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Oneplus care diagnosis shows faulty earphone port even when my earphones are working properly

  1. Pranit Mehta
    Gingerbread Oct 11, 2019

    Pranit Mehta , Oct 11, 2019 :
    So I heard about the oneplus extended warranty and downloaded oneplus care app. In the diagnosis it always shows earphones port is faulty. Would it be happening because there is no 3.5 mm jack in 6t?
    If anyone has noticed this then please share your thoughts. I have attached a screenshot of diagnosis for reference.
     

    Attached Files:


    #1
  2. meatandy
    Oreo Oct 11, 2019

    meatandy , Oct 11, 2019 :
    Contact customer support directly , We are only forum users like yourself and can't help you.
     

    #2
    Starcommander and Kytharsis like this.
  3. Pranit Mehta
    Gingerbread Oct 11, 2019

    Pranit Mehta , Oct 11, 2019 :
    Just wanted to know if others get the same result. Then it would be clear that it's due to absence of the headphone jack.
     

    #3
    Starcommander likes this.
  4. meatandy
    Oreo Oct 11, 2019

    meatandy , Oct 11, 2019 :
    I'm certain that is the reason and how the diagnosis software is set up.
     

    #4
    Kytharsis likes this.
  5. Pranit Mehta
    Gingerbread Oct 11, 2019

    Pranit Mehta , Oct 11, 2019 :
    Ok, thanks a lot!!
    I'll contact the customer support and update on the thread
     

    #5
  6. Sandy_b94
    Eclair Oct 12, 2019

    Sandy_b94 , Oct 12, 2019 :
    Even my 6t is showing the same...surely issue with diagnosis tool for 6t. [e]1f60a[/e]
     

    #6
  7. M1570642803750
    Cupcake Oct 14, 2019

    M1570642803750 , Oct 14, 2019 :
    EVEN I HAVE THE SAME PROBLEM , I ALSO HAVE A ADDITIONAL ISSUE THAT MY EARPHONE WORK ON ONE SIDE , IF I PRESS THEM IN FRONT DIRECTION THEY STOP WORKING , PLEASE TELL ME THE REASON
     

    #7
  8. Pranit Mehta
    Gingerbread Oct 14, 2019

    Pranit Mehta , Oct 14, 2019 :
    I think you should visit the service center for this issue, as the charging port doubles up as a headphone jack it tends to get loose.
     

    #8
  9. Pranit Mehta
    Gingerbread Oct 14, 2019

    Pranit Mehta , Oct 14, 2019 :
    Thanks for replying.
     

    #9
  10. M1570642803750
    Cupcake Oct 14, 2019

    M1570642803750 , Oct 14, 2019 :
    Will it be covered under warranty or not? If not than I will buy bluetooth speakers instead of getting my repaired . Do they also reset the mobile for diagnosis as I have to backup it. And do they charge for checking the phone under warranty , my warranty ends on november 2 2019
     

    #10
  11. Pranit Mehta
    Gingerbread Oct 14, 2019

    Pranit Mehta , Oct 14, 2019 :
    No, you won't be charged for the repair. As it's a hardware issue they won't reset your phone, but to be on a safe side just take a backup. And if you don't want your phone to be reset just inform them that you only want the hardware issue to be fixed and don't want your phone to be reset.
     

    #11
  12. Pranit Mehta
    Gingerbread Oct 14, 2019

    Pranit Mehta , Oct 14, 2019 :
    If you are an Indian then you can get free one year extended warranty by downloading oneplus care app. Search Google for free extended warranty for oneplus. Do it before your warranty expires
     

    #12
  13. M1570642803750
    Cupcake Oct 14, 2019

    M1570642803750 , Oct 14, 2019 :
    Ok thankyou very much for the reply. Will check with the extended warranty and also get it repaired. And are you sure that they will repair it for free ? Thankyou by the way.
     

    #13
  14. Pranit Mehta
    Gingerbread Oct 14, 2019

    Pranit Mehta , Oct 14, 2019 :
    If it's under warranty it's usually free. They will inform you if you would have to pay. And If you don't want to pay then just get your mobile back from them they won't charge you anything for diagnostics as phone's under warranty
     

    #14
  15. rktstunner
    Cupcake Nov 30, 2019

    rktstunner , Nov 30, 2019 :
    Any update after you visited OnePlus service centre ...Even my OnePlus 7t pro and OnePlus 7t have same diagnosis earphones seems to faulty . Kindly update here your experience
     

    #15
  16. Pranit Mehta
    Gingerbread Nov 30, 2019

    Pranit Mehta , Nov 30, 2019 :
    Haven't had a chance to visit service center. It's probably due to absence of 3.5 mm jack so don't worry.
     

    #16
  17. rktstunner
    Cupcake Nov 30, 2019

    rktstunner , Nov 30, 2019 :
    Thanks for info . Gives peace of mind
     

    #17
  18. Starcommander
    Lollipop Nov 30, 2019

    Starcommander , Nov 30, 2019 :
    Hey I have the correct answer.
    This doesn't recognize a typc c bullets. You can try the type c to. 3.5mm connector. It will show correctly
     

    #18
  19. Pranit Mehta
    Gingerbread Nov 30, 2019

    Pranit Mehta , Nov 30, 2019 :
    Thanks for the info. Will try that
     

    #19
    Starcommander likes this.