2
OnePlus 8T proximity sensor issue via OnePlus 8T

  1. Imtiaz_Mohammed
    Cupcake Dec 13, 2020

    Imtiaz_Mohammed , via OnePlus 8T , Dec 13, 2020 :
    I have been using OnePlus 8T for the past 2 weeks. Since the very beginning i am noticing that sometimes when i try to unlock the phone, it goes to pocket mode. Initially I did a factory reset but the problem doesn't resolve. Later I noticed when on call, phone's display turns off even before taking it to ear. I have done all the updates and did factory reset twice. I have not Installed any screen protector.
    Is this a software bug or should I take it to service center?
     
    Last edited: Dec 13, 2020

    #1
    M1617573073708 and Gats like this.
  2. Punit_Patni
    Gingerbread Dec 13, 2020

    Punit_Patni , via OnePlus 8T , Dec 13, 2020 :
    Try Oneplus Care App Diagnostics or any other Proximity sensor test app from play store to confirm the issue. If the problem persists, visit service center.
     

    #2
  3. Imtiaz_Mohammed
    Cupcake Dec 13, 2020

    Imtiaz_Mohammed , via OnePlus 8T , Dec 13, 2020 :
    Actually this problem isn't there all the time. Daily once or twice only it appears. When I do the diagnostic test it says the sensor is fine.
     

    #3
  4. Punit_Patni
    Gingerbread Dec 13, 2020

    Punit_Patni , via OnePlus 8T , Dec 13, 2020 :
    Since you are facing this issue once or twice in a day, I assume it would be difficult to reproduce the issue in the service center. Nevertheless, do visit the service center and explain your issue. While doing factory reset have you selected erase all data option?
     
    Last edited: Dec 13, 2020

    #4
    pascalbeaumont85 likes this.
  5. Gats
    Gingerbread Dec 14, 2020


    #5
  6. Imtiaz_Mohammed
    Cupcake Dec 14, 2020


    #6
  7. Gats
    Gingerbread Dec 14, 2020

    Gats , via OnePlus 8T , Dec 14, 2020 :
    i am facing issues with Proximity sensor but after applying screen protector so now nothing can be done in my case.
    and for you i suggest you to visit your nearest service center
     

    #7
  8. Abhishek654
    OnePlus Nord 2 Expert Community Expert Dec 14, 2020

    Abhishek654 , via OnePlus 8T , Dec 14, 2020 :
    Which is best for you in your case.
    Visit the nearest service centre 😁
     

    #8
    Gats likes this.
  9. Gats
    Gingerbread Dec 14, 2020

    Gats , via OnePlus 8T , Dec 14, 2020 :
    nah ! my Phone's Proximity sensor works fine without Screen Protector. i confirmed it 2 times that's means I wasted to 2 screen protector for nothing
     

    #9
    Abhishek654 likes this.
  10. ShreyasPatil_
    Jelly Bean Dec 14, 2020


    #10
  11. Z1610618028479
    Cupcake Jan 14, 2021

    Z1610618028479 , via OnePlus 8T , Jan 14, 2021 :
    Hi, I'm facing the same issue still. I notice it sometimes when trying to listen to WhatsApp audios or when the phone is locked and randomly enters 'pocket mode'.

    It does not always happen.

    To investigate a little further I have installed a proximity sensor test app, and it seems that sometimes the Proximity Sensor gets stuck sensing something. After some time it just goes back to working well.

    I think this might be a software issue given the randomness, and I would appreciate an investigation and an update to fix it.
     

    #11
  12. Imtiaz_Mohammed
    Cupcake Jan 14, 2021

    Imtiaz_Mohammed , via OnePlus 8T , Jan 14, 2021 :
    Sorry to hear that. As from my experience I think this won't be a software issue. I visited OnePlus service center and they told me this is a hardware issue and need replacement. I suggest you visit nearest service center and let them look into it.
     

    #12
  13. W1613437674086
    Cupcake Dec 5, 2021