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OxygenOS

oneplus pro shutting down automaticly

  1. kowp Cupcake Jun 13, 2019

    kowp, Jun 13, 2019 :
    I have the oneplus pro 8bg ram 256gb storage now 3 days. today when i was scrolling on twitter the device frozen and shuts down. that was 3 hours ago, now it just happend again but on facebook app. the app didn't crash or something my defice just shut down...

    are there others with the same problem/bug? is it a software bug or just my phone that isn't inspected right?

    thanks for you reaction's in advance
     

    #1
  2. grdham Cupcake Jun 14, 2019


    #2
    kowp likes this.
  3. J1548467073690 Donut Jun 14, 2019


    #3
    kowp and Aidenhobbs like this.
  4. Proove Cupcake Jun 17, 2019

    Proove, Jun 17, 2019 :
    I've got the same problem scrolling Twitter. I'm on 5G version from EE. Just wondering what's the cause
     

    #4
  5. catshit Cupcake Jun 17, 2019

    catshit, Jun 17, 2019 :
    twitter
    twitter scrolling caused auto reboot 1 mored h2os
     

    #5
  6. Aidenhobbs Cupcake Jun 18, 2019

    Aidenhobbs, Jun 18, 2019 :
    Same here. Sent over my logs using the feedback / bughunter section on the 7th and still haven't had anything back; other than someone telling me the log has been sent to developers.
     

    #6
  7. Proove Cupcake Jun 18, 2019


    #7
  8. jarodap Cupcake Jun 18, 2019


    #8
  9. KeepTransisting The Lab - OnePlus 7 Pro Reviewer Jun 18, 2019

    KeepTransisting, Jun 18, 2019 :
    Seems to be a problem with something in the Twitter app causing the phone to crash. You should send this to their support.
     

    #9
  10. Aidenhobbs Cupcake Jun 18, 2019

    Aidenhobbs, Jun 18, 2019 :
    I dont just get this on twitter. I have seen the freeze and shutdown on: Opera browser, Snapchat, Twitter and even once on Facebook.
     

    #10
  11. kowp Cupcake Jun 18, 2019


    #11
  12. shoaib26 Cupcake Jun 22, 2019

    shoaib26, Jun 22, 2019 :
    i had same problem with my 8/256 model
    but my problem got solved by formatting my device completely.

    i took the device to service center and they formatted my device and its been 3 days.....i am not facing that problem again....

    you should give it a try
     

    #12
  13. Proove Cupcake Jun 22, 2019

    Proove, Jun 22, 2019 :
    The thing is: I'm not fancy wiping my data. I can live without Twitter tho [e]1f602[/e]
     

    #13
  14. shoaib26 Cupcake Jun 22, 2019

    shoaib26, Jun 22, 2019 :

    u can simply back up your data :)

    and reinstall twitter
     

    #14
  15. Aidenhobbs Cupcake Jun 22, 2019

    Aidenhobbs, Jun 22, 2019 :
    I contacted one of the bug hunters again who has informed me that the crashing should be fixed in 9.5.8. Got the update yesterday and so far no crashes! So fingers crossed thats it sorted now. I will test and update this thread if it happens again.
     

    #15
  16. Proove Cupcake Jun 22, 2019

    Proove, Jun 22, 2019 :
    I've got 5G version, so no update for me, although recently got 9.5.4 update. Maybe I need to test Twitter out to see if I still got the problem
     

    #16