OnePlus Support COVID-19 Returns and Warranty Update

  1. Rohan_Sharma
    Eclair Apr 1, 2020

    Cupcake Apr 1, 2020

    ANUBHAV RANJAN , Apr 1, 2020 :
    Dear Sir/Madam,

    Apropos to the subject cited above I would like to inform you that I have purchase one plus 7 pro (8GB variant) on 17th March and was trying to purchase buy back plan from the One Plus care app.

    However I am not able to since it says "Not eligible for the offer ".

    I was of the view that 15 days will be over on 1st April. Kindly help me out with this and since I want to purchase the buy back plan today itself, if possible kindly activate the offer or do some necessary changes if you can.

    I had a talk with one of your customer executives who in turn advised me to mail it to the support team who will be in a better position to help you out I have done the same .

    Your due concern in this regard will be highly solicited



  3. H1581406061009
    Cupcake Apr 1, 2020

    H1581406061009 , Apr 1, 2020 :
    dear All..I purchased OnePlus 7Pro from Amazon in the month of Jan 2020. from last 7 days , my phone is getting heat. I raised a complaint , Case ID is :200331-001289
    Ms.Ankita , replied to my Mail , later I responded , still my problem not resolved
    plz help..

    Hemanth R

  4. dazzfarhan
    Cupcake Apr 2, 2020

    dazzfarhan , via OnePlus 6T , Apr 2, 2020 :
    Thanks a lot OnePlus community for taking care of us your regular update boost up always and yeah stay safe stay healthy ,stay at home and let's be strong together and hope you guys can bring new features and new updates soon God bless everyone for Corona virus

  5. E1585792513657
    Cupcake Apr 2, 2020

  6. varun1215
    Cupcake Apr 2, 2020

    varun1215 , Apr 2, 2020 :
    yesterday I bought comprehensive plan for OnePlus 7 pro but the order canceled. why that cancellation is there and no more updates from oneplus

  7. Nitin Bedi88
    Cupcake Apr 2, 2020

    Nitin Bedi88 , via OnePlus 7 Pro , Apr 2, 2020 :
    Dear Oneplus,

    Please note my phone is hanging sometime and heating issue now days, need your help to check and rectify,

    I am oneplus 7 pro 8gb version I don't know how I face this issue in this wonderful device ???

    Nitin Bedi

  8. im_harsh09
    Froyo Apr 2, 2020

  9. K1544027919355
    Cupcake Apr 2, 2020

  10. K1544027919355
    Cupcake Apr 2, 2020

  11. amitshende7174
    Cupcake Apr 2, 2020

    amitshende7174 , Apr 2, 2020 :
    dear sir ,
    my 7T is very hang and restart soo please my device replaced & and battery backup issue my phone heating
    my request
    call me 8668383853

  12. Naresh Selvam
    Cupcake Apr 2, 2020

  13. Smeghead
    Cupcake Apr 3, 2020

  14. Indyjones89
    Eclair Apr 4, 2020

  15. Tompi-One
    Eclair Apr 5, 2020

    Tompi-One , Apr 5, 2020 :
    The support is fantastic!

    Due to a faulty microphone in the service, since I already sent the 7 Pro to the 3rd service, I get a replacement!
    Since 7 Pro Nebula Blue is out of stock, after paying € 10 (7Pro-> 7T Pro difference) I get a new 7T Pro Haze Blue device! :)
    It would have been 7Pro Almond but I don't like it.
    Thanks! :)

  16. nmoulyprasad@gma
    Cupcake Apr 6, 2020

  17. Q1547138991739
    Donut Apr 7, 2020

    Q1547138991739 , via OnePlus 6T , Apr 7, 2020 :
    my oneplus6t and volume rocker is not turning into silent . after china wuhan originated virus iam afraid to buy new OnePlus 🥺 we have to boycott china. Don't know which virus is pre installed.

  18. X1572455030664
    Cupcake Apr 7, 2020

  19. vishalkmrsinha
    Cupcake Apr 13, 2020