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Oneplus Care via OnePlus Nord

  1. LAMIC.MANISH
    Donut May 8, 2021

    LAMIC.MANISH , via OnePlus Nord , May 8, 2021 :
    Why Oneplus Care isn't available in Nepal? Even the location in stock apps don't have Nepal. I can't claim my offers because i can't verify OTP. In this Online World, whyOneplus Support is limited in some countries only? 🥺
     

    #1
  2. McJader
    Marshmallow May 8, 2021

    McJader , May 8, 2021 :
    AFAIK OnePlus care is meant for the Indian region
     

    #2
    Arjun_Choudhry and Tokolozi like this.
  3. LAMIC.MANISH
    Donut May 8, 2021

    LAMIC.MANISH , via OnePlus Nord , May 8, 2021 :
    Why only India and why not it's neighbouring countries as well as other countries?
     

    #3
  4. McJader
    Marshmallow May 8, 2021

    McJader , May 8, 2021 :
    Ask OnePlus
    My opinion: In India OnePlus has managed to grow the most compared to anywhere else, it is their largest customer base.
     

    #4
  5. LAMIC.MANISH
    Donut May 8, 2021

    LAMIC.MANISH , via OnePlus Nord , May 8, 2021 :
    But OnePlus should treat all its customers equally. If physical support isn't possible they can do online support too. Online support is common nowadays among other phone companies also.
     

    #5
  6. McJader
    Marshmallow May 8, 2021

    McJader , May 8, 2021 :
    Sure sure
    But it doesn't make business sense for oneplus to have the same strategy for regions with over a million users compared to maybe 10k users
     

    #6
    Arjun_Choudhry likes this.
  7. Mr. BG
    Community Hero 2020 May 8, 2021

    Mr. BG , May 8, 2021 :
    This is a community forum, not Customer Support, you can discuss this with the company, we are just community members, like you.
     

    #7
  8. LAMIC.MANISH
    Donut May 8, 2021

    LAMIC.MANISH , via OnePlus Nord , May 8, 2021 :
    I know that. I am just collecting views of users so that i can contact OnePlus company strongly.
     

    #8
  9. Yash Pratap Singh.
    KitKat May 8, 2021

    Yash Pratap Singh. , May 8, 2021 :
    OnePlus Care is provided by Servify. And I think that in order for Servify to provide the services, it needs a minimum user contract.

    So technically if the number of consumers is high in other regions, then they might partner with Servify to provide the services in those regions too.
     

    #9
    Arjun_Choudhry likes this.
  10. LAMIC.MANISH
    Donut May 8, 2021

    LAMIC.MANISH , via OnePlus Nord , May 8, 2021 :
    Everything can't be and shouldn't be business minded.
     

    #10
  11. LAMIC.MANISH
    Donut May 8, 2021

    LAMIC.MANISH , via OnePlus Nord , May 8, 2021 :
    Isn't this responsibility of OnePlus to provide support after selling phones?
     

    #11
  12. McJader
    Marshmallow May 8, 2021

    McJader , May 8, 2021 :
    :rolleyes:
    Do you think OnePlus is a charity company?
     

    #12
    Arjun_Choudhry likes this.
  13. Yash Pratap Singh.
    KitKat May 8, 2021

    Yash Pratap Singh. , May 8, 2021 :
    They do provide support bruh - that's why they have partnered with Servify to boost their reach throughout india
     

    #13
    Arjun_Choudhry likes this.
  14. LAMIC.MANISH
    Donut May 8, 2021


    #14
  15. LAMIC.MANISH
    Donut May 8, 2021

    LAMIC.MANISH , via OnePlus Nord , May 8, 2021 :
    Yes i am talking about the same. The support should extend out of india too.
     

    #15
  16. McJader
    Marshmallow May 8, 2021

    McJader , May 8, 2021 :
    as said, posting here won't make any difference
     

    #16
    Arjun_Choudhry likes this.
  17. Yash Pratap Singh.
    KitKat May 8, 2021

    Yash Pratap Singh. , May 8, 2021 :
    Lets consider this-
    1. My phone broke
    2. I requested a device pickup and repair from OP care app
    3. A service technician is assigned by Servify
    4. He collects the device
    5. Device is repaired
    6. Device is returned

    For outside india repair service is as follows, check the site for Germany -
    OnePlus - OnePlus (Germany)
     

    #17
    Arjun_Choudhry likes this.
  18. LAMIC.MANISH
    Donut May 8, 2021

    LAMIC.MANISH , via OnePlus Nord , May 8, 2021 :
    But this service is limited to 5-10 countries only.
     

    #18
  19. Yash Pratap Singh.
    KitKat May 8, 2021

    Yash Pratap Singh. , May 8, 2021 :
    *sigh*
    India is the largest market for OnePlus (not considering china, since oneplus is different there)
    So yeah, it is
     

    #19
    Arjun_Choudhry and McJader like this.
  20. srabs
    Cupcake May 11, 2021

    srabs , via OnePlus 9 , May 11, 2021 :
    Since I Am using this phone back one month.I have so much trouble .I am facing while using phone. I am very disappointed like speak and touch problem etc. Little bit slow, wherever I have issues.í am restart the phone v always then phone will be good condition.
    If any possibility is there take my phone . Once check condition of phone
    Thank you
     

    #20