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OnePlus 8 pro black crush issue, pixelated in dark areas May 1, 2020 via OnePlus 8 Pro

  1. franky96
    Donut May 1, 2020

    #1
    C1535133230864, realmayank, B1586869870488 and 3 others like this.

  2. Zvoni
    Honeycomb May 1, 2020

    #2

  3. franky96
    Donut May 2, 2020

    #3
    Martinsfail, G_OnePlus_One_MTce and Hdfxsts69 like this.

  4. ChandlerDrummond
    Froyo May 2, 2020

    ChandlerDrummond , May 2, 2020 :
    This is a known issue with the OnePlus 8 Pro display. It might be fixed in the May OTA. It’s a huge problem
     
    #4
    Hdfxsts69 likes this.

  5. Techi1409
    Gingerbread May 2, 2020

    Techi1409 , May 2, 2020 :
    No it isnt fixed with the may OTA 10.5.6 sadly
     
    #5
    realmayank, G_OnePlus_One_MTce and Hdfxsts69 like this.

  6. franky96
    Donut May 2, 2020

    franky96 , via OnePlus 8 Pro , May 2, 2020 :
    also my OnePlus 8 pro has the green tint issue between 15% to 30% brightness in the first photo the brightness is set to 20% and it has like a green tint over it in the second the brightness is set to 45% and it looks normal with no color problem
    1588427223004.jpg

    1588427223080.jpg
     
    #6

  7. Max_Fremps
    Gingerbread May 2, 2020

    Max_Fremps , May 2, 2020 :
    They are working on all of this problem( said from Stuff on this forum and said from Oneplus Support on twitter via DM).
    Probably they fix with a huge update with may secure patch in the next 1-2 weeks
     
    #7
    C1591899556849 likes this.

  8. Techi1409
    Gingerbread May 2, 2020

    Techi1409 , May 2, 2020 :
    I think its a hardware defect i get a replacement unit anyway. (the Support said i should get a replacment so i think its not fixable with any software related things)
     
    #8

  9. Max_Fremps
    Gingerbread May 2, 2020

    Max_Fremps , via OnePlus 8 Pro , May 2, 2020 :
    not hardware man, oneplus chat is bad, they answer only a with a pre stardard answer, the staff and oneplus support on twitter say the Dev are working on it, I send it a feedback and see my log and they say there will be an update to fix it
     
    #9
    vikramchinu, amer4rock and WooCash95 like this.

  10. Techi1409
    Gingerbread May 2, 2020

    Techi1409 , May 2, 2020 :
    oh ok but i dont think Software can fix Uniformity and slight Burn In Issues ;(
     
    #10

  11. Max_Fremps
    Gingerbread May 2, 2020

    Max_Fremps , via OnePlus 8 Pro , May 2, 2020 :
    image retention ( burn in that disappear after some seconds) is fixable 100% by software

    uniformity depends on colors so can be rebalanced like on s20 series with a slider for each RGB colors

    wait, if Samsung and Google fixed after a period,what do you pretend from oneplus that launch the product only 15 days ago
     
    #11

  12. Techi1409
    Gingerbread May 2, 2020

    Techi1409 , via OnePlus 8 Pro , May 2, 2020 :
    nothing i Just want no issues in a device that costs 1000 Dollars. i Love Everthing about my 8 Pro but i get a replacement anyway. Hope the replacement unit has No issues at all. also the 10.5.5 was already the promised Update to fix the issues the Support Said to me on twitter
     
    #12

  13. Max_Fremps
    Gingerbread May 2, 2020

    Max_Fremps , via OnePlus 8 Pro , May 2, 2020 :
    the Support say fix in next update yes, but obviously not 10.5.5 and 10.5.6 they can't fix in 3 o 5 days cmon

    s20 series cost from 900 to 1400 and have this problem
    iPhone 11 series cost from 900 to 1500 and have this prob
    pixel 4 cost from 900 to 1200 and have this prob

    they fixed in 1 month to 6 month

    you don't know technology and don't understand what is the job of Dev, so please refund and buy a Nokia 3310

    I know you spend money but man you have 2 years of warranty so where is the problem? wait 1 month to this update and if not resolve they will repair your smartphone for free
     
    #13
    docv15 and WooCash95 like this.

  14. Techi1409
    Gingerbread May 2, 2020

    Techi1409 , via OnePlus 8 Pro , May 2, 2020 :
    ??? i dont get a full refund ? i Love the 8 Pro

    i think you missunderstood me Here. i get a new device through my Carrier. Not another Brand Just a new OnePlus 8 Pro with hopefully No issues at all.
     
    #14

  15. oneplususer1011
    Donut May 3, 2020

    oneplususer1011 , May 3, 2020 :
    Reduce the brightness even further and you will see the black bar starting from the camera as well. I can faintly see it in the pictures you uploaded!
     
    #15

  16. Haraas
    Eclair May 4, 2020

    Haraas , May 4, 2020 :
    But then again, its not on this immense scale .. Everyone that I know that has a 8 Pro has theses issues. If we are spending upwards of 1000 Euros on a phone, I expect it to be near perfect. You sould never settle (lol) on the promise of what the software is gonna become. Buy it as of now and if it gets better, good for them.

    The phone has been on sale for nearly a month now, people started reporting Green Tint issues the moment reviewers got their samples. They should've tackled this issue from the get-go.


    Also dont even get me started on issues with the replacements, if I would've bought a iPhone 11 or a S20 and theses issues were present on the units, I would've gotten a replacement the second the phone was inspected.
     
    #16

  17. franky96
    Donut May 4, 2020

    franky96 , via OnePlus 7 Pro , May 4, 2020 :
    you a right applying for a replacement or a refund is a headache with oneplus i have been calling the past 4 days to get a shipping label
     
    #17
    Batfink32 likes this.

  18. franky96
    Donut May 4, 2020

    franky96 , via OnePlus 7 Pro , May 4, 2020 :
    I'm planning on returning the device i can't wait on the promise that a software update is gonna fix the issue
     
    #18

  19. Haraas
    Eclair May 4, 2020

    Haraas , May 4, 2020 :
    Exactly. I also applied for a refund myself.. Gonna ship it out tomorrow, after that, I'll get an replacement. If the new one comes and the display is fine, I'll stick with the 8pro. If not, I'll get something and wait until the new iPhone comes out. Hopefully it will have a 120hz and a USB-C
     
    #19

  20. LordBeggar
    Honeycomb May 4, 2020

    #20
    Y1585554444148 and I1585554405249 like this.

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Last replied by Limeybastard

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