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OnePlus buds phone call and noise cancelling problems via OnePlus 6T

  1. vunguyen2712
    Donut Jul 25, 2020

    vunguyen2712 , via OnePlus 6T , Jul 25, 2020 :
    I was so ready to order the OnePlus Buds when it comes out, but this review on mic and phone call quality changes my mind:



    Dear OnePlus, is there a way for you guys to improve phone call quality and noise cancelling via firmware or software update ? It sounds so bad. The 20$ pair of earbuds were even picking voice better than the OnePlus Buds.

    I'm so disappointed.
     
    Last edited: Jul 27, 2020

    #1
  2. V1595657654553
    Cupcake Jul 25, 2020

    V1595657654553 , Jul 25, 2020 :
    Same, i just saw this as well. But i noticed that every other reviewer has a difference microphone sounds.
     

    #2
    trane5700 and vunguyen2712 like this.
  3. fluxx
    Froyo Jul 25, 2020

    fluxx , Jul 25, 2020 :
    Here's another one and it doesn't get better.



    As a long-term OnePlus user I really want to buy the Buds, but with a lot of phone calls and zoom meetings, I can't justify to buy these until call quality improves significantly.
     

    #3
  4. shv_
    Donut Jul 25, 2020


    #4
    trane5700, ashwinguy and vunguyen2712 like this.
  5. V1583258930842
    Cupcake Jul 27, 2020

    V1583258930842 , Jul 27, 2020 :
    Wondering the same thing, definitely disappointed to hear the voice quality is bad and comparable to a $20 variant.
     

    #5
  6. GoldyAu
    Donut Jul 31, 2020

    GoldyAu , Jul 31, 2020 :
    unfortunately I can confirm... I ordered them without checking any review, received yesterday and after just one phonecall I can confirm that it is not as good as I hoped :/ Let's hope new version of firmware will make some improvements
     

    #6
    trane5700, ashwinguy and Danyvatt like this.
  7. Danyvatt
    Cupcake Jul 31, 2020

    Danyvatt , Jul 31, 2020 :
    Sigh. I just made the same mistake. I hope they release an app to update the firmware and enable changing of the buttons.
     

    #7
    ashwinguy and GoldyAu like this.
  8. P1589031256963
    Cupcake Jul 31, 2020

    P1589031256963 , via OnePlus 8 Pro , Jul 31, 2020 :
    I'm having exactly the same. Tried a call connected to my OnePlus 8 Pro, my work iPhone 6 and my work laptop and had to switch from the buds immediately because no one could even hear that I was talking!! so disappointed. Does anyone know if a future software update could fix this or did I just get duped out of £80?
     

    #8
    trane5700, vunguyen2712 and ashwinguy like this.
  9. H1584186639524
    Cupcake Aug 9, 2020

    H1584186639524 , Aug 9, 2020 :
    Same here. Buds are good in audio quality but of no use for a business user like me for whom call quality is the flagship feature. Customer care says you should have tried the product. Interesting as no stores opened in lockdown. So buying is the only trying for customer right now. For a company that stresses so much on being a community, this is so hypocritical at so many different levels - make customer buy a product which they cant try, sell them a feature which is really not there, have a convenient no return policy. If this is a community, better to disown asap. Apple community, here I come.

    And yes, please stop calling yourself a community bhai log. Community means being honest, open and helping out. Better way to put this would be a patriarchal family with an abusive father. Thats more like it, Lol!
     

    #9
  10. achilles001
    Donut Aug 12, 2020

    achilles001 , Aug 12, 2020 :
    Yes the voice picked up by the mic during a call is very faint and muffled sounding. Please fix this else these buds are no good.
     

    #10
    Siddhant Shitole and ashwinguy like this.
  11. WisamAlqudrah
    Cupcake Aug 21, 2020

    WisamAlqudrah , Aug 21, 2020 :
    I bought them without a y hesitate but unfortunately they are bad. I threw away after couple of calls.
    I don't know why they released such product with such quality.
     

    #11
    ashwinguy likes this.
  12. J1597849224319
    Cupcake Aug 21, 2020

    J1597849224319 , Aug 21, 2020 :
    I am supposed to get my buds any minute now, with all these bad reviews I really don't want them anymore. Can I return them if they are not opened?
     

    #12
  13. ashwinguy
    Gingerbread Aug 22, 2020


    #13
    vunguyen2712 likes this.
  14. ashwinguy
    Gingerbread Aug 22, 2020

    ashwinguy , via OnePlus 6T , Aug 22, 2020 :
    Return it
     

    #14
    vunguyen2712 likes this.
  15. vunguyen2712
    Donut Aug 22, 2020

    vunguyen2712 , via OnePlus 6T , Aug 22, 2020 :
    I ended up buying airpods Pro and use them with my OnePlus 6T . Noise cancelling and hear through features work perfectly fine with the OnePlus 6T (but you have to set it up on an iPhone first). The mic quality is the best and no Bluetooth earbuds or headphones can compare.

    I rather pay a little more and stop searching for wireless earbuds that have great sound and great mic quality. OnePlus took that long and couldn't deliver a pair of good wireless earbuds. That's pretty disappointing.
     

    #15
    ashwinguy likes this.
  16. ashwinguy
    Gingerbread Aug 22, 2020

    ashwinguy , via OnePlus 6T , Aug 22, 2020 :
    Right useless of One plus to waste everyone time.
     

    #16
    vunguyen2712 likes this.
  17. O1580925218719
    Cupcake Sep 22, 2020

    O1580925218719 , Sep 22, 2020 :
    The audio is perfect in Duo calls or app based calls but flawed in phone calls, can OnePlus provide an update soon to get rid of it?
     

    #17
    vunguyen2712 likes this.
  18. vishal8398
    Eclair Sep 23, 2020

    vishal8398 , via OnePlus Nord , Sep 23, 2020 :
    During a phone call using oneplus buds the person on the receiving side always report voice cracking issue and voice not clear same disappears once you switch to phone earpiece and back to buds. Oneplus should fix this bug.
    Also in addition to that still facing discomnection even even my phone is in the pocket.
     

    #18
    ashwinguy likes this.
  19. ashwinguy
    Gingerbread Sep 25, 2020

    ashwinguy , via OnePlus 6T , Sep 25, 2020 :
    It's horrible am suffering from same problem for months now :(
     

    #19
    vishal8398 likes this.
  20. LokeshReddySura , via OnePlus Nord Blue Marble , Sep 26, 2020 :
    Catching up too much of noise in outside environment on Calls and recording.Its been so difficult to speak on calls.
    kindly fix this issue. said:
    i had an experience with other buds which has 2 mics and the call quality and recording vocals are far better than op buds though they have 2 mics. Even With 3 mics OP is not at all Good
     

    #20
    ashwinguy likes this.