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Oneplus 8t TEXT messages not working! via OnePlus Community App

  1. Pixel7 , via OnePlus Community App , Dec 9, 2020 :
    Hi guys, I'm having a situation with my SMS/TEXT. It stopped working yesterday. It does not let me send texts, it tries to send it for several minutes then errors out. When receiving texts it takes 20-30 minutes from the time they sent me the text. I put my sim in my iPhone and immediately started receiving all texts. LTE is working on my OnePlus 8t, calls work good also, but no texts. I rebooted, toggled airplane mode on and off, checked all my settings and nothing is working. I see on twitter, many are having the same issue. I have not seen OnePlus address the situation yet and this is a huge issue. Anyone having this happen?

    It does however let me send and receive texts from other OnePlus Devices.

    Also, I'm running software 11.0.4.6.KB09CB

    *************

    UPDATE

    Alright guys, here's the solution. It worked for me. And thumbs up this original post so that it helps as many people as possible.

    Step 1:power off the device and press the volume down and power buttons simultaneously for 15-20 seconds

    Step 2:Select the Language as "English"

    Step 3:The recovery screen will appear on the display

    Step 4:Select "Wipe data & cache"

    Step 5:You will have three options stating “Reset system settings”, “Erase everything” and “Wipe cache”

    Step 6:Select "Wipe cache”

    Step 7:Select “Yes”

    Step 8: reboot

    Once it's all booted up and connected, it should work. Let me know if it does. ,
     
    Last edited: Dec 9, 2020

    #1
  2. NRG1
    Cupcake Dec 9, 2020

    NRG1 , Dec 9, 2020 :
    I have the exact same issue yesterday and t-mobile said it was an issue with the towers and an upgrade they were doing. At the time I called 4 other people with different phones had the same issue.
     

    #2
    U1601913179535 and Pixel7 like this.
  3. otto2
    Photography Expert Dec 9, 2020

    otto2 , Dec 9, 2020 :
    Try to de- install "Carrier services " app- some users helped this. Also check your APN settings with the settings your provider recommends. If this won t help, send a bugreport via community app.
     

    #3
    U1601913179535, NRG1 and Pixel7 like this.
  4. NRG1
    Cupcake Dec 9, 2020

    NRG1 , Dec 9, 2020 :
    Yes I believe that had an effect too. I changed the sms app to the Google one and it worked that way too. I am using a beta oneplus 9t though so the software may need an adjustment as well not sure. Hope they see this cause I'm not supposed to have this phone 😁
     

    #4
    Pixel7 likes this.
  5. cpuiulet
    Donut Dec 9, 2020

    cpuiulet , Dec 9, 2020 :
    SMS not working on my oneplus 8 on the tmobile network. Tried Google messenger with no luck. Turned off VOLte and wifi. Did a clear catche and even completely reset my phone with no luck. Everyone on my TMobile plan has no issues with their Samsungs, iPhones and pixels. Had rebooting issues with the 7 pro i owned in the recent past. Not sure what's going on with OnePlus as of lately.
     

    #5
    U1601913179535, NRG1 and Pixel7 like this.
  6. Pixel7 , via OnePlus Community App , Dec 9, 2020 :
    Alright guys, here's the solution. It worked for me. And thumbs up this original post so that it helps as many people as possible.

    Step 1:power off the device and press the volume down and power buttons simultaneously for 15-20 seconds

    Step 2:Select the Language as "English"

    Step 3:The recovery screen will appear on the display

    Step 4:Select "Wipe data & cache"

    Step 5:You will have three options stating “Reset system settings”, “Erase everything” and “Wipe cache”

    Step 6:Select "Wipe cache”

    Step 7:Select “Yes”

    Step 8: reboot

    Once it's all booted up and connected, it should work. Let me know if it does. ,
     

    #6
    coachjr23 and NRG1 like this.
  7. NRG1
    Cupcake Dec 9, 2020


    #7
    Pixel7 likes this.

  8. #8
    NRG1 likes this.
  9. Pixel7 , via OnePlus Community App , Dec 9, 2020 :
    Alright guys, here's the solution. It worked for me. And thumbs up this original post so that it helps as many people as possible.

    Step 1:power off the device and press the volume down and power buttons simultaneously for 15-20 seconds

    Step 2:Select the Language as "English"

    Step 3:The recovery screen will appear on the display

    Step 4:Select "Wipe data & cache"

    Step 5:You will have three options stating “Reset system settings”, “Erase everything” and “Wipe cache”

    Step 6:Select "Wipe cache”

    Step 7:Select “Yes”

    Step 8: reboot

    Once it's all booted up and connected, it should work. Let me know if it does. ,
     

    #9
    coachjr23 and NRG1 like this.
  10. Pixel7 , via OnePlus Community App , Dec 9, 2020 :
    Ok... So it's back to doing the same thing now. Smh. Not receiving or sending texts again. I'll wait for OnePlus to chime in and figure this out. I'll update accordingly.
     

    #10
  11. An.I.Am
    Moderator Moderator Dec 9, 2020

    An.I.Am , Dec 9, 2020 :
    Have you tried another sim? Might be your provider(?)
     

    #11
    Pixel7 likes this.
  12. Pixel7 , via OnePlus Community App , Dec 9, 2020 :
    The same Sim works on my other devices. On my iphone I can receive all texts and send. It's the device for sure. Even on wifi, it still won't send them.
     

    #12
  13. M1607531741102
    Cupcake Dec 9, 2020

    M1607531741102 , Dec 9, 2020 :

    yup that worked on my phone.
     
    Last edited: Dec 11, 2020

    #13
    Pixel7 likes this.
  14. Last edited by a moderator: Dec 9, 2020

    #14
  15. An.I.Am
    Moderator Moderator Dec 9, 2020

    An.I.Am , Dec 9, 2020 :
    Hmmm the last thing I’d say is checking the apn to see if it’s the same. Than trying to contact your provider and in the end the OnePlus support
    Not much helpful but ye that’s the best course of action imo
     

    #15
    Pixel7 likes this.
  16. Fred_Pirotte
    Cupcake Dec 9, 2020

    Fred_Pirotte , Dec 9, 2020 :
    I had the same problem on my OnePlus 8 Pro and I got it fixed by uninstalling Google Carrier Services. The OnePlus SMS/MMS application is now again working like a charm!
     

    #16
    otto2 and Pixel7 like this.
  17. N1606494270763
    Cupcake Dec 9, 2020

    N1606494270763 , Dec 9, 2020 :
    This worked on my phone to where I could send messages, but not receive them.
     

    #17
    Pixel7 likes this.
  18. N1606494270763
    Cupcake Dec 9, 2020


    #18
    Pixel7 and otto2 like this.
  19. J1602478550513
    Cupcake Dec 9, 2020


    #19
    Pixel7 and otto2 like this.

  20. #20