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Oneplus nord Tinting issues via OnePlus 7 Pro

  1. vk27091985
    Cupcake Aug 1, 2020 at 7:46 PM


    #1
  2. DrSkiba
    Froyo Aug 1, 2020 at 7:51 PM

    DrSkiba , Aug 1, 2020 at 7:51 PM :
    Not fixed. This is apparently a hardware issue with the AMOLED panel that OnePlus uses for the Nord that they will try to mitigate with an update.
     

    #2
    vk27091985 likes this.
  3. W1596020680371
    Cupcake Aug 2, 2020 at 7:06 AM

    W1596020680371 , Aug 2, 2020 at 7:06 AM :
    is this issue in all nord phone or in few devices?
    How u came to know that its hardware issue?
     

    #3
    sudeepg95 likes this.
  4. DrSkiba
    Froyo Aug 2, 2020 at 8:07 AM

    DrSkiba , via OnePlus Nord , Aug 2, 2020 at 8:07 AM :
    Affecting a number of devices, look around on the forums, particularly the Nord support section. Some users have reported that their screens are okay too, so it may boil down to luck.

    OnePlus said it was a hardware characteristic with the AMOLED panels used when media outlets started reporting on the green and purple tint issues.

    Personally, I am RMA'ing my Nord for a refund. I've had screen issues, the camera is subpar and I've been having terrible battery life (less than 4 hours screen on time).
     

    #4
  5. vk27091985
    Cupcake Aug 2, 2020 at 9:16 AM


    #5
  6. gupta.rajat7
    Cupcake Aug 2, 2020 at 9:30 AM

    gupta.rajat7 , Aug 2, 2020 at 9:30 AM :
    Were you able to rase the return request? if so, what was the outcome? did they accept it? Thanks for sharing your experience.
     

    #6
  7. DrSkiba
    Froyo Aug 2, 2020 at 9:46 AM

    DrSkiba , via OnePlus Nord , Aug 2, 2020 at 9:46 AM :
    I wasn't able to through the OnePlus website, but I was able to chat to customer services who were able to arrange a return. This was within my 15 day return window, I think the experience may have been different outside those initial 15 days.
     

    #7
  8. gupta.rajat7
    Cupcake Aug 2, 2020 at 10:03 AM

    gupta.rajat7 , Aug 2, 2020 at 10:03 AM :
    Did you get any official confirmation that they would indeed replace the product? if so, any timelines are given?
     

    #8
  9. DrSkiba
    Froyo Aug 2, 2020 at 10:26 AM

    DrSkiba , Aug 2, 2020 at 10:26 AM :
    I opted for a full refund due to the prevalence of the issues faced. I'm unsure how OnePlus would handle a replacement.

    In my case (I live in the UK), the phone goes back to the service centre in Poland, they check the return, then a refund will be issued.
     

    #9
  10. gupta.rajat7
    Cupcake Aug 2, 2020 at 10:35 AM

    gupta.rajat7 , Aug 2, 2020 at 10:35 AM :
    Got it - thanks for the update!
     

    #10
  11. jason.sundaram
    Eclair Aug 2, 2020 at 4:14 PM

    jason.sundaram , via OnePlus Nord , Aug 2, 2020 at 4:14 PM :
    Im also from UK. Do you know how long it will take to get a refund and how do you send the device? With royal mail?
     

    #11
  12. krsna_cham
    Eclair Aug 2, 2020 at 4:34 PM

    krsna_cham , Aug 2, 2020 at 4:34 PM :
    i dont want play the lottery AMOLED panel game so i just deleted my pre-order from amazon.
    So many post in the forum with people reporting issues.
    Its ok you can send back and wait it replaced,question is: How many times? lol
     

    #12
    jason.sundaram likes this.
  13. DrSkiba
    Froyo Aug 2, 2020 at 5:56 PM

    DrSkiba , Aug 2, 2020 at 5:56 PM :
    I am waiting for a collection from UPS that's organised by the service centre. I am not sure how long the refund will take, I've never had to return anything from OnePlus before.
     

    #13
  14. jason.sundaram
    Eclair Aug 2, 2020 at 9:37 PM


    #14
  15. jason.sundaram
    Eclair Aug 2, 2020 at 9:40 PM

    jason.sundaram , via OnePlus Community App , Aug 2, 2020 at 9:40 PM :
    I just requested a full refund. I don't think I will buy another Nord again [e]1f622[/e]
     

    #15
  16. HarshKK14
    Honeycomb Aug 3, 2020 at 5:04 AM

    HarshKK14 , via OnePlus 7 , Aug 3, 2020 at 5:04 AM :
    In india, OnePlus doesn't give an option for refund. You can only get it replaced. No other remedy
     

    #16
  17. King from North
    Donut Aug 3, 2020 at 7:55 AM


    #17