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OnePlus Buds Z not charging!!! Oct 26, 2020 via OnePlus 3T

  1. anirdhan
    Cupcake Oct 26, 2020

    anirdhan , via OnePlus 3T , Oct 26, 2020 :
    Received my new Buds z... Before promised date... But the charging case does not retain charge for more than 1 hour or so. Charge drops to 1% even without charging the buds fully.

    Have been trying call the support numbers but even after half hour of wait I am not connected to any person to discuss.

    I have raised an RMA on the website but haven't heard back from them either.
    1603695835404.jpg

    1603695855306.jpg
     
    Last edited: Oct 26, 2020
    #1
    Srikant06 and Venkat Depatla like this.

  2. Venkat Depatla
    Froyo Oct 26, 2020

    #2
    anirdhan likes this.

  3. anirdhan
    Cupcake Oct 27, 2020

    anirdhan , via OnePlus 3T , Oct 27, 2020 :
    Tried that too. Very inconsistent charge holding. And I haven't gotten any response from OnePlus either.
     
    #3

  4. anirdhan
    Cupcake Oct 28, 2020

    anirdhan , via OnePlus 3T , Oct 28, 2020 :
    UPDATE: Took the buds to the OnePlus service centre. Ater the entire day of testing / checking, they have confirmed that the product I received is faulty.
    They will replace it. Not sure by when as they don't have it in stock (understandably).
    🤞
     
    #4
    sritejkoduru likes this.

  5. SaiKrishnaPSK
    Donut Oct 29, 2020

    #5

  6. anirdhan
    Cupcake Oct 29, 2020

    anirdhan , via OnePlus 3T , Oct 29, 2020 :
    I raised a replacement request on the OnePlus website (through the purchase order page) but I didn't hear back from them. Under service request it showed that I had to send the buds back to them. It was not clear so I decided to take it to them.
    It was a very very long wait at the service station (@Ahmedabad). Nearly an hour and a half. Given the health concerns it was not the best situation to be in.
     
    #6

  7. anirdhan
    Cupcake Oct 29, 2020

    anirdhan , via OnePlus 3T , Oct 29, 2020 :
    UPDATE: Hadn't heard back from the service centre people regarding when I could possibly get an replacement. Called them up this evening and was told that they have raised the issue in their system and once they have an update they will let me know.
    😒
     
    #7

  8. vrajeshbavishi
    Cupcake Oct 30, 2020

    vrajeshbavishi , via OnePlus 6 , Oct 30, 2020 :
    I m trying to contact with them but didn't get successful response. Can you know when will grey varient arrive in stock??
     
    #8

  9. anirdhan
    Cupcake Oct 30, 2020

    anirdhan , via OnePlus 3T , Oct 30, 2020 :
    Sorry I have no idea at all.
     
    #9

  10. vrajeshbavishi
    Cupcake Oct 30, 2020

    #10

  11. anirdhan
    Cupcake Oct 30, 2020

    anirdhan , via OnePlus 3T , Oct 30, 2020 :
    The buds have more functions than buds z.
    Buds z feel more secure in the ear with the silicon tips.
    Both of them don't have volume control built into them and so that is a big big drawback. If you connect them to a TV or firestick then there is no way of reducing the volume. Also there is no Google assistant / Siri. 😒
    In similar price range there are other products available.
     
    #11

  12. vrajeshbavishi
    Cupcake Oct 30, 2020

    vrajeshbavishi , via OnePlus 6 , Oct 30, 2020 :
    Okay thank you for response.
     
    #12

  13. AayushNayak
    Donut Oct 30, 2020

    AayushNayak , via OnePlus 6 , Oct 30, 2020 :
    Bro, does the remove earbuds to stop music works only with the right earbud and not the left for you?
     
    #13

  14. anirdhan
    Cupcake Oct 30, 2020

    #14

  15. anirdhan
    Cupcake Oct 30, 2020

    anirdhan , via OnePlus 3T , Oct 30, 2020 :
    It was working with both the sides.
     
    #15

  16. AayushNayak
    Donut Oct 30, 2020

    #16

  17. anirdhan
    Cupcake Oct 30, 2020

    anirdhan , via OnePlus 3T , Oct 30, 2020 :
    There is a proximity sensor on top of the buds (looks like a pin hole). Check if it is blocked or covered by some dust or dirt. It might be causing the malfunction function.
     
    #17

  18. AayushNayak
    Donut Oct 30, 2020

    AayushNayak , via OnePlus 6 , Oct 30, 2020 :
    Tried cleaning it. Still the left earbud removing doesn't cause the music to pause.
     
    #18

  19. anirdhan
    Cupcake Nov 9, 2020

    #19

  20. anirdhan
    Cupcake Nov 9, 2020

    #20

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