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OnePlus Switch did not transfer Lockbox Photos via OnePlus 9 Pro

  1. Ram1118
    Eclair Jun 9, 2021

    Ram1118 , via OnePlus 9 Pro , Jun 9, 2021 :
    I have upgraded from OP8 to 9pro recently. I have done data transfer using OnePlus Switch app.

    Formatted my Old OP8.. Just saw that the lockbox pics are not copied to my new OP9 pro.

    Do we have a way to get those data?

    I have many valuable/important pics
     

    #1
  2. Caomhin
    OnePlus 9 Series Expert Community Expert Jun 9, 2021

    Best Answer
    Caomhin , via OnePlus 9 Pro , Jun 9, 2021 :
    Because the lockbox is secured separately within the device, you would have had to transfer those files separately. If they have been deleted from your old device and not been backed up. Then they will be gone. It's good practice to always have a backup of your data in a separate location.
     

    #2
    drmartin likes this.
  3. Ram1118
    Eclair Jun 13, 2021

    Ram1118 , via OnePlus 9 Pro , Jun 13, 2021 :
    But If you say 'Transfer' we expect all the data migration. Atleast a Warning message saying that the lockbox content is not moved would have helped in this scenario..

    Anyways what is Lost is lost..

    Thanks for your reply mate..!!
     

    #3
  4. Caomhin
    OnePlus 9 Series Expert Community Expert Jun 13, 2021

    Caomhin , via OnePlus 9 Pro , Jun 13, 2021 :
    No there is no warning. If you separate data from regular data then it's up to you to take care of your data. Oneplus provide the OS and tools, but it's down to the person themselves to backup their own data. How you do that is really down to the person themselves.
     

    #4