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OnePlus TV Customer Satisfaction Survey

  1. Carrie H.
    TV Content Operations Staff Member Oct 30, 2019

    Carrie H. , Oct 30, 2019 :
    Hi friends,

    Thank you for choosing OnePlus TV!

    To better understand your satisfaction with our TV and to further improve the quality of our products and services, we hope you can join us in this survey.

    Customer satisfaction survey: Click here

    Every word you said matters, as they help us to pursue better products!

    NEVER SETTLE.
     

    #1
  2. manojsurya99
    Ice Cream Sandwich Oct 30, 2019

  3. SiddarthaRao
    Froyo Oct 30, 2019

    SiddarthaRao , Oct 30, 2019 :
    we need it to be stable. issues i have faced:

    1. after every reboot system lost its smoothness feels like jerky it will take time to become smooth, lag and jerk free
    2. picture quality not stable at all pink color is dominated in youtube videos sometimes user needs to restart to get rid of this issue
    3. bluetooth stereo fired up unwillingly

    improvements:

    1. need picture quality consistent as we are using high end display we need to justify that display with software optimization
    2. OnePlus is for smoothness we lost that we need to figure out lag free and smooth user experience
    3. test regorously before releasing the update or appoint to more beta testers most of the people are ready to stable their devices like me, we will definately help in improvements
     

    #3
    G_Tarun_Saini_UWnP likes this.
  4. Venky61
    OnePlus TV Expert Oct 30, 2019

    Venky61 , Oct 30, 2019 :
    Great to see that you guys are taking feedback for the customer satisfaction. But I feel that the survey does not cover many factors pertaining to Picture and Sound Quality, Installation Experience, After Sales support, Wallmount/Table top etc...
     

    #4
  5. SiddarthaRao
    Froyo Oct 30, 2019

    SiddarthaRao , Oct 30, 2019 :
    yeah i am agree with this we need to add more fields and comment boxes for every field for detailed ratings what users are facing
     

    #5
    Starcommander and Venky61 like this.
  6. Starcommander
    Lollipop Oct 30, 2019

    Starcommander , Oct 30, 2019 :
    The wall mounting system causes difficulty to access the ports.
    My lg tv too had most of the ports behind but 1 each of USB, HDMI, headphones and few others where on the left for convenience.
    I hope oneplus can look into that
     

    #6
    sanjay6039 and Venky61 like this.
  7. op3t_u
    Donut Oct 30, 2019

    op3t_u , Oct 30, 2019 :
    Hi, I am 1+ 3t user and last week I bought OnePlus TV Q1. I am happy with overall quality but after using it for 2-3 days now I am seeing pink color tint while watching you tube videos intermittently and I have to restart tv or YouTube to fix it, this is spoiling overall experience. I hope this is software issue and some body from OnePlus TV team aware about it and actively working on fix!
    Please let me know any workaround or if I need to try anything to help fix this.

    Please see attached images for your reference.
    Tagging @Venky61

    1572452096020.jpg

    1572452095979.jpg

    1572452095930.jpg


    -Thanks
     

    Attached Files:

    Last edited: Oct 30, 2019

    #7
    sskamesh and Starcommander like this.
  8. Starcommander
    Lollipop Oct 30, 2019

    Starcommander , Oct 30, 2019 :
    This looks bad
     

    #8
  9. Tejas_14
    Eclair Oct 30, 2019

    Tejas_14 , Oct 30, 2019 :
    OMG!!!! That looks horrible. How did 1+ get it so wrong?
     

    #9
    Starcommander likes this.
  10. op3t_u
    Donut Oct 30, 2019

    op3t_u , Oct 30, 2019 :
    I know its horrible but it happens very infrequently and fix after restart, apart from this issue I am happy with TV quality I hope this is software issue and this should get fix in next update!
     

    #10
  11. Adhira sethy
    Cupcake Oct 30, 2019


    #11
  12. Tejas_14
    Eclair Oct 31, 2019

    Tejas_14 , Oct 31, 2019 :
    tag one of the developers to get this issue highlighted and bring it to their attention.
     

    #12
  13. SiddarthaRao
    Froyo Oct 31, 2019

    SiddarthaRao , Oct 31, 2019 :
    hey this is already addressed in other tag like OnePlus TV update tag can you please check the same on last 2 pages. i have faced the same issue posted on update on OnePlus forum and someone from OnePlus replied to that msg can you go there and check.
     

    #13
  14. R1571076746573 , via OnePlus Community App , Oct 31, 2019 :
    I am also facing same issue when I play through inbuilt video player
     

    #14

  15. #15
  16. VERMAGAUTAM08
    Donut Nov 3, 2019

  17. sharadksingh
    Gingerbread Nov 3, 2019


    #17
    Venky61 likes this.
  18. udipta
    Eclair Nov 19, 2019


    #18
  19. bhupengaitonde , via OnePlus 6T Mirror Black , Nov 28, 2019 :
    guys.. i am still waiting for my TV replacement from Oneplus.

    my heart was broken when my tv screen suddenly cracked during watching with a sound.

    it's more than 10 days since i have complained to Oneplus customer service. they are definitely polite but nothing is moving forward.

    if possible please do look into this and get my tv replaced ASAP as i cannot see my Oneplus TV sitting idle in front of me.
    1574950967555.jpg

    1574950967640.jpg
     

    #19
  20. Venky61
    OnePlus TV Expert Nov 28, 2019

    Venky61 , Nov 28, 2019 :
    Hey... Sorry to hear that...I have sent you a personal message... reply to that.
     

    #20