5
[Submitted] OnePlus Buds mic issue

  1. Haiderali83
    Cupcake Aug 10, 2020

    Haiderali83 , Aug 10, 2020 :
    I am using my OnePlus Buds and have serious issues with people not being able to hear me at all when on calls, Microsoft teams or WhatsApp calls.

    The sound is distorted and no one can hear a word. I use my devices on the laptop and phone, issues on both.
     

    #1
  2. Ghazala.Yasmeen
    OnePlus Bug Hunter Staff Member Aug 10, 2020

    Ghazala.Yasmeen , Aug 10, 2020 :
    For analyzing this better we would need more details to get this sorted out at the earliest. We have dropped you a personal message and would request you to respond the same.

    Regards,
    Ghazala
     

    #2
  3. paritosh9199
    Honeycomb Aug 15, 2020

    paritosh9199 , Aug 15, 2020 :
    Hey, I am facing the same issue on Oneplus buds. Person on the other end of call cant hear my voice clearly. My voice is completely muffled on the other end. Please fix it.
     

    #3
  4. achilles001
    Donut Aug 16, 2020

    achilles001 , Aug 16, 2020 :
    Same issue with me as well on both OnePlus phones I have OnePlus 6 and 7 Pro. The other side can't hear me properly. Almost everybody had the same feedback - sound is distant and muffled. Nobody could understand me properly - on Phone Calls, WhatsApp and Microsoft Teams. Looks like a software issue with the buds especially the noise cancelling algo which is causing this.
     

    #4
  5. paritosh9199
    Honeycomb Aug 16, 2020

    paritosh9199 , Aug 16, 2020 :
    Yeah! So i did some testing. When i speak loudly and at a constant pace my voice is clear. When i speak slowly or change my pace my voice is muffled on the other end. Seems like this is totally a problem with the software of the buds.
     

    #5
  6. sreekanth333
    Cupcake Aug 17, 2020

    sreekanth333 , via OnePlus 7T , Aug 17, 2020 :
    Same here [e]1f62d[/e][e]1f62d[/e]
     

    #6
  7. Scholarisravi
    Cupcake Aug 17, 2020

    Scholarisravi , via OnePlus 7T , Aug 17, 2020 :
    I am using OnePlus buds for couple of weeks. I am facing some issues People are not able to hear me properly especially in audio call(Normal call) even I couldn't able to hear from them as well. Many connectivity issues in buds. Whenever I am connecting to buds it automatically disconnecting without my permission especially in calls. Even connectivity also very slow. I have tested this buds with OnePlus 7t only. Kindly fix this issue
     

    #7
  8. R1593915290951
    Cupcake Aug 19, 2020

    R1593915290951 , Aug 19, 2020 :
    I have the same issue- however, I figured out it is because the OnePlus buds mic isn't working AT ALL in any calls or apps. The phone is using the phone microphone. That's why sometimes people hear you and sometimes they don't- it is dependent on how close you are holding your phone. I tested this. I have no idea why earbuds MADE for oneplus phones would not know how to properly utilize the microphone and would be using the phone mic. Totally defeats the purpose of having bluetooth. I'm about to return mine if support can't give me some answers or a fix.

    I'm using a new OnePlus 7 Pro phone with the latest system OS.
     

    #8
  9. paritosh9199
    Honeycomb Aug 19, 2020

    paritosh9199 , via OnePlus 7 , Aug 19, 2020 :
    What firmware version are you on?
     

    #9
  10. Scholarisravi
    Cupcake Aug 21, 2020

    Scholarisravi , via OnePlus 7T , Aug 21, 2020 :
    Hi,

    My firmware version is 340.340.308. Kindly let me know for further information. Thanks for asking
     

    #10
  11. paritosh9199
    Honeycomb Aug 21, 2020

    paritosh9199 , via OnePlus 7 , Aug 21, 2020 :
    Hey, I am on firmware 341.341.308. And the sound quality have been improved a bit. The mic issue is also occurring very less frequently now. Try resetting your buds to fix the issues!
     

    #11
  12. Scholarisravi
    Cupcake Aug 22, 2020

    Scholarisravi , via OnePlus 7T , Aug 22, 2020 :
    How can get that version ? Kindly let me know
     

    #12
  13. paritosh9199
    Honeycomb Aug 22, 2020

    paritosh9199 , via OnePlus 7 , Aug 22, 2020 :
    I didn't do anything specifically. It was just connected to my phone and got update. You can also try resetting the buds to trigger update auto check.
     

    #13
  14. Scholarisravi
    Cupcake Aug 22, 2020

    Scholarisravi , via OnePlus 7T , Aug 22, 2020 :
    Thanks buddy!!! I updated the firmware let me chek the quality.
     

    #14
    paritosh9199 likes this.
  15. paritosh9199
    Honeycomb Aug 22, 2020


    #15
  16. Scholarisravi
    Cupcake Aug 22, 2020


    #16
    paritosh9199 likes this.
  17. H1541503286938
    Donut Aug 26, 2020

    H1541503286938 , via OnePlus 6T , Aug 26, 2020 :
    Calling is proving to be a serious issue . Person at the other is not able to register what I am saying . Even when I used them in a silent room . Just cannot hope to use them in office.
    whats the point of having compact earphones when you cant rely on them . Atleast semi wired earphones serve the purpose of having bluetooth earphones .
    been using them with one plus 6t from one week.
    disappointed that one plus didnt even test them with their major function ..please provide some solution..
     
    Last edited: Aug 26, 2020

    #17
    G_Arvind_kumar_nfRZ likes this.
  18. rishab_kumar11
    Cupcake Sep 22, 2020

    rishab_kumar11 , Sep 22, 2020 :
    Hi,

    I am also facing this issue..The buds are using the phone mic.. My Firmaware is 342.342.309 and i am using the buds on one plus 7 pro with latest os updates.
     

    #18
    G_Arvind_kumar_nfRZ likes this.
  19. Huwais727
    Cupcake Sep 24, 2020

    Huwais727 , Sep 24, 2020 :
    I just got delivered my OnePlus Buds. I'am also facing the same issue. Even when i send a voice message in whatsapp the other person cant hear what im saying.. Iam using OnePlus 6 with latest version.. My OnePlus Buds fimware is 342.342.309
     

    #19
    G_Arvind_kumar_nfRZ likes this.
  20. Huzaifa710
    Cupcake Sep 24, 2020

    Huzaifa710 , Sep 24, 2020 :
    I bought OnePlus buds one week ago and I am also facing the same issue. The person on the other end of the phone call is complaining about the voice being muffled and the disturbance from the fan coming too loud. Basically while wearing buds the person on receiving end is hearing fans disturbance too loudly and my own voice is low. Please OnePlus look into it and solve it asap. I am somewhat regretting buying this buds.
     

    #20
    G_Arvind_kumar_nfRZ likes this.