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Oneplus service centers not picking up call and support not replying to mails..help!!

  1. srikanth_petlozu
    Cupcake Jul 2, 2020

    srikanth_petlozu , Jul 2, 2020 :
    Hi,
    I have given my oneplus 7 for repair on 21 June ..it is 2 July now..still the status is pending for acceptance...and no one is helping to track status...I got the service center name and address after chatting with oneplus Whatsapp, But they are not even attending calls..I tried almost 100 times and also oneplus support is not even replying... please help
     

    #1
    ASAP768 likes this.
  2. the_o2
    User of the Year 2018 Jul 2, 2020

    the_o2 , Jul 2, 2020 :
    Your country?
     

    #2
  3. B_Wrath
    Nougat Jul 2, 2020


    #3
  4. thedarkpresence_
    Gingerbread Jul 2, 2020

    thedarkpresence_ , Jul 2, 2020 :
    I can vouch for this.
    I've been having an issue with my 8 pro for which I mailed OP on 20th June for the first time. Haven't received a response till date. No response on whatsapp. Live chat gets cancelled every single time after making me wait for over 30 minutes. Nobody picks up the phone.
    It's one thing to work with reduced staff due to pandemic and it's quite understandable. But it's something else entirely when zero f**ks are given for customer support.
    OnePlus has been behaving worse than samsung and apple lately.
     

    #4
    B1578392363835 likes this.
  5. srikanth_petlozu
    Cupcake Jul 4, 2020


    #5
  6. srikanth_petlozu
    Cupcake Jul 4, 2020

  7. srikanth_petlozu
    Cupcake Jul 4, 2020


    #7
  8. srikanth_petlozu
    Cupcake Jul 4, 2020

    srikanth_petlozu , Jul 4, 2020 :
    Yes.. But how to proceed now..no chances of contacting oneplus from our end.
     

    #8
  9. camohan
    Marshmallow Moderator Jul 4, 2020

    camohan , Jul 4, 2020 :
    Hi @srikanth_petlozu I have escalated your ticket number to India team.
    Apologies for delay is responding.
     

    #9
    ASAP768 likes this.
  10. B1578392363835
    Cupcake Jul 26, 2020

    B1578392363835 , Jul 26, 2020 :



    I'm having the same issue. I purchased one plus 8 pro on18th july and I am not able to track my package. One plus website says shipment outbound but the courier services say that they've not received any package yet !
     

    #10
  11. B1578392363835
    Cupcake Jul 26, 2020


    #11
  12. thedarkpresence_
    Gingerbread Jul 26, 2020

    thedarkpresence_ , via OnePlus 8 Pro , Jul 26, 2020 :
    Cancel your order, get your refund, and order from Amazon. OnePlus is greedyAF now with awful customer support.
     

    #12
    B1578392363835 likes this.
  13. B1578392363835
    Cupcake Jul 26, 2020

    B1578392363835 , Jul 26, 2020 :

    Yes I tried doing that but the cancel order option has been removed like 4-5 days back so I am basically stuck with no help what so ever.
     

    #13