97
OnePlus Nord: Important Updates and Open Sales Guide [IN]

  1. Kale W.
    E-commerce team member Jul 31, 2020

    Kale W. , Jul 31, 2020 :
    Forum (9).jpg

    Hey everyone,

    We’re happy to see the positive response on OnePlus Nord. Since the official announcement, OnePlus Nord has become the most anticipated smartphone and the highest pre-booked product on Amazon India. Ever.

    A note on pre-bookings:
    Pre-bookings have now been closed and all pre-bookings will be fulfilled from August 4 onwards. Note that, since pre-bookings were high in number, some units may be dispatched after August 4. Due to this, we will be extending the following benefits for customers whose orders get dispatched after August 4.

    1-year Extended Warranty:
    1-year warranty extension against the user’s IMEI will be done by 31st August for users who experienced a delay in the dispatch of orders

    Checking your extended warranty:
    • Download OnePlus Care App from Google Play Store and login using your number and OTP
    • Once logged in, add OnePlus Nord to your account under ‘my devices’
    • Check your extended warranty plan under ‘my devices’
    Next up – Open Sales

    To ensure sufficient stock for open sales, the new open sales date for the OnePlus Nord in India is  August 6. We’re working to ensure that the customer experience is seamless and hassle free, and we appreciate your understanding. Sales will begin at 12 AM IST on 6th August via the following channels:
    OnePlus Nord will be available on Reliance Digital and MyJio Stores from August 7-12, followed by all authorized offline retail partners from August 12 onwards.


    Red Cable Club Early Access
    Here’s how to take part in the Red Cable Club Early Access Sale on August 3:
    • OnePlus stores - Red Cable Club members who have pre-booked at the OnePlus stores can purchase and collect OnePlus Nord on August 3. This is to keep your health and safety in mind and go in line with social distancing norms.

    • OnePlus.in - Red Cable Club members can order OnePlus Nord on August 3 at 12 PM - 6PM IST. Here’s how it works:
      • Sign in to your OnePlus account – the system will identify if you are a Red Cable Club member.
      • Head to the OnePlus Nord product page, and add your desired variant to your cart.
      • Place your order and check out.

        *Early Access Sale is subject to availability and while the stock lasts.

    Red Cable Club is a membership program that offers exclusive benefits, the best of rewards and many more privileges to members. Learn more here.


    OnePlus Nord Variants
    Four variants of OnePlus Nord will available when open sales start – you can find these listed below:

    OnePlus Nord, Gray Onyx, 8 GB RAM + 128 GB Storage, ₹27,999

    OnePlus Nord, Blue Marble, 8 GB RAM + 128 GB Storage, ₹27,999

    OnePlus Nord, Gray Onyx, 12 GB RAM + 256 GB Storage, ₹29,999

    OnePlus Nord, Blue Marble, 12 GB RAM + 256 GB Storage, ₹29,999 - Will be available on Amazon.in from August 6 onwards and on oneplus.in, OnePlus Stores and partner stores from August 8 onwards.

    * 6 GB RAM + 64 GB storage model available exclusively at Amazon in September.​


    Get the OnePlus Nord on OnePlus.in
    1. Log in to your OnePlus account. If you don’t have a OnePlus account, you can create one for free at https://account.oneplus.in/signup. You can register using your personal email, mobile number, Facebook, or Google account.
    2. Order your device at https://www.oneplus.in/oneplus-nord.
    3. Select your desired device version to start the order process. You’ll also be able to add special offers to your order for accessory bundles. OnePlus protection plans will also be available.

    Sales offers and benefits with OnePlus.in
    • Enjoy free shipping
      Can’t wait to get started with OnePlus Nord? Enjoy free shipping when sales start. Please note that the actual dispatch time and delivery time are subject to the situation. Delivery times may be longer due to the COVID-19 situation.
    • Cash on delivery is available
      Cash on delivery will be available from August 8. Price limitation: INR 65,000. Cash on delivery may not be available in all areas due to the COVID-19 situation.
    • Up to 6 months NCE on all major banks
      Up to 6 month NO COST EMI on all major banks until August 31.
    • 50% off on Nord Screen Protection Plan
      Pay only ₹999.50 to recover your damaged screen and back cover from an accidental drop, crash or breakage for the first 12 months of OnePlus Nord ownership. This special offer is available from August 3-18.
    • Up to 20% off on Nord accessory bundles
      Select accessories and bundles from “Special Offers” on the OnePlus Nord page and get up to 20% off.
    • OnePlus Buyback Program
      Trade in your old smartphone to get money off OnePlus Nord. Learn more about the OnePlus trade-in program here.
    • Refer a friend and earn points for awesome rewards!
      Become a member of the referral program to earn points and accessory vouchers. Click here to learn more.
    Note: (Regarding voucher usage on OnePlus.in)
    • Only one voucher can be used per order.
    • Should you refund your purchase, you will not be able to reuse your coupon.​

    Note: (Deliveries)

    Never Settle.
     

    #1
  2. DarshanMeniya
    Ice Cream Sandwich Aug 3, 2020


    #2
  3. camohan
    Marshmallow Moderator Aug 3, 2020

    camohan , Aug 3, 2020 :
    Thanks Kale for coming out with this much in advance rather than having the entire confusion and clarification later on.
     

    #3
  4. Sugandh22
    Cupcake Aug 3, 2020

    Sugandh22 , Aug 3, 2020 :
    What about the American Express discount on nord? Since the offer seems to be available till 5th of August, people ordering on 6th won't get any discount now.
     

    #4
  5. Swatiranjan
    KitKat Aug 3, 2020


    #5
    Kale W. likes this.
  6. BBharat654
    Eclair Aug 3, 2020

    BBharat654 , Aug 3, 2020 :
    Yahoo.! thanks a lot OnePlus..

    the date of opening sale had been shifted to 6th August..

    so that many people have probability to get the OnePlus and avail the offers at a time for all over India.

    Now I am proud to be a member of OnePlus Redcable.

    Thanks for understanding our people's concern.

    From now many people shut their mouths.

    and one last thing to look after, plz consider about the gifts n pre-order amount 499. or as many asked add an option to get single gift of buds.

    And also mainly you have to change the Charger shape from Horizontal to Vertical type as like as Europe getting. becoz our switch n socket doesn't not support the size of the charger, so it needs an additional adapter to get far away from left and right switches.
    This one didn't understand why this difference occurred with what kind of aspects.

    There could be some reasons i think or else OnePlus will not compromise the Quality aspects.

    Hopefully, i assume that this helps you to build stronger bonding with My Favourite OnePlus.
     

    #6
  7. Joel Jacob
    India Community Specialist Staff Member Aug 3, 2020

    Joel Jacob , Aug 3, 2020 :
    Hey, @Sugandh22 you can avail the following discounts:
    1. Prime Day offers on Amazon.in:
      Avail 10% discount up to ₹1500 on HDFC Credit Cards, ₹650 on HDFC Debit Cards and no cost EMI up to 6 months on all major banks
    2. OnePlus.in: No cost EMI upto 6 months on major banks
     

    #7

  8. #8
    tenzinkunga likes this.
  9. Rajnish_Dhull
    Ice Cream Sandwich Aug 3, 2020

    Rajnish_Dhull , via OnePlus Community App , Aug 3, 2020 :
    But why no special link for people who Pre-launch ordered it on 15th July?
     

    #9
  10. Rajnish_Dhull
    Ice Cream Sandwich Aug 3, 2020


    #10
  11. Kale W.
    E-commerce team member Aug 3, 2020

    Kale W. , Aug 3, 2020 :
    Hey, no worries. There will be NO COST EMI up to 6 months on all major banks on the Open Sales at oneplus.in. ;)
     

    #11
    Starcommander and Batman360 like this.
  12. nerdkabir
    Honeycomb Aug 3, 2020

    nerdkabir , Aug 3, 2020 :
    How I wish that it was Indeed a good Launch of the most awaited line of phone by OnePlus. The Hype it generated, was immensely well received, all over the globe. I sold my OnePlus 6t a day before the Launch as i was certain that OnePlus was going to knock it out off the park. I bought the AR Launch Invite, bought the Preorder with full enthusiasm. But it all turned out to be a Huge let down. Here are the reasons why, Inspite of 1300+ messages in the “OnePlus Nord: Availability in India” Thread of all the Loyal Customers facing huge concerns: (NONE OF THEM WERE SOLVED OR EVEN ADDRESSED):

    1) The Preorders: The word preorder conveyed only one meaning to all of us, that its an advance amount to prebook our OnePlus Nord Phone. The excitement of getting our hands first before others was the exciting part, beside the goodies OnePlus was offering. But all went in the drain as soon as @@Joel Jacob announced that preorders doesn’t guarantees that a phone has been reserved for us.

    2) Gifts Not Worth 5000inr: @@Joel Jacob also wrote “we assure you, the gift box value is worth more than 5000inr”. If that really is the case, please help us understand the Math: if a preorder buyer buys Oneplus Nord, and they opt for GIFT BOX 1: Bluetooth bullets wireless z 1999+ A Nord sandstone case worth 790 and 500rs coupon which can be used only on oneplus.in (and no clarity on the caveat here, like may be 500rs can only be availed if you shop for a certain amount, etc etc), so total amount of gift box 1 is 3289 inr. If the customer choses GIFT BOX 2: Wireless bullet version 1 2999+ a nord sandstone case worth 790, total is 3789. So @@Carl @@Joel Jacob , please help us 1000’s of Indian Consumers and loyal fans that how does this math work?

    3) 499 non-redeemable: @@Joel Jacob also mentioned that the Preorder amount is non-redeemable. Now why is that? We Preordered the phone and not the gift boxes, we paid believing that a Oneplus nord is going to be reserved for all the Preorder buyers, as it was a lottery kind of system, it wasn’t an open sale. We waited for ages, set many alarms to buy the preorders. But the amount being not adjusted in the final amount of Nord at the time of purchase is very hurtful andis a huge disappointment.

    4) First Gift Box: it has got an Invite Card with a message on it: “Hey, theres a OnePlus Nord with your name on it”, if this message doesn’t mean that a phone has been reserved for you, then We are stupid and really fools to even believe in OnePlus in the first place, to be loyal for years. We thought we all will get a window or an invite code on our ID’s as we were the few (1000’s) lucky ones to have placed the ‘OnePlus Nord Preorders” as it got sold out within a few minutes. But we were treated just like everyone out there, who didn’t purchase a preorder. Than what was the difference? Why ? Also note: When I successfully purchased the Preorder and I happened to read the T&C there, was clearly meantioned that the surprise gift box will contain “headphones wireless bullets z version” and a nord sandstone case, which was conveniently later changed to “wireless headpones bullet verion 1”, Still, the math is incorrect, how is it worth 5000 Rupees? Please help us understand that.

    5) Your Customer care support is terrible. Have shot several emails and tried to connect to chat support, every medium failed. Not a single acknowledgement or reply I received from OnePlus support. Never could get through. This was unbelievable. I understand that these are Pandemic times and worksforce is affected, but no response for 2 weeks? How do you explain that? Imagine someone whose livelihood depends on this phone and your customer care takes ages to even respond, forget servicing their phones. Painful.

    I so so wanted to buy the Nord but the experience of not just me but thousands out there, has been terribe, I’m being really kind here when i say ‘terrible’. The faith in OnePlus now has been Broken. And you can’t replace it like you do for your Phones.

    Just hope that this message is being read by the right people and they really understand that this has been a terrible experience when it comes to “PREORDER”. The AR Launch was amazing and was something i will cherish. Just out of words now, have said enough. Peace out ✌🏻.

    ( Note: Some people also asked me to add a point of “AR Launch Invite guaranting Amazon gift card upto 1000rs”. I think that is too much to ask and also unethical. Cauz everyone got a chance at “Spin and Win” and got a chance to win cashback of 200,500,750,1000 as cashback, and other few bumper prizes. I understand the Caveat of “only applicable on buying Nord” may be a catch not everyone liked. But than to OnePlus’s point, what ever cashback you gonna get “after purchasing OnePlus Nord” is going to be in the form of Gift Card itself. So i would say the devil is in the details. Hence didn’t put it up there in the above issues. Else the above mentioned points are a clear breach of Trust of Loyal OnePlus customers).

    nerdkabir
    TechTalks
     

    #12
  13. Mohsin_Alam
    Gingerbread Aug 3, 2020


    #13
  14. nerdkabir
    Honeycomb Aug 3, 2020

    nerdkabir , Aug 3, 2020 :
    Would be great if you can address the issue which still has not been addressed yet. Or do you NOT value ‘one’ customer? I still may be interested in buying the Nord if you could just, PLEASE PLEASE acknowledge this whole message, because not just me, 100’s of people are feeling unheard, I’m certain that OnePlus doesn’t want that and will help. Please read and help solving these issues/confusions/unanswered questions pertaining to ‘ONEPLUS NORD PREORDER” (15th July one) :

    How I wish that it was Indeed a good Launch of the most awaited line of phone by OnePlus. They Hype it generated, was immensely well received, all over the globe. I sold my OnePlus 6t a day before the Launch as i was certain that OnePlus was going to knock it out off the park. I bought the AR Launch Invite, bought the Preorder with full enthusiasm. But it all turned out to be a Huge let down. Here are the reasons why, Inspite of 1300+ messages in the “OnePlus Nord: Availability in India” Thread of all the Loyal Customers facing huge concerns: (NONE OF THEM WERE SOLVED OR EVEN ADDRESSED):

    1) The Preorders: The word preorder conveyed only one meaning to all of us, that its an advance amount to prebook our OnePlus Nord Phone. The excitement of getting our hands first before others was the exciting part, beside the goodies OnePlus was offering. But all went in the drain as soon as @@Joel Jacob announced that preorders doesn’t guarantees that a phone has been reserved for us.

    2) Gifts Not Worth 5000inr: @@Joel Jacob also wrote “we assure you, the gift box value is worth more than 5000inr”. If that really is the case, please help us understand the Math: if a preorder buyer buys Oneplus Nord, and they opt for GIFT BOX 1: Bluetooth bullets wireless z 1999+ A Nord sandstone case worth 790 and 500rs coupon which can be used only on oneplus.in (and no clarity on the caveat here, like may be 500rs can only be availed if you shop for a certain amount, etc etc), so total amount of gift box 1 is 3289 inr. If the customer choses GIFT BOX 2: Wireless bullet version 1 2999+ a nord sandstone case worth 790, total is 3789. So @@Carl @@Joel Jacob , please help us 1000’s of Indian Consumers and loyal fans that how does this math work?

    3) 499 non-redeemable: @@Joel Jacob also mentioned that the Preorder amount is non-redeemable. Now why is that? We Preordered the phone and not the gift boxes, we paid believing that a Oneplus nord is going to be reserved for all the Preorder buyers, as it was a lottery kind of system, it wasn’t an open sale. We waited for ages, set many alarms to buy the preorders. But the amount being not adjusted in the final amount of Nord at the time of purchase is very hurtful andis a huge disappointment.

    4) First Gift Box: it has got an Invite Card with a message on it: “Hey, theres a OnePlus Nord with your name on it”, if this message doesn’t mean that a phone has been reserved for you, then We are stupid and really fools to even believe in OnePlus in the first place, to be loyal for years. We thought we all will get a window or an invite code on our ID’s as we were the few (1000’s) lucky ones to have placed the ‘OnePlus Nord Preorders” as it got sold out within a few minutes. But we were treated just like everyone out there, who didn’t purchase a preorder. Than what was the difference? Why ? Also note: When I successfully purchased the Preorder and I happened to read the T&C there, was clearly meantioned that the surprise gift box will contain “headphones wireless bullets z version” and a nord sandstone case, which was conveniently later changed to “wireless headpones bullet verion 1”, Still, the math is incorrect, how is it worth 5000 Rupees? Please help us understand that.

    5) Your Customer care support is terrible. Have shot several emails and tried to connect to chat support, every medium failed. Not a single acknowledgement or reply I received from OnePlus support. Never could get through. This was unbelievable. I understand that these are Pandemic times and worksforce is affected, but no response for 2 weeks? How do you explain that? Imagine someone whose livelihood depends on this phone and your customer care takes ages to even respond, forget servicing their phones. Painful.

    I so so wanted to buy the Nord but the experience of not just me but thousands out there, has been terribe, I’m being really kind here when i say ‘terrible’. The faith in OnePlus now has been Broken. And you can’t replace it like you do for your Phones.

    Just hope that this message is being read by the right people and they really understand that this has been a terrible experience when it comes to “PREORDER”. The AR Launch was amazing and was something i will cherish. Just out of words now, have said enough. Peace out ✌🏻.

    ( Note: Some people also asked me to add a point of “AR Launch Invite guaranting Amazon gift card upto 1000rs”. I think that is too much to ask and also unethical. Cauz everyone got a chance at “Spin and Win” and got a chance to win cashback of 200,500,750,1000 as cashback, and other few bumper prizes. I understand the Caveat of “only applicable on buying Nord” may be a catch not everyone liked. But than to OnePlus’s point, what ever cashback you gonna get “after purchasing OnePlus Nord” is going to be in the form of Gift Card itself. So i would say the devil is in the details. Hence didn’t put it up there in the above issues. Else the above mentioned points are a clear breach of Trust of Loyal OnePlus customers).

    nerdkabir
    TechTalks
     

    #14
  15. AKHI326
    Gingerbread Aug 3, 2020

    AKHI326 , Aug 3, 2020 :
    @Joel Jacob at least answer this questions now
     

    #15
  16. Girish.Pranav
    Ice Cream Sandwich Aug 3, 2020


    #16
    Rajnish_Dhull likes this.
  17. nerdkabir
    Honeycomb Aug 3, 2020

    nerdkabir , Aug 3, 2020 :
    bhai, englishwa me likhiye tanik. Hindi kaha samajhwega joelwa? ;) JK! Lekin ab kya takleef ho gayi? Preorders ke questions deliberately ignore kiye jaa rahe hai, wo hamaare muh me _____ (you get the word) kiye ja rahe hai aur hum inhe apni khol ke de rahe hai. KYU? Arre shaanti rakho, 31st august tak le sakte hai phones and still can claim the gift box. So why give-in to the hype till they don’t address our genuine questions? At the end of the day, if WE still go ahead and buy the phone without our voices being heard, it won’t be their fault, it will be OURS, as we couldn’t even take a united stand! Kya to generation hai!
     

    #17
  18. SJBoss
    Lollipop Aug 3, 2020

    SJBoss , Aug 3, 2020 :
    If you're talking about YouTube, sure. :rolleyes:

    All I see is people complaining about the display issues and plastic frame.
     

    #18
  19. neelesh7852
    Gingerbread Aug 3, 2020

    neelesh7852 , Aug 3, 2020 :
    Answer the issues raised by July 15th Pre ordered customers as well several customers are waiting for the clarification since many days? Don't you guys even care for responding on these? Give some clarification on the Gift box 2 and how it's amounting to 5000 as well
     

    #19
  20. nerdkabir
    Honeycomb Aug 3, 2020

    nerdkabir , Aug 3, 2020 :
    Acha, you didn’t buy the Preorder kya? You don’t have any issue regarding the
    Dhanyawaad tab kariye jan ye log hamaare sawaalo ke jawaab de. Aree kaahe nahi de rahe ye log jawaab? Ekto unity hi nahi hai apne logo me. Chalo 100 logo ka group banake saath me poochte hai sawaal. They have been evading all these times, why are we letting them get away!? Don’t buy the phone till they do not answer our genuine questions. Its not a small issue.
     

    #20