Try to resolve this issue.
Here are just users.
Can you please check if the number under settings - about phone is the same?
It's the same and thanks for info so whom should we contact about this?
Are you using OnePlus messages app?
Then submit a bug report via https://forums.oneplus.com/feedback
Can you also clear cache and storage of the messages app?
Okay. then submit a bug report
Thanks by the way.
You are welcome
btw: since when are you facing the issue?
Since the feature came.
I think it's been 4-5 months I don't remember properly.
Oh okay. and you never contacted the support?
Not yet but thought it'd be resolved in the software updates as many people were facing similar issue but waiting till now was a waste of time.
Yes, I understand,…
And using another messages app didn’t help?
OnePlus messaging app was working fine but the smart sms feature wasn't working.
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