OnePlus 7T sim tray is not working

  1. Sandy1920
    Cupcake Oct 8, 2019

    Sandy1920 , Oct 8, 2019 :
    Hello Team,

    Ever since I bot my 7T, my sim card tray one is not working. I tried all the possibilities though it's not working. Can you help me with a solution?


    Santhosh -

  2. antozcool
    Donut Oct 8, 2019

    antozcool , Oct 8, 2019 :
    I faced the exact same issue. But sim 2 slot workedbwhen the same sim was put, and when 2 Sims were put both sims worked without issues. The issue seem to be more common when you put the silicon case that came in box. I don't have any issues when using without the case

    Raul22perez likes this.
  3. Sandy1920
    Cupcake Oct 8, 2019

  4. antozcool
    Donut Oct 8, 2019

  5. antozcool
    Donut Oct 8, 2019

    antozcool , Oct 8, 2019 :
    I suspect a loose sim tray, did you try with 2 Sims put together and removing the silicon case?

  6. Sandy1920
    Cupcake Oct 8, 2019

    Sandy1920 , Oct 8, 2019 :
    yes , I did try putting 2 Sims and removed silicon case, still the same issue. Sim 1 is not working but sim 2 tray is working..

    antozcool likes this.

  7. #7
  8. antozcool
    Donut Oct 10, 2019

  9. Barlin63
    Cupcake Nov 27, 2019

    Barlin63 , Nov 27, 2019 :
    I have the same issue. Slot 1 many disconnected calls. Slot 2 works as a charme.
    Oneplus: Dont ignore and go fix!

    Pasan_Henadeera likes this.
  10. adkostenko
    Cupcake Dec 1, 2019

    adkostenko , Dec 1, 2019 :
    I returned my first 7t, but the replacement is doing the same. factory resets, different sim cards, etc. haven't solved it. going to return the phone... my 6t works perfectly with the SIM.

  11. Raul22perez
    Cupcake Dec 1, 2019

    Raul22perez , via OnePlus 7T , Dec 1, 2019 :
    I noticed that too only when I put the case on my oneplus 7t my sim card went crazy it would glitch on and off I even recorded the screen so that I have proof of this and I got annoyed that I just pressed on the bottom where the sim tray is and boom it worked again I believe their sim tray is faulty who knows I'm gonna contact oneplus about this

  12. Raul22perez
    Cupcake Dec 1, 2019

  13. Raimondas_Vilkas , via OnePlus 7T , Dec 6, 2019 :
    same here on 7t. My phone is only 3 weeks old and just realized that there is no icon for second sim network. Tried removing silicone case, changing sim cards, resetting phone, restarting. nothing helped. Going to repair service tomorrow :(
    my 1+6 haven't any issues for two years and the new one is full of OS bugs and now sim issues :(
    if the situation will stay the same I think I'm going back to Samsung

  14. Raul22perez
    Cupcake Dec 8, 2019

    Raul22perez , via OnePlus 7T , Dec 8, 2019 :
    I haven't had any problems again with the sim card since I took the case off and pushed hard the slot with my thumb and I left it on slot one and put the case back on and haven't had any issues anymore

  15. Raimondas_Vilkas
    Donut Dec 12, 2019

    Raimondas_Vilkas , via OnePlus 7T , Dec 12, 2019 :
    Took my OnePlus 7t to service. 4 days and I have it back despite I'm from Lithuania and they sent phone to Estonia and back again. Sim module was replaced. They said it's common issue.

    antozcool likes this.
  16. antozcool
    Donut Dec 19, 2019

    antozcool , Dec 19, 2019 :
    thanks for keeping us posted

    Raimondas_Vilkas likes this.
  17. P1588757016726
    Cupcake May 6, 2020

    P1588757016726 , via OnePlus 7T , May 6, 2020 :
    my OnePlus 7t is also having issues with sim 1.
    but no issues with sim 2. I tried all possibilities of swapping the sim and combination with the sim like just using 1 sim and using not sim. in all ways sim 1 is not detecting.
    please help

  18. Nikhil Shardara
    Cupcake May 24, 2020

    Nikhil Shardara , via OnePlus 7T , May 24, 2020 :
    I have starter facing the same issue. the sim 1 slot is not detected. This has has started for the past 2 days. when i restart the device the slot gets detected for a while but again goes of. Is this any kind of software issue?
    This is so annoying. Please help

  19. a.abdelfatah
    Cupcake May 24, 2020

    a.abdelfatah , via OnePlus 7T , May 24, 2020 :

    I have 2 sims added in my phone and I noticed the same issue, when I make a call using sim 1 the call disconnects a lot.

    p.s my mobile reads sim 1 normally
    Last edited: May 24, 2020

  20. Pasan_Henadeera
    Cupcake May 26, 2020

    Pasan_Henadeera , May 26, 2020 :
    Hi, I have the same problem. Phone didn't fall or anything. I'm starting to regret moving to oneplus. They can see these threads and don't seem to care a bit about faulty designs. At least have someone explain what causes the problem!! I have been using the device flawlessly for over two months without swapping sim cards when this happened overnight. I'm not using a cover and since both sims were working perfectly when i went to sleep, I'm guessing this has nothing to do with the silicon casing or a loose slot. This problem came on my device without any reason or warning. Its really heartbreaking that OnePlus dosen't care about their customers. At least confirm if this is a hardware fault or if its just software.