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OnePlus 8T hang issue! via OnePlus 8T

  1. X1603115683451
    Cupcake Dec 1, 2020

    X1603115683451 , via OnePlus 8T , Dec 1, 2020 :
    I am using OnePlus 8T since a month. Getting it regularly software update. Today I faced weared screen freeze issue.

    1. I used my phone for a while and used some apps.
    2. Locked it and after some time when I tried to unlock, phone did not responded to any input.
    3. Tapped the screen for 3-4 times and it showed fingerprint sensor circle but that too was completely white and nothing was happening when I put finger to unlock.
    4. Basically I was getting only a complete white circle at fingerprint sensor place and nothing else was happening.
    5. Also nothing was useful on OnePlus community site, I searched for How to restart OnePlus when hang and found one thread on Quora. It worked and hence I sharing details here.

    Steps to restart when hang:
    1. Press and hold power button.
    2. Keeping the power button pressed, Press and hold both up and down volume button at same time.
    3. You need to hold it for 10-15 sec until phone restart.

    I suspect it happened after recent software update since I did not face any issue before that. Hope OnePlus resolve this issue ASAP!!
    Thanks.
     

    #1
    J1589782950548 and Shooter7889 like this.
  2. AlienEye
    OnePlus Accessory Tester Dec 2, 2020


    #2
    X1603115683451 likes this.

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  4. rajeevkrishnanv
    Froyo Dec 8, 2020

    rajeevkrishnanv , via OnePlus 8T , Dec 8, 2020 :
    Good to see the restart method. I've also faced similar issue but, once I tried locking and unlocking multiple times to be back to normal. Please check whether any app is eating your CPU and memory
     
    Last edited: Dec 8, 2020

    #5
    X1603115683451 likes this.
  5. sharma_goldy
    Donut Dec 11, 2020

    sharma_goldy , via OnePlus 8T , Dec 11, 2020 :
    But we already have 8GB variant and still CPU eating is problem....my oneplus 3T worked more smoothly than this OP8T not sure why. But this hung issue is normal nothing works once it goes in that problem, I have to wait for some seconds and then need to lock device and unlock again. Any other suggestions?
     

    #6
    garre.rajesh likes this.
  6. sharma_goldy
    Donut Dec 11, 2020

    sharma_goldy , via OnePlus 8T , Dec 11, 2020 :
    Thes power button and volume keys should be used while re-start of the device right? While I do so,it shows some options to be used, could you also help on what to use?
     

    #7

  7. #8
    garre.rajesh likes this.
  8. SobinZz
    Ice Cream Sandwich Dec 12, 2020


    #10
  9. S1603207012181
    Eclair Dec 12, 2020


    #11
  10. swathi94
    Cupcake Dec 12, 2020

    swathi94 , via OnePlus 8T , Dec 12, 2020 :
    Same issue. Sometimes the phone hangs while a call comes or randomly when im trying to open the app drawer or some app. It stays unresponsive for some seconds or the screen just goes off. What is happening? I bought oneplus thinking it will never hang!..even occasional hanging during heavy use is understandable but this too much! My 15k honor was better!
     

    #12
  11. M.D.ASHOKBHAI
    Donut Dec 12, 2020


    #13
  12. KhanAamer
    Ice Cream Sandwich Dec 12, 2020


    #14
  13. Xcommunicad0
    Gingerbread Dec 12, 2020


    #15

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  15. anisdws
    Cupcake Dec 13, 2020


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  17. sharma_goldy
    Donut Dec 13, 2020


    #20