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Oneplus 7t Pro : Fingerprint Unlock stopped working via OnePlus 7T Pro

  1. N1610837487314
    Cupcake Aug 3, 2021

    N1610837487314 , via OnePlus 7T Pro , Aug 3, 2021 :
    Hi,

    I am using Oneplus 7t Pro since 6 months, but never faced issue with fingerprint unlock.

    Now since morning i am facing this issue.
    There was both thumb prints added in but firstly stopped right side thumb print then stopped left side thumb print.

    Then i deleted both finger print and added back new but still issue not resolved.

    Please do needful.

    Regards
    Chetan
     

    #1
  2. Dresa91
    User of the Year 2016; Most Active User 2020 Aug 3, 2021

    Dresa91 , Aug 3, 2021 :
    Who should „do the needful“?
    You are posting in a user forum. Here are just users.
    So „do the needful“ is inappropriate….

    What OxygenOS Version are you using?
     

    #2
    J4t1np4r3kh likes this.
  3. N1610837487314
    Cupcake Aug 3, 2021

    N1610837487314 , via OnePlus 7T Pro , Aug 3, 2021 :
    Its Oxygen OS 11.0.2.1.HD01AA
     

    #3
  4. Dresa91
    User of the Year 2016; Most Active User 2020 Aug 3, 2021

    Dresa91 , Aug 3, 2021 :
    What about the other question?


    Did you remove all fingerprints, clear cache in recovery and try to add them again?
     

    #4
    J4t1np4r3kh likes this.
  5. N1610837487314
    Cupcake Aug 3, 2021

    N1610837487314 , via OnePlus 7T Pro , Aug 3, 2021 :
    Your other questions answer is, I thought some one or may be if a developer is there will be available to help me to resolve my issue, so thats why asked to do needful.

    And after clearing cache, phone is not able to find any finger print to add back.

    But thanks for your help.
     

    #5
  6. Dresa91
    User of the Year 2016; Most Active User 2020 Aug 3, 2021

    Dresa91 , Aug 3, 2021 :
    Can you please contact the support?
     

    #6
    J4t1np4r3kh and N1610837487314 like this.
  7. J4t1np4r3kh
    OnePlus Accessory Tester Aug 3, 2021

    J4t1np4r3kh , Aug 3, 2021 :
    Can you ensure that the screen is also clean. Since it's come up overnight, ensure the section where the fingerprint is scanned is clean and doesn't have any noticeable damage in that area either
     

    #7
    Dresa91 likes this.