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Oneplus Dialer - Call recording issue with proximity sensor/screen off

  1. tdas777
    Donut Aug 25, 2021

    tdas777 , Aug 25, 2021 :
    Hi,
    I found a weird issue in oneplus dialer for call recording.
    I have set it to record all calls. But it does not record in following scenario:

    Dial a number, take phone to ear, screen goes off, call is answered. In this sequence, the call recorder doesn't work. Now, in the same call, bring the phone down, the screen wakes up, touch the record button, a exclamation mark shows in that button. It doesn't record at all.

    Now, in the above scenario, if the call was answered, before the screen was off, recording would start as usual.

    So, is it the proximity sensor/screen off interfering with call recording? Anyone else faced this issue?
     

    #1
    C1639852870527 likes this.
  2. Swejuggalo
    OnePlus 9 Series Expert Community Expert Aug 25, 2021

    Swejuggalo , via OnePlus Nord CE Blue Void , Aug 25, 2021 :
    Not that very surprised issues exist since it's not officially supported on 9 series.
    Try newer version. If that does not help you are basically out of luck. I doubt they fix issues for 9 series when the app is not supposed to be there.
     

    #2
    Akshat Sehgal, Caomhin and pkg3107 like this.
  3. Srishti Chetry01
    OnePlus Bug Hunter Staff Member Aug 29, 2021

    Srishti Chetry01 , Aug 29, 2021 :

    We understand your concern and relate to the issue you are facing and have contacted you via personal message.


    Thanks & regards,
    Srishti.
     

    #3
  4. tdas777
    Donut Aug 30, 2021

    tdas777 , via OnePlus 9R , Aug 30, 2021 :
    This issue is happening on google dialer also
     

    #4
  5. Swejuggalo
    OnePlus 9 Series Expert Community Expert Aug 30, 2021


    #5
    Akshat Sehgal likes this.
  6. C1639852870527
    Cupcake Jan 18, 2022

    C1639852870527 , Jan 18, 2022 :

    Yes; I have the same exact problem with OnePlus dialer while call recording works perfectly fine on Google dialer even if proximity sensor turns display off before call is answered. But call recording announcement is a problem with Google dialer. So I am only interested in using OnePlus dialer. I bought OnePlus 9 pro for many good reasons but one of the main reason was also that I knew that I will be able to use OnePlus dialer for call recording but this issue that u have mentioned is a bit annoying.

    I hope there will be a solution.
     
    Last edited: Jan 18, 2022

    #6
  7. C1639852870527
    Cupcake Jan 18, 2022

    C1639852870527 , Jan 18, 2022 :
    There is absolutely no such issue with Google dialer while the issue is actually there with OnePlus dialer.

    But the call recording announcement & no option to select all contacts in one go for call recording are two really big issues with Google dialer. So OnePlus dialer is the best for call recording.
     

    #7