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OnePlus Buds problem. via OnePlus 8

  1. Dm23
    Donut Aug 2, 2021

    Dm23 , via OnePlus 8 , Aug 2, 2021 :
    My OnePlus buds keep on getting disconnected frequently. I am just watching a video and they get disconnected . They do connect again but have to wait for some time. Even the left ear has low audio and the mono audio is off and audio balance is at right mark for equal audio. My return date ends on 5th August , pls answer.
    Thanks.

     
    Last edited: Aug 2, 2021

    #1
    tiffeeyy likes this.
  2. AlienEye
    OnePlus Accessory Tester Aug 2, 2021

    Best Answer
    AlienEye , Aug 2, 2021 :
    Then probably an issue with OnePlus Buds Bluetooth. Try resetting the buds once.
    If both the problem still persists, go for a replacement.
     

    #4
    Dm23 likes this.
  3. AlienEye
    OnePlus Accessory Tester Aug 2, 2021


    #2
    Dm23 likes this.
  4. Dm23
    Donut Aug 2, 2021

    Dm23 , via OnePlus 8 , Aug 2, 2021 :
    No earlier I had oppo w31 no issue with it
     

    #3
  5. Dm23
    Donut Aug 3, 2021

    Dm23 , via OnePlus 8 , Aug 3, 2021 :
    The buds still get disconnected time to time the left bud just reduces voice level when I increase the voice level.
     

    #5
  6. AlienEye
    OnePlus Accessory Tester Aug 3, 2021

    AlienEye , via OnePlus 8T , Aug 3, 2021 :
    Then you must go for a replacement!
     

    #6
    Dm23 likes this.
  7. Dm23
    Donut Aug 3, 2021


    #7
    AlienEye likes this.
  8. tiffeeyy
    Cupcake Aug 4, 2021


    #8
  9. Dm23
    Donut Aug 4, 2021

    Dm23 , via OnePlus 8 , Aug 4, 2021 :
    If your replacement period is not over then exchange them or if it's over then contact OnePlus customer service I have heard that they do fix them or replace them for you.
     

    #9
  10. Dm23
    Donut Aug 5, 2021


    #10
    AlienEye likes this.
  11. AlienEye
    OnePlus Accessory Tester Aug 5, 2021


    #11
  12. Dm23
    Donut Aug 5, 2021

    Dm23 , via OnePlus 8 , Aug 5, 2021 :
    They are sending a technician to check whether I am lying to them then they will ask a person to get the buds from me and then will get a replacement it will take another 15 days for the buds to come again.
     

    #12
  13. AlienEye
    OnePlus Accessory Tester Aug 5, 2021

    AlienEye , via OnePlus 8T , Aug 5, 2021 :
    That's the usual process, do you have any OnePlus service center nearby? Because it's an easy process in OnePlus service centers
     

    #13
  14. Dm23
    Donut Aug 6, 2021

    Dm23 , via OnePlus 8 , Aug 6, 2021 :
    Got my replacement but the new buds can't connect. What is going on. I have to manually connect them. My wifi,data, bluetooth and location were on. After connecting manually the buds interface is not showing.
    1628253569279.jpg said:

    1628253207680.jpg
     
    Last edited: Aug 6, 2021

    #14