14, 2019


    Abhi Dahiya likes this.
  4. G_Abhilash_Janardhan_KUB
    Froyo Oct 14, 2019


  5. Aki1596
    Gingerbread Oct 15, 2019


  6. TheJoker2795
    Froyo Oct 15, 2019


    ChrisFR06 and Aki1596 like this.
  7. Himel40
    Froyo Oct 15, 2019


  8. BLADECUT18
    Froyo Oct 15, 2019

    BLADECUT18 , Oct 15, 2019 :
    Then it shouldn't matter much for you. it was visible to me even at high brightness but it was more prominent around 20-30% brightness in my last device.
     

  9. Himel40 , via OnePlus Community App , Oct 15, 2019 :
    but it is a problem which is bothered most of the user of 7T. oneplus should give a official statement for this.
     

  10. Yates
    Eclair Oct 15, 2019


    TheJoker2795 likes this.
  11. Abhi Dahiya
    Ice Cream Sandwich Oct 16, 2019

    Abhi Dahiya , via OnePlus 7 , Oct 16, 2019 :
    I recently purchased OnePlus 7 from Amazon and have the similar issue. Especially visible on Dark Grey backgrounds. Mine is not very bad as only 1/3rd of the top part is light grey while the bottom part is dark grey. That's the only issue. No green or red tint.

    Visible only in low brightness in low light. Anyways, i am always too much concerned about displays, so contacted Amazon. They scheduled technician visit. Showed it and he confirmed. Now my new replacement OnePlus 7 is arriving.

    If even this has a problem, can i take it to to OnePlus care in Delhi and get it replaced? Because Amazon won't provide any more replacement. They will rather suggest refund.

    I have heard it for the first time that OnePlus service centres are replacing phones with new units over this issue.

    One more question...
    1) Do they replace the phone at the same time as of issue confirmation?
    2) Is the new unit sealed box or a refurbished unit?
    3) Who actually provides new unit? Service Centre guys or the Experience Store guys?
     

  12. G_Abhilash_Janardhan_KUB
    Froyo Oct 16, 2019

    G_Abhilash_Janardhan_KUB , Oct 16, 2019 :
    the store should replace your device if there's a hardware issue, if at all it is software, you'll just have to wait for the next OTA update. and if they are replacing your phone, it will be a new one. just go to the store if at all you experience problems
     

    Abhi Dahiya likes this.
  13. Abhi Dahiya
    Ice Cream Sandwich Oct 16, 2019

    Abhi Dahiya , via OnePlus 7 , Oct 16, 2019 :
    So they provided you with a new sealed pack unit? And is it of newer manufacturing date? Also for how many days after purchase is getting one's phone exchanged is allowed?
     

    BLADECUT18 likes this.
  14. TheJoker2795
    Froyo Oct 17, 2019

    TheJoker2795 , via OnePlus 7T , Oct 17, 2019 :
    1) It takes atleast one day for replacement
    2) They give a brand new unit and unbox it in front of you
    3) Better replace it from service center because engineers there will be able to understand your problem and suggest solution
     

    ChrisFR06 and Abhi Dahiya like this.
  15. Abhi Dahiya
    Ice Cream Sandwich Oct 17, 2019

    Abhi Dahiya , via OnePlus 7 , Oct 17, 2019 :
    Now i think i should have just got it replaced from Service Centre . Anyways my phone is arriving today. Let's see what happens.
     

    TheJoker2795 likes this.
  16. Kavatah
    Cupcake Oct 17, 2019

    Kavatah , via OnePlus 6 , Oct 17, 2019 :
    Planning on getting my 7T today. But afraid of having that greenish tint issue.
    Is there a service center in France in case I need to rma the phone?
     

    ChrisFR06 likes this.
  17. Abhi Dahiya
    Ice Cream Sandwich Oct 17, 2019

    Abhi Dahiya , Oct 17, 2019 :
    Got the new device. Again the same uniformity issue. Before it was between top and bottom, now it's between left and right.

    I will wait for 2-3 days to take any decision on it. Amazon will no longer offer replacement, they will suggest refund at max. So the only way there is if i go to service centre.

    A question btw, do service centre guys check the display when they unbox it there? And what if even the new display has some issue?
     

  18. J1508070026278
    Gingerbread Oct 17, 2019

    J1508070026278 , via OnePlus 7 , Oct 17, 2019 :
    10 day replacement window in Amazon (return in lieu of refund not allowed)
     

  19. J1508070026278
    Gingerbread Oct 17, 2019

    J1508070026278 , via OnePlus 7 , Oct 17, 2019 :
    are these display issues only present on 'Made in India' devices..?


    just going a bit off topic, regarding 'loose alert slider switch issue'.. I spoke to a few European folks who have 'made in China' devices and they say their alert sliders are perfectly rigid and sturdy.


    just makes me wonder if some quality control issues are happening in the Noida factory where our Indian oneplus devices are being assembled.
     

    Nilesh bajaj26 likes this.
  20. Abhi Dahiya
    Ice Cream Sandwich Oct 17, 2019

    Abhi Dahiya , via OnePlus 7 , Oct 17, 2019 :
    I have had 2 OnePlus 7 till now. No loose keys till now. All rigid and in place perfectly. And displays don't differentiate between regions. Search for "Display Uniformity Issue" and see it come up on iPhones, Samsung, OnePlus, LG and every other brand.

    I was asking about OnePlus service centre one.