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Answered OnePlus 8 In-Display Fingerprint Scanner is not working via OnePlus 8

  1. StarboyOP
    Cupcake Nov 11, 2020

    StarboyOP , via OnePlus 8 , Nov 11, 2020 :
    Please OnePlus push an update to fix this .
    I thought OnePlus has best android experience but..
    I bought OnePlus 8 2 days ago and now it's fingerprint is not working, I searched on YouTube for this but no one has posted about it .
    Has anyone faced this issue.
    It's so distressing that my new OnePlus 8 has finger print issue . I have paid 47k for this
    Edit - I have replaced my OnePlus 8 glacial green and bought OnePlus 8 onyx black now it's working fine.
     
    Last edited: Dec 5, 2020

    #1
  2. Gav_W86
    Starting Point Expert Community Expert Nov 11, 2020

    Gav_W86 , Nov 11, 2020 :
    what happens when you try?
    does it read ok and not recognise the fingerprint? if so delete and retrain the stored fingerprint.
    have you applied a screen protector? bad 3rd party, and/or badly applied screen protectors can distort the capture of the fingerprint.
     

    #2
    StarboyOP likes this.
  3. Saranya Vijay
    Cupcake Nov 11, 2020

    Saranya Vijay , via OnePlus 8 , Nov 11, 2020 :
    Hi,

    I also facing same issue and my mobile is just 1 week old. My fingerprint is not deduction my fingers multiple times I need to do and it looks.

    I feel very irritated when my new mobile does this.
     

    #3
    StarboyOP likes this.
  4. Gav_W86
    Starting Point Expert Community Expert Nov 12, 2020

    Gav_W86 , Nov 12, 2020 :
    see the post above yours.
     

    #4
    StarboyOP likes this.
  5. Akshaypand
    Froyo Nov 12, 2020


    #5
    StarboyOP likes this.
  6. Gav_W86
    Starting Point Expert Community Expert Nov 12, 2020


    #6
    StarboyOP likes this.
  7. Akshaypand
    Froyo Nov 12, 2020


    #7
    StarboyOP likes this.
  8. Gav_W86
    Starting Point Expert Community Expert Nov 12, 2020

    Gav_W86 , Nov 12, 2020 :
    so the set up process works fine? what happens when you then try? what displays on screen? is it every time?
    have you tried a different finger?
     

    #8
    StarboyOP likes this.
  9. Akshaypand
    Froyo Nov 12, 2020

    Akshaypand , via OnePlus 8 , Nov 12, 2020 :
    N
    No, it works randomly. I mean sometimes works, sometimes doesn't. Previously, if i put entire thumb, then also it used to work. Now, it only works, if I put the finger tip. Otherwise, it says try again untill last, it asks to draw pattern and disables fingerprint for that particular moment.
     

    #9
    StarboyOP likes this.
  10. Gav_W86
    Starting Point Expert Community Expert Nov 12, 2020

    Gav_W86 , Nov 12, 2020 :
    try training a different finger/thumb
     

    #10
    StarboyOP likes this.
  11. Akshaypand
    Froyo Nov 12, 2020


    #11
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  12. Gav_W86
    Starting Point Expert Community Expert Nov 12, 2020

    Gav_W86 , Nov 12, 2020 :
    just as a test.
    people's skin & fingerprint's vary, especially if they are used a lot/damaged. if it reads your other, less used digits ok, it could be it just can't get a good read on the skin on your thumb.
     

    #12
    StarboyOP likes this.
  13. Akshaypand
    Froyo Nov 12, 2020


    #13
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  14. F1603221828255
    Cupcake Nov 17, 2020

    F1603221828255 , via OnePlus 8 , Nov 17, 2020 :
    I am using same finger in one plus 7t which i use on my new oneplus 8 even if my finger is dirty 7t recognise immediately my finger but 8 it does not work properly even with the clean finger ...please suggest me something to get rid of this problem
     

    #14
    StarboyOP likes this.
  15. Akshaypand
    Froyo Nov 18, 2020

    Akshaypand , via OnePlus 8 , Nov 18, 2020 :
    Yes, same. The screen and the finger needs to be absolutely clean from any dirt for the fingerprint scanner to work.
     

    #15
    StarboyOP likes this.
  16. StarboyOP
    Cupcake Dec 4, 2020

    StarboyOP , via OnePlus 8 , Dec 4, 2020 :
    Thank you bro for showing interest in my topic.
    Although I replaced my OnePlus 8 glacial green and bought OnePlus 8 onyx black . Now it's working fine . And I also love mirror finish on the black varient [e]2764[/e]️
     

    #16
  17. StarboyOP
    Cupcake Dec 4, 2020

    StarboyOP , via OnePlus 8 , Dec 4, 2020 :
    Try to replace it
    I replaced my OnePlus 8 glacial green and bought OnePlus 8 onyx black and now it's working fine
     

    #17
  18. Akshaypand
    Froyo Dec 4, 2020

    Akshaypand , via OnePlus 8 , Dec 4, 2020 :
    Replace?? It isn't that cheap that I replace it just like that.
     

    #18
  19. StarboyOP
    Cupcake Dec 4, 2020

    StarboyOP , via OnePlus 8 , Dec 4, 2020 :
    Bro , I m a techy person if something is not available in the phone that cost around half lakhs which company promised , I will be very dissatisfied
    The previous device I used I only used fingerprint scanner to unlock the phone and then after one year it was like my habit and if my in display fingerprint scanner doesn't work,
    For me it's a deal breaker
    It's okay If you don't want to replace for this but for me it was extremely important 🙂
     

    #19
  20. Akshaypand
    Froyo Dec 4, 2020

    Akshaypand , via OnePlus 8 , Dec 4, 2020 :
    Even I am a techie.. In my last phone, the fingerprint scanner was at the back of my handset. It wasn't that sensitive and even with a little bit of dirt, it could get scanned. Though I had even rooted that phone and installed custom ROM. This screen one is way too much sensitive and requires absolutely clean surface and finger to scan.
     

    #20