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Oneplus 8 & AR (ARCORE) - Not working

  1. scarty16
    Cupcake Jul 1, 2020

    scarty16 , Jul 1, 2020 :
    I am having an issue with some apps (porsche and ikea), both of them allow you to use AR to see there products in you house/drive way. Both apps use ARCORE as far as I am aware.

    I don't think that the oneplus 8 supports ARCORE as all I see is my house and the driveway without the product superimposed into the picture, anyone else had this issue?
     

    #1
  2. SoniaB
    Nougat Head Moderator Jul 1, 2020

    SoniaB , Jul 1, 2020 :
    Have you checked to make sure you are on the latest version of Google Play Services for AR?

    There was an update in June. It's possible it may not be working due to you being on an older version.

    Additionally, looking at the playstore, a lot of negative reviews on it not working properly. So it could just be the app itself
     

    #2
    superplus and Batman360 like this.
  3. scarty16
    Cupcake Jul 1, 2020

    scarty16 , Jul 1, 2020 :
    Last updated 9th June
     

    #3
  4. SoniaB
    Nougat Head Moderator Jul 1, 2020

    SoniaB , Jul 1, 2020 :
    That is the latest version.

    Edit: I downloaded the IKEA place app and it continuously scans the floor and goes no further.

    So the AR part does work as it views the camera fine.
     
    Last edited: Jul 1, 2020

    #4
  5. scarty16
    Cupcake Jul 1, 2020

    scarty16 , Jul 1, 2020 :
    That is the same as me
     

    #5
  6. SoniaB
    Nougat Head Moderator Jul 1, 2020

    SoniaB , Jul 1, 2020 :
    I checked with Google AR (animals) and same issue. It's continuously scanning the floor only

    I have reported it
     

    #6
    R4nger and scarty16 like this.