X1603115683451 , via OnePlus 8T , Dec 1, 2020 : I am using OnePlus 8T since a month. Getting it regularly software update. Today I faced weared screen freeze issue. 1. I used my phone for a while and used some apps. 2. Locked it and after some time when I tried to unlock, phone did not responded to any input. 3. Tapped the screen for 3-4 times and it showed fingerprint sensor circle but that too was completely white and nothing was happening when I put finger to unlock. 4. Basically I was getting only a complete white circle at fingerprint sensor place and nothing else was happening. 5. Also nothing was useful on OnePlus community site, I searched for How to restart OnePlus when hang and found one thread on Quora. It worked and hence I sharing details here. Steps to restart when hang: 1. Press and hold power button. 2. Keeping the power button pressed, Press and hold both up and down volume button at same time. 3. You need to hold it for 10-15 sec until phone restart. I suspect it happened after recent software update since I did not face any issue before that. Hope OnePlus resolve this issue ASAP!! Thanks.
yashwant24 , Dec 2, 2020 : Hi, good to know that you found a way to resolve your issue. Try submitting your feedback so that they can improve https://forums.oneplus.com/feedback/
Vatanjain , via OnePlus 8T Aquamarine Green , Dec 8, 2020 : Am facing the same issue but the thing when am using any app everything is hanging after that is shows System UI is not responding and as well as same for apps too!!
rajeevkrishnanv , via OnePlus 8T , Dec 8, 2020 : Good to see the restart method. I've also faced similar issue but, once I tried locking and unlocking multiple times to be back to normal. Please check whether any app is eating your CPU and memory
sharma_goldy , via OnePlus 8T , Dec 11, 2020 : But we already have 8GB variant and still CPU eating is problem....my oneplus 3T worked more smoothly than this OP8T not sure why. But this hung issue is normal nothing works once it goes in that problem, I have to wait for some seconds and then need to lock device and unlock again. Any other suggestions?
sharma_goldy , via OnePlus 8T , Dec 11, 2020 : Thes power button and volume keys should be used while re-start of the device right? While I do so,it shows some options to be used, could you also help on what to use?
BEN_LUVS_CHICAGO , via OnePlus Community App , Dec 11, 2020 : Master reset should be able to help out...
S1603207012181 , via OnePlus 8T , Dec 12, 2020 : 8t is my first OnePlus and am disappointed with it , I guess it is the android 11 and we are the guinea pigs [e]1f601[/e]
swathi94 , via OnePlus 8T , Dec 12, 2020 : Same issue. Sometimes the phone hangs while a call comes or randomly when im trying to open the app drawer or some app. It stays unresponsive for some seconds or the screen just goes off. What is happening? I bought oneplus thinking it will never hang!..even occasional hanging during heavy use is understandable but this too much! My 15k honor was better!
KhanAamer , via OnePlus Nord , Dec 12, 2020 : The oxygen os 11 is not that much optimiszed..so try cleaning the cache
Xcommunicad0 , via OnePlus 8T , Dec 12, 2020 : May be one off issue but preferably better to report to OnePlus Feedback.
MafiaJason , via OnePlus 8T Aquamarine Green , Dec 13, 2020 : Mine doesn't hang at all. It is smooth.
