T1541473384698, Jul 17, 2019 : I am having a pretty bad trade-in experience. June 26th I started the trade-in process and was quoted $270 for my OP6 256GB version. July 1st I received the trade-in shipping box, which you put your phone into and they have a pre-printed return label to ship via FedEx. July 2nd I stopped at FedEx and sent my phone in for trade-in and was told July 8th would be the latest for the phone to arrive at the destination. Have my receipt. July 8th I looked online at the trade-in value for the OnePlus 6 256mb it is now $170 additionally, the shipping is showing a pending state since July 6th on the FedEx website at the final destination Fort Worth, TX. I contacted FedEx to get an update on the shipping. They did not respond. July 10th I contacted OnePlus support and my first chat was closed out of. My second chat, I was told my concerns would be escalated and that I would hear back within 24 to 48 hours. July 12th Since I did not hear back from support, I contacted support again and they told me to wait as it takes 2-3 weeks to process the phone but they would get back to me in 24/48 hours. July 17th I have not heard back from support so I emailed Oneplus support again they said they would get back to me in 24/48 hours. FedEx shipping still shows the package in the pending state since July 6th in Fort Worth, Texas. I am just hoping Oneplus does something. Again, I am not happy at all with this program and had I known, I would have just kept my OP6. This process makes me feel like I am getting scammed and that OP doesn't really care for its customers. Especially ones that have used and purchased products before. I loved the company purchased the OP6, bullet wireless, and was a big advocate until this process really turned that around and have seen others dealing with the same type of support and issues.