2
OnePlus 7T Pro McLaren 5G issues via OnePlus Community App

  1. BlackKnight2332 , via OnePlus Community App , Jan 26, 2020 :
    This issue unfortunately I can't submit a bug report for cause it happens 70-100% of the time but I can't pinpoint how soon it will do it and the bug log fails after a certain time period. the issue I'm having I am loosing connectivity with 5G and it could come back in a minute or longer. Not sure if this is heat related in the modem or not.
     

    #1
    Nemish gupta and nateatlarge like this.
  2. nateatlarge
    Cupcake Feb 5, 2020


    #2

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  4. G1572469583021
    Gingerbread Feb 5, 2020

    G1572469583021 , Feb 5, 2020 :
    I'm not sure what you mean by losing connectivity not every single tower that T-Mobile has at the moment has 5G on it yet. so you're losing connectivity when moving about that's just because you're not on a tower that has 5G anymore. I talked to a T-Mobile rep and I believe by March or end of March they're going to be active any more fudgy amor towers I was told it takes 28 days to upgrade one tower
    have had 5G on and I'm in a good 5G area I have kept 5G. though I have turned find you off for now because it is a battery hog I did not get this phone because of 5G soon when 5G is more around and it's not dropping because of the area battery life will be better. can you explain your situation of losing connectivity 5G in more detail. I'm just curious cuz I'm not having the issues you describe.
     

    #4
    NeonX89 likes this.
  5. BlackKnight2332 , via OnePlus Community App , Feb 6, 2020 :
    I'm not moving around, same spot I can watch the sign go from 100 to 50 and back, 5G works fine at times then drops connection and I don't show a internet connection without going anywhere or it will still show a full 5G signal and not be able to connect to the internet.
     

    #5

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  7. Syaoran
    Froyo Feb 7, 2020

    Syaoran , Feb 7, 2020 :
    5G only connects when it thinks the best connection is needed for data only. Currently, no calls work over 5G. Only data.
     

    #7
  8. G1572469583021
    Gingerbread Feb 7, 2020

    G1572469583021 , Feb 7, 2020 :
    you would be wrong calls to work over 5G because when I make calls and I'm on 5G it stays on 5G. you guys made me in an area where towers are not fully upgraded and they're just having trouble connecting I talked to T-Mobile. it 28 days to upgrade one tower I did not get this phone for 5G I keep it in 4G LTE right now until mid or late March when one came over and told me that is when they're going to be lighting up more towers with 5G. you have to understand that this is a growing Network and there's going to be growing pains.

    went through it with Sprint and even AT&t. we just have to be patient and they will work better like I said I'm not having that any issues when I'm connected to 5G I'm connected to 5G now if I move a mile or two down the road and I'm not on a tower with 5G then I lose 5G and go to LTE.
     

    #8
  9. Jv01121980
    Cupcake Feb 20, 2020

    Jv01121980 , Feb 20, 2020 :
    I had the same issue with my new 7t pro. After troubleshooting with tech, they sent me back to the store to swap out the phone - antenna defect (I was under the 14 day grace period). The new phone is working great - very steady 5g, it does not disconnect. It transitions to LTE smoothly - I've had this for a week now.
     

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  11. BlackKnight2332 , via OnePlus Community App , Feb 21, 2020 :
    I'm testing my 2nd device.
     

    #12
  12. raver4444
    Eclair Feb 21, 2020

    raver4444 , Feb 21, 2020 :
    Any ideas where would be the best place to buy one online ? Apart T-mobile ...
     

    #13
  13. G1572469583021
    Gingerbread Feb 21, 2020

    G1572469583021 , Feb 21, 2020 :
    it's only available at T-Mobile
     

    #14
  14. G1572469583021
    Gingerbread Feb 21, 2020

    G1572469583021 , Feb 21, 2020 :
    he tried buying the 5G McLaren through 1 + it redirects you to T-Mobile's website.
     

    #16
    BlackKnight2332 likes this.