4
OnePlus Never Again

?

Rate the customer service for OnePlus? (1 to 10 where 1 is the lowest and 10 is the best)

  1. 1-3

    38.9%
  2. 4-6

    13.4%
  3. 7-8

    4.5%
  4. 8-9

    10.2%
  5. 9-10

    15.9%
  6. 0

    17.2%
  1. flatliner404
    Honeycomb Jun 16, 2015

    flatliner404 , Jun 16, 2015 :
    I had a faulty charger and was asked to send in a photo of my phone not charging......pathetic!
     

    #21
    benluca, Tobikage and chriscoco like this.
  2. gringoboy
    Lollipop Jun 16, 2015

    gringoboy , Jun 16, 2015 :
    Why? They're just checking you're not a dumbass.
     

    #22
    MustBeTrippin, Jawad973 and Tobikage like this.
  3. drishd
    Honeycomb Jun 16, 2015

    drishd , Jun 16, 2015 :
    For few "its never again, for most once again!. Likings, experience etc. are personal preferences!
     

    #23
  4. Pot Noodle
    Ice Cream Sandwich Jun 16, 2015

    Pot Noodle , Jun 16, 2015 :
    I have iPhone zenphone 2
     

    #24
  5. chriscoco
    Gingerbread Jun 16, 2015

    chriscoco , Jun 16, 2015 :
    But you happen to connect the charger to a power outlet? :rolleyes:

    Just checking :D:D:D
     

    #25
  6. gringoboy
    Lollipop Jun 16, 2015

    gringoboy , Jun 16, 2015 :
    Same with Apple. The service was outstanding, but I still had 4 days without a device.
     

    #26
    dsmonteiro and SoniaB like this.
  7. gmo8492
    Lollipop Jun 16, 2015


    #27
  8. solleks
    Honeycomb Jun 16, 2015

    solleks , Jun 16, 2015 :
    I just went through the same exact thing and was so frustrated that I just opened a claim with PayPal and am in the process of returning my opo for a full refund. All those different names you see are most likely bull they just generate names that you will feel comfortable with in your region of the world. I think it's 99% automated because in my case the responses had nothing to do with my issue. I sent them a huge message explaining what I had tried and they just asked me to do it all again. I don't think anyone actually reads it. I believe it's an automed system which starts with stept one sorry to heard about your touch screen issues then goes through all the steps (taking pictures applying fixes making videos yad yad yad) untill you reach the remote session. I didn't even have touch screen issues which I stated over and over but it didn't matter. It's sad I loved my opo and I hope in the near future they can overcome this and upgraded their Cs because it was a horrible experience.
     

    #28
    Caucazn and smaug42 like this.
  9. M223464
    Donut Jun 16, 2015

    M223464 , Jun 16, 2015 :
    I shall refrain from profanity but seriously, if you've not used oneplus support how can you give a score? Log a case to see what the rest of us are experiencing.
     

    #29
  10. gmo8492
    Lollipop Jun 16, 2015

    gmo8492 , Jun 16, 2015 :
    Someone fails to see humor in anything I guess. :oops:
     

    #30
  11. M223464
    Donut Jun 16, 2015

    M223464 , Jun 16, 2015 :
    Spot on. I don't consider have the worse customer experience in my life as humorous.
     

    #31
  12. smaug42
    Jelly Bean Jun 16, 2015

    smaug42 , Jun 16, 2015 :
    LOL... seriously? HAHAHA... have you done an RMA? It takes them WEEKS to reply to each freaking step even when you do actually follow their absurd instructions to the letter (including, if you're really stupid, letting them take a remote session on your computer).
     

    #32
    malidan likes this.
  13. gmo8492
    Lollipop Jun 16, 2015

    gmo8492 , Jun 16, 2015 :
    But if I remember correctly or the last hour to be more exact, this wasn't your thread and my comment was not directed towards you in anyway. :rolleyes:
     

    #33
  14. command
    Froyo Jun 16, 2015

    command , Jun 16, 2015 :
    Google. My old Nexus 5 had Battery issues, so they send me a new one so i can transfer all my data and then i sent the broken to them.
     

    #34
    smaug42 likes this.
  15. Onnovh
    Gingerbread Jun 16, 2015

    Onnovh , Jun 16, 2015 :
    Here's my CS battleplan:

    Bought an OPO in December 2014.
    TS went crazy in April 2015
    Started ticket on April 30th 2015
    Received new OPO (after RMA) on June 5th 2015
    New OPO has bad TS too
    Replied on same ticket on June 10th 2015
    Now waiting for Remote Session on June 24th 2015

    And now my little secret to get faster reply: spam their *sses on Twitter (Oneplus_Support). After every reply I ask them on twitter to update the status of the ticket. Next day I get a reply. If they didn't reply I just tweet them again and again and again and.... again.

    Now, go out and spam the little bastards on Twitter!!!
     

    #35
  16. smaug42
    Jelly Bean Jun 16, 2015

    smaug42 , Jun 16, 2015 :
    I got around this major security issue by telling them (truthfully, all are Linux) that none of my computers run Windows, and that I refused to buy a Windows license to install in a VM just so they could do what I already know how to do (and had done in my own troubleshooting).

    There's no way I'd EVER let some unknown person have remote access to any of my computers. I can't see why anyone here would agree to this. I suppose you could jail them into a VM with no access to your home network, and wipe the Windows install after they are done. Maybe I'm too suspicious, but you couldn't pay me to allow someone from a company overseas... someone I don't know... have unfettered access to my personal computer. Not a snowball's chance...
     

    #36
    ilovesoneplus likes this.
  17. chriscoco
    Gingerbread Jun 16, 2015

    chriscoco , Jun 16, 2015 :
    Maybe you were lucky. BTW was it a refurbished one?

    Google 'nexus 5 replacement refurbished' Argh.
     

    #37
  18. DaxNagtegaal
    Marshmallow Jun 16, 2015

    DaxNagtegaal , Jun 16, 2015 :
    Do you have even the slightest clue of what teamviewer is? It doesn't allow anything that you aren't aware of to happen...
     

    #38
    PLPeeters likes this.
  19. smaug42
    Jelly Bean Jun 16, 2015

    smaug42 , Jun 16, 2015 :
    Yes, actually, I do. Do you?

    TeamViewer limits connections to those who have the ID/Password combination. Once you've logged in under default settings, the remote guest has full access to the host. This includes Admin access if the logged in user has this level of access.

    You can restrict access through blacklist and whitelists... but again, the connected user has full access to the hosted system.

    The next level of "security" is Full access, Confirm all, Viewing access or Deny. So you either Deny all... which kind of defeats the purpose, you let them watch you... also not really helpful and not what they want... you give them full access (default), or you go with Confirm all.... where you have to confirm every single action they take.

    If you open things up with full access... they have full access. Period. End of story. Yes you can take control and cut them off if you have to... still won't allow it with someone I don't know and trust.

    Of course this is all 100% moot in my RMA cases since the people in CS stated that I MUST have Windows for the remote sessions, and I don't.
     

    #39
  20. DaxNagtegaal
    Marshmallow Jun 16, 2015

    DaxNagtegaal , Jun 16, 2015 :
    So basically they can't do anything without you seeing it. Teamviewer is all visual afaik.
     

    #40
    PLPeeters likes this.