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OnePlus 9RT not detecting SIM 1 via OnePlus Community App

  1. deepagrawal.94 , via OnePlus Community App , Jan 19, 2022 :
    Hi Everyone!

    I got my OnePlus 9RT delivered in India yesterday, bought from OnePlus official website.

    From Day 1 I have been facing a weird problem. The phone stops detecting SIM 1 after some time.

    Everytime I notice the issue. I eject the SIMs, clean them up with a dry clean cloth and reinsert them. The phone would start detecting both of them.

    It would again stop detecting SIM 1 after about half hour or so.

    I have also tried exchanging both SIMs i.e. using them in different slots. Any SIM inserted in slot SIM 2 works perfectly. Also, both SIMs are working properly in other phones.

    Is anybody else facing the same issue?

    Also, what should I do to get it resolved. The worst part is that the nearest service centre is a 2-hour drive from my place.

    Edit 1: I have also tried Safe Mode. The problem still persists.
     

    #1
  2. McJader
    The Lab Reviewer - OnePlus 9RT 5G Writers' Club Jan 19, 2022

    McJader , Jan 19, 2022 :
    Which SIMs do you use?
    And no, I have to say I haven't encountered this issue.
     

    #2
    Bobbie63, Caomhin and Aaron2017 like this.

  3. #3
  4. McJader
    The Lab Reviewer - OnePlus 9RT 5G Writers' Club Jan 19, 2022

    McJader , Jan 19, 2022 :
    Interesting.
    Suggested by @Caomhin , try squeezing the area around the SIM tray while the SIMs are in.
    Don't remove the SIMs or tray. It might just help.
    If it doesn't,
    Since you've just got the device, there wouldn't be too much data I'm assuming, so perhaps try a factory reset?
    I know you shouldn't have to resort to that, but oh well.
     

    #4
    Bobbie63, Aaron2017 and Caomhin like this.
  5. deepagrawal.94 , via OnePlus Community App , Jan 19, 2022 :
    The only issue is that I have already migrated all my data, including business data, to this phone.

    Also, even squeezing isn't helping.
     

    #5
  6. McJader
    The Lab Reviewer - OnePlus 9RT 5G Writers' Club Jan 19, 2022

    McJader , Jan 19, 2022 :
    Well, till then you can report this bug via the feedback option in the app or https://forums.oneplus.com/feedback
     

    #6
    Caomhin likes this.

  7. #7
  8. McJader
    The Lab Reviewer - OnePlus 9RT 5G Writers' Club Jan 19, 2022

    McJader , Jan 19, 2022 :
    Heh, I'll inform admin.
     

    #8
    Caomhin likes this.

  9. #9
  10. deepagrawal.94
    Donut Feb 1, 2022


    #10