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OnePlus 8t fingerprint issue with official tempered glass

  1. Mihir Suvarna
    Cupcake Dec 12, 2020

  2. Xcommunicad0
    Gingerbread Dec 12, 2020


    #22
  3. DarshanMeniya
    Jelly Bean Dec 13, 2020

    DarshanMeniya , Dec 13, 2020 :
    Please re register your fingerprint and try again , It will works , please delete your old fingers data and register it for new!

    Thank you!
     

    #23
  4. shahi14323
    Ice Cream Sandwich Dec 13, 2020


    #24
  5. anisdws
    Cupcake Dec 13, 2020

  6. solinger10
    Cupcake Dec 21, 2020

    solinger10 , Dec 21, 2020 :
    Y'all are hilarious. I'll repeat what I've said before. I have:
    - Deleted and re-registered the fingerprints.
    - Cleaned the screen before and after application.
    - Cleaned my fingers.
    - Cleaned the screen thoroughly before applying the screen protector. There is nothing between it an the screen.

    I mostly just wanted to share my experience since I saw the same thing as OP. I used to have a 7T and the official screen protector worked great for me. I have not had the same experience with the 8T.
     

    #27

  7. #28
  8. solinger10
    Cupcake Dec 21, 2020

    solinger10 , Dec 21, 2020 :
    Yes, I have. That was also mentioned in this thread. It was the first suggestion for OP.
     

    #29
  9. trimmer
    Froyo Dec 21, 2020

    trimmer , Dec 21, 2020 :
    I don't think anybody can help you. It's phone issue. I have the same issue with original screen protector which come with phone and was applied by oneplus. And have many other issue where functionality of this phone is terrible. Like I mentioned on other threads, I was going to sell op8t no later than on end of January. But I getting sick of this phone, Im selling it now. Enough. All bugs, issues, problems reported to support- reply: please wait for update. But I was getting already 3-off updates and no one fix any of the problem, but they make other areas worst. So my story with oneplus end on this point. Really dissatisfied and disappointed. Expected better experience but was let down by buggs and issues on this phone. And according to other threads about 8 series, situation not going to improve. Bye oneplus and never again [e]1f602[/e][e]1f603[/e][e]1f602[/e]
     

    #30
  10. SunilDShet
    Gingerbread Dec 21, 2020

  11. TheOnePlusLife
    Gingerbread Dec 22, 2020


    #32
  12. solinger10
    Cupcake Dec 22, 2020

    solinger10 , Dec 22, 2020 :
    I couldn't see anything underneath and cleaned the screen thoroughly before applying it. I get annoyed by any tiny bubble or particle.

    Anyway I gave up on the oneplus screen protector today after having it for about a month hoping that software might help. I installed a third party tpu protector and the fingerprint reader is working great again. Just like it was before I installed a screen protector. I'll contact support to see if they want send me another to try or give a refund. I've never had any issues with first party screen protectors from oneplus in the past so not sure why it wasn't working for me this time.
     

    #33
  13. Marc Van Loo
    Donut Dec 22, 2020

    Marc Van Loo , Dec 22, 2020 :
    Got that same issue too, also of it don't recognize your fingerprint a couple of times, the fingerprint scanner just hangs.
    Definitely a phone issue.
     

    #34
  14. ronaldobf
    Cupcake Jan 1, 2021

    ronaldobf , Jan 1, 2021 :
    Same here, and I have tried all the mentioned things. I will get in touch with the support and see what happens.
     

    #35
  15. LordPM
    Gingerbread Jan 2, 2021

    LordPM , via OnePlus 8T , Jan 2, 2021 :
    This works fine for me.

    Even after the official screen protector.

    I'm finding the face unlock not accurate. Unlocks only at a particular angles. Didn't gad this issue with OnePlus 3T.
     

    #36
  16. manuelsaccani
    Cupcake Jan 6, 2021

    manuelsaccani , via OnePlus 8T , Jan 6, 2021 :
    Same problem to me (OnePlus 8t), I applied the tempered glass (genuine), but I cannot update the fingerprints due to an error of "dirty display". The tempered glass seems applied properly.
    I'm waiting for an answer from support but I really would like to throw away the tempered glass.
     

    #37

  17. #38
  18. V1610215778846
    Cupcake Jan 9, 2021


    #39
  19. Ashiio
    Froyo Jan 9, 2021


    #40