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ONEPLUS 8PRO PORTRAIT MODE via OnePlus 8 Pro

  1. W1642115305769
    Cupcake Jan 16, 2022

    W1642115305769 , via OnePlus 8 Pro , Jan 16, 2022 :
    I've Oneplus 8 Pro which I'm using from 6 months. But from few day my Portrait mode is not focusing even in day light. I've tried capturing different distance from object but it doesn't give that depth effect. Depth effect doesn't apply. I've cleaned my lens, clearing cache and resetting camera setting but it doesn't work.
    Please look into my matter and resolve the issue. Thank you.
     

    #1
  2. Tokolozi
    The Lab Reviewer - OPPO Find N Jan 16, 2022

    Tokolozi , Jan 16, 2022 :
    This is a users forum. We can't look into it and resolve it.

    Have you tried clearing device cache from the recovery as well?
     

    #2
    W1642115305769 likes this.
  3. Mr. BG
    Welcoming Expert, Community Hero 2020 Community Expert Jan 16, 2022

    Mr. BG , Jan 16, 2022 :
    Hi, welcome to the community

    "Introduce yourself" is meant to introduce yourself to other community members, not for tech support. I'll move your thread to the correct subforum.

    Use the search function, before anything else, or post in existing threads. In case you can't find what you need you can post in Starting Point

    Please keep the forum clean, read and follow the forum rules

    Thanks.
     

    #3
    W1642115305769 and Tokolozi like this.
  4. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 17, 2022

    Dresa91 , Jan 17, 2022 :
    Does it also happen in safe mode?
    Did you also clear cache and storage of the OnePlus Camera Services app?
    Can you please share some example pictures?
     

    #4
  5. W1642115305769
    Cupcake Feb 13, 2022

    W1642115305769 , via OnePlus 8 Pro , Feb 13, 2022 :
    Yes it happened in safe mode also and I've cleared cache and storage also.
    I've observed this problem after I went into engineering mode of my phone. And I tested all options one by one. And I also tried to enable Xray mode of chrome effect using CMD through laptop. But I was unsuccessful.
    After that day may phone potrait mode doesn't apply depth effect. And all of my camera mode (Photo, video, potrait) notifies that VIOLENT SHAKING MAY CAUSE BLURRY PHOTOS. Even though phone is stable enough.

    Please guide me what can I do regarding this matter. My phone is just 6 months used. Hardware is in new condition. I've tried everything including clearing chache, storage and safe mode but nothing worked. Below are some examples
    1644778995260.jpg

    1644778995296.jpg

    1644778995328.jpg

    1644778995360.jpg
     

    #5
  6. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Feb 13, 2022

    Dresa91 , Feb 13, 2022 :
    Well… using the CMD command probably have changed something…
    Did you try a factory reset?
     

    #6
  7. W1642115305769
    Cupcake Feb 13, 2022


    #7
  8. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Feb 13, 2022

    Dresa91 , Feb 13, 2022 :
    Yeah, please give it a try.
    Backup your important data before
     

    #8
  9. W1642115305769
    Cupcake Feb 13, 2022


    #9
  10. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Feb 13, 2022

    Dresa91 , Feb 13, 2022 :
    Ok :)
     

    #10
  11. W1642115305769
    Cupcake Mar 14, 2022

    W1642115305769 , via OnePlus 8 Pro , Mar 14, 2022 :
    Hello sir, I'm back after factory reset of my phone. I didn't help. My camera is still not functioning properly. Can you please recommend me something else?
     

    #11
  12. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Mar 14, 2022

    Dresa91 , Mar 14, 2022 :
    What OxygenOS version are you using?
     

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  13. W1642115305769
    Cupcake Mar 14, 2022


    #13
  14. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Mar 14, 2022


    #14
  15. W1642115305769
    Cupcake Mar 14, 2022


    #15
  16. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Mar 14, 2022

    Dresa91 , Mar 14, 2022 :
    I know .
    But it was before the factory reset
     

    #16
  17. W1642115305769
    Cupcake Mar 14, 2022

    W1642115305769 , via OnePlus 8 Pro , Mar 14, 2022 :
    It is same after factory reset also. Nothing changed even a bit. How can I share a video recording with you ? It would help you understand better.
     

    #17
  18. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Mar 14, 2022

    Dresa91 , Mar 14, 2022 :
    YouTube or GDrive
     

    #18
  19. W1642115305769
    Cupcake Mar 15, 2022

    W1642115305769 , via OnePlus 8 Pro , Mar 15, 2022 :
    https://drive.google.com/file/d/1-bJAjVHfrclOOIjD6QEqZ4Y1pusw8QYS/view?usp=drivesdk
    Please check Google drive link. I've attached screen recording.
    1) In photo mode, it always say 'violent shaking may cause blurry photos'. Even though camera is in still position.
    2) In potrait mode, it doesn't apply depth effect even in sunlight. And it also says upon clicking 'violent shaking may cause blurry photos'.
    3) In video mode, most of the times video lags behind. It gives a jerk type fluctuation.
    Please check ane recommend me what to do sir. My phone is under warranty. How can I get it fixed. Is it something related to Engineering Mode?
    Thank you. Waiting for your experienced advise.
     

    #19
  20. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Mar 15, 2022

    Dresa91 , Mar 15, 2022 :
    You always can contact the support or visit a service center
     

    #20