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Network/Connectivity OnePlus 7T is not on Verizon Databases

  1. G Kundu
    Donut Oct 14, 2019

    G Kundu , Oct 14, 2019 :
    Greeting, I bought my 7T from NYC pop Up Event. When I called Verizon to activate the phone on the Verizon Network they do not see the IMEI 1/2 on their website database. Can someone, please help me with this?
     

    #1
    kKoI1233 likes this.
  2. Crystal Z.
    Global Community <3 Staff Member Oct 16, 2019

    Crystal Z. , Oct 16, 2019 :
    Hi there,

    May we know which version you bought at the pop up? Is it TMO version or standard version?
    Other SIM cards can not be used on a TMO device, hence the suggestion is to return the device and buy a standard version or use a TMO card. If the device is standard version, you don't need to activate the phone on Verizon network, it will be detected automatically once the SIM card is inserted.
     

    #2
  3. G Kundu
    Donut Oct 16, 2019

    G Kundu , Oct 16, 2019 :
    I am not sure about the version? I thought on POP up event all phone are to be unlocked. I got the Frosted silver. I am not sure if that were to work with Verizon. Please assist.
     

    #3
  4. G Kundu
    Donut Oct 16, 2019

    G Kundu , Oct 16, 2019 :

    Hello @ Crystal Z. How would I know what What version of phone do I have? Please assist.
     

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  5. tigerbait
    Froyo Oct 16, 2019

    tigerbait , Oct 16, 2019 :
    Interested in getting the 7T after seeing the stellar 7 pro in action from a friend. But I am on Verizon and they dont sell this phone. I want to order it through oneplus.com but wanted to make sure this would work.
     

    #5
  6. camohan
    Marshmallow Moderator Oct 16, 2019

    camohan , Oct 16, 2019 :
    You can check it from here : https://willmyphonework.net/

    Sucks the phone is not listed.
     

    #6
  7. GuitarHero0179
    Jelly Bean Oct 16, 2019

    GuitarHero0179 , Oct 16, 2019 :
    You can also check the LTE bands of the phone and those of verizon. Most likely should work but double check if the network bands in the specs match
     

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  8. tigerbait
    Froyo Oct 16, 2019


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  9. camohan
    Marshmallow Moderator Oct 16, 2019

    camohan , Oct 16, 2019 :
    @keithnyc would you be knowing about this?
     

    #9
  10. tigerbait
    Froyo Oct 16, 2019


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  11. keithnyc
    Lollipop Moderator Oct 16, 2019


    #11
    tigerbait likes this.
  12. Matt 80
    Lollipop Oct 16, 2019


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  13. T1540834327516
    Cupcake Oct 17, 2019


    #13
  14. Crystal Z.
    Global Community <3 Staff Member Oct 17, 2019

    Crystal Z. , Oct 17, 2019 :
    Hey there,

    I reached out to our US colleague and get a reply that the Verizon SIM will be working fine on Oct 18. Can you try it out then and let us know if there're further questions?
     

    #14
  15. camohan
    Marshmallow Moderator Oct 17, 2019

    camohan , Oct 17, 2019 :
    Merged your thread here, since it is on the same topic.
     

    #15
  16. Probowl2
    Donut Oct 18, 2019

    Probowl2 , Oct 18, 2019 :
    I also bought the phone at the pop up and it doesn't work for me either on Verizon. I spoke with a level 2 Verizon support person and they said this phone is not compatible. Also did you ever get your code for the headphones?
     

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  17. Probowl2
    Donut Oct 18, 2019

    Probowl2 , Oct 18, 2019 :
    Automatically or do you have to enable CDMA less feature etc
     

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  18. Probowl2
    Donut Oct 18, 2019

    Probowl2 , Oct 18, 2019 :
    The one plus 7T phone is not compatible with Verizon. I picked one up at the 7T pop up store last Friday and still can’t get it to work with Verizon.
     

    #18
  19. Probowl2
    Donut Oct 18, 2019

    Probowl2 , Oct 18, 2019 :
    The one plus 7T phone is not compatible with Verizon. I picked one up at the 7T pop up store last Friday and still can’t get it to work with Verizon.
     

    #19
  20. M1571429661113
    Cupcake Oct 18, 2019