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Display OnePlus 7T display tint issue - uneven OLED (not uniform) Oct 5, 2019

?

7T users : do you notice display tint problems on your device?

  1. Yes

    135 vote(s)
    63.1%

  2. No

    53 vote(s)
    24.8%

  3. Kinda

    26 vote(s)
    12.1%

  1. B1570027723981
    Eclair Oct 17, 2019

    B1570027723981 , Oct 17, 2019 :
    I emailed OnePlus support and they asked for some details like imei etc. They also asked if the issue is only with the clock app (that's what the screenshot was). so i sent them another screenshot.
    Not very hopeful that this will go anywhere but doesn't hurt trying. I will update you all when they respond.
    I'll also visit the experience store again this weekend.

    here are my screenshots


    1571319790655.jpg

    View attachment 1152030
     
    #121
    Abhi Dahiya likes this.

  2. J1508070026278
    Gingerbread Oct 17, 2019

    J1508070026278 , via OnePlus 7 , Oct 17, 2019 :
    your Indian pride seems to have been awakened buddy :)

    btw i am also a proud Indian and was just trying to understand the root cause of certain issues which seem more prevalent for folks having 'made in India' units.. (just judging by responses on this forum though.. that may not be a big enough sample size though to reach a conclusion)

    regarding replacement window, even devices bought from oneplus stores or oneplus online store seem to have a 10 day replacement window



    1571319990704.jpg
     
    #122

  3. Abhi Dahiya
    Ice Cream Sandwich Oct 17, 2019

    Abhi Dahiya , via OnePlus 7 , Oct 17, 2019 :
    Talk to service centre guys and have them look at it in low light. They will understand it most likely and hopefully.
     
    #123

  4. Abhi Dahiya
    Ice Cream Sandwich Oct 17, 2019

    Abhi Dahiya , via OnePlus 7 , Oct 17, 2019 :
    Thanks for that screenshot. And no, it has nothing to do with Indian pride and stuff. I just stated the obvious. A simple googling tells the truth
     
    #124
    TheJoker2795 likes this.

  5. U1511590769412
    Gingerbread Oct 18, 2019

    U1511590769412 , via OnePlus 7T , Oct 18, 2019 :
    I think it's a software issue because the green tint reduces drastically when you switch to 60Hz refresh rate.
    I just tried it and the green tint reduced drastically.
     
    #125

  6. ylokesh06
    Cupcake Oct 18, 2019

    ylokesh06 , Oct 18, 2019 :
    my OnePlus 7t has the same issue. And there is some issue with some videos also where in complete dark scene of video i can see some light on top and bottom part of screen while mid part is completely black, it's somewhat like light bleeding of lcds and it is only visible when brightness is more than 40% while on low brightness everything is fine.
     
    #126

  7. U1511590769412
    Gingerbread Oct 18, 2019

    U1511590769412 , via OnePlus 7T , Oct 18, 2019 :
    switch to 60Hz and see if the problem persists.
     
    #127

  8. ylokesh06
    Cupcake Oct 18, 2019

    ylokesh06 , Oct 18, 2019 :
    Yes the green tint is reduced slightly but not completely gone while it does not make any effect on video light problem
     
    #128

  9. Cherarules
    Eclair Oct 18, 2019

    Cherarules , Oct 18, 2019 :
    I’m having same green tint while 20 to 50% brightness screen, if I change screen to 60hz mode green tint reduces bit....
     

    Attached Files:

    #129

  10. Cherarules
    Eclair Oct 18, 2019

    Cherarules , Oct 18, 2019 :
    90hz vs 60hz difference
     

    Attached Files:

    #130

  11. Arun_R
    Gingerbread Oct 18, 2019

    #131

  12. Cherarules
    Eclair Oct 18, 2019

    Cherarules , Oct 18, 2019 :
    Yes it reduces a bit
     
    #132

  13. Cherarules
    Eclair Oct 18, 2019

    Cherarules , Oct 18, 2019 :
    But there is no use in using 60hz wen oneplus 7T has 90hz display
     
    #133

  14. U1511590769412
    Gingerbread Oct 18, 2019

    #134

  15. Cherarules
    Eclair Oct 18, 2019

    #135

  16. Serbian Overlord
    KitKat Oct 18, 2019

    Serbian Overlord , Oct 18, 2019 :
    Reminds me of OnePlus One (yellow hue along the bottom of the screen) and OnePlus 5 (jelly effect when scrolling) days. Both times OnePlus said it's not a flaw, it's a feature...LOL!
     
    #136

  17. Arun_R
    Gingerbread Oct 18, 2019

    Arun_R , via OnePlus 7T , Oct 18, 2019 :
    still it's a issue..
    I already tried that, but it will turn green tint to purple tint ..
     
    #137

  18. B1570027723981
    Eclair Oct 18, 2019

    B1570027723981 , Oct 18, 2019 :
    i tried turning off dc dimming on and off, refresh rate 60 and 90. no difference.
    Definitely a panel issue. freaking purple patches. I'm gonna visit service center tomorrow with pictures. Even if they accept and repair, i wont be satisfied. can't accept such quality. probably my first and last OnePlus device.

    1571419927766.jpg

    1571419927734.jpg

    1571419927793.jpg
     
    #138
    Nilesh bajaj26 likes this.

  19. BLADECUT18
    Froyo Oct 18, 2019

    BLADECUT18 , Oct 18, 2019 :
    they'll exchange your phone. my phone was the same.
     
    #139
    Abhi Dahiya likes this.

  20. Sanjay Gullu
    Cupcake Oct 19, 2019

    Sanjay Gullu , via OnePlus 7T , Oct 19, 2019 :
    I visited the oneplus store in chennai to sort out this issue which was happening to me. I managed to explain the issue to the engineer which took me almost an hour. So after so many attempts, I made it.

    First they wanted to check if this is a software issue. After flashing my device, I can't find the tint on my 7T. Then after spending one hour of check, I came to know this is an software issue because the phone was running on 10.0.1 just like it came out of the box. Few minutes later updated to 10.0.3 and yet again got the purple tint on my display.

    One thing I noticed is, when I was playing Call of duty in fnatic mode(with display enhancement enabled), the screen looks clean with no tints, NOTHING!

    Hoping that oneplus will fix this in the future updates.

    P.S: Even I had the screen flickering issue which was noticed when using youtube or when playing Call of duty. After flashing the device, surprisingly it was gone. So most of the issue are software related.
     
    Last edited: Oct 19, 2019
    #140
    U1511590769412 likes this.

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Last replied by Lamcza

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