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Oneplus data problem via OnePlus 6

  1. Arsène4
    Cupcake Dec 10, 2019

    Arsène4 , via OnePlus 6 , Dec 10, 2019 :
    Hi,

    Sometimes the mobile internet of the oneplus 6 doesnt work.
    It happen on youtube app, google maps and netflix app, sometimes its general.
    Internet does not work for some time and unexpectly goes normal again.
    I contacted my network provider and they explained me its surely because Oneplus is an Asian phone and network there is different BUT everything can be fixed on the settings of the phone. I went trough that with them but it havent fixed anything. This problem is there since i bought the phone less than 2 years ago.I live in belgium

    Does someone with basic network knowledge help me ?
    Thankss

    Provider : Orange Be
     

    #1
  2. Cervantes
    Lollipop Moderator Dec 10, 2019

    Cervantes , Dec 10, 2019 :
    Hi
    How did You buy the phone through this website?
    have You reviewed the apn?
     

    #2
  3. Arsène4
    Cupcake Dec 10, 2019


    #3
  4. Cervantes
    Lollipop Moderator Dec 11, 2019

    Cervantes , Dec 11, 2019 :
    You can search it on google
    APN: Access Point Name

    settings, wifi and internet, sim and network, sim, Access Point Name

    apn configuration must be on your carrier website
     

    #4
  5. Escovan
    Cupcake Dec 11, 2019

    Escovan , Dec 11, 2019 :
    I have a similar problem.
    My provider is Tmobile.
    Since I updated my device to Android 10 I have issues with 4G. I lose connectivity. Then if I turn data off and on again, it will work for a bit...
     

    #5
  6. HN_Naveenkumar_Style
    Eclair Jan 6, 2020

    HN_Naveenkumar_Style , Jan 6, 2020 :
    same problem in my one plus 6 too kindly resolve soon . i am not getting data in my phone . very bad network from 15days . can you suggest me or fix me this please
     

    #6