0
Oneplus tv q1 recent system update issue via OnePlus 6T Thunder Purple

  1. vinodhmsd07 , via OnePlus 6T Thunder Purple , Jul 6, 2020 :
    I have facing some issue on my oneplus tv q1 after i received the recent system update. There is a issue in connecting with the external speaker. It was connected in hdmi ARC, previously it was working fine if i switch on the tv the speakers will automatically deduct to tv. After the recent update now i am facing lot of problems with that its not connecting to tv, some times static noises are coming and it will automatically connecting tv speakers still my setting is on hdmi ARC - digital pcm. The system update actual help to improve the performance but u guys are degrading it. Please i need some solution as soon as possible
     

    #1
  2. Venky61
    OnePlus TV Expert Community Expert Jul 7, 2020

    Venky61 , Jul 7, 2020 :
    Hi,
    Can you check if the issue is resolved if you change it to other options in HDMI ARC?
     

    #2
  3. vinodhmsd07 , via OnePlus 6T Thunder Purple , Jul 8, 2020 :


    Venky61

    Hi,
    Can you check if the issue is resolved if you change it to other options in HDMI ARC?​


    Bro i mentioned already in the post clealy .. that my setting is on hdmi ARC, still i was facing the issue, its not at all conneting properly before uodate its fine no problem after update only i am facing it
     

    #3
  4. Venky61
    OnePlus TV Expert Community Expert Jul 8, 2020

    Venky61 , Jul 8, 2020 :
    Bro...
    There are 4 different options under HDMI ARC output setting options after the update. Auto, Legacy etc..
    As the settings page is changed now, the suitable option might be different. My question was if changing that helps.
     

    #4
  5. vinodhmsd07 , via OnePlus 6T Thunder Purple , Jul 8, 2020 :
    No bro.. i switched to every option and tried its not working
     

    #5
  6. Venky61
    OnePlus TV Expert Community Expert Jul 8, 2020

    Venky61 , Jul 8, 2020 :
    Oh ok... @Rick Y. could you please look into this...
     

    #6
  7. Rick Y.
    OnePlus TV Software Engineer Staff Member Jul 13, 2020

    Rick Y. , Jul 13, 2020 :
    We regret to hear about what happened. Please tell me the model of your external speaker? If you can provide a recorded video, it will be more helpful.
     

    #7
    Venky61 likes this.
  8. D1515555027244
    Cupcake Jul 13, 2020

    D1515555027244 , Jul 13, 2020 :
    Hi I have one plus Q1 TV after recent update I am facing cracking issue and voice delay on Bluetooth speaker and headphones. Some times the issue will be resolved by rebooting the tv but this break fix is not working every time, I need unpair the bluetooth devices and reconnect to fix this issue.

    Spekaers Model: Yamaha yas 109
    Head phones: OnePlus billets z
    connectivity: Bluetooth

    I am facing this issue almost 5 to 6 times every day. please provide the permanent fix..

    Thanks
    Hemanth B
     

    #8
    vinodhmsd07 likes this.
  9. vinodhmsd07 , via OnePlus 6T Thunder Purple , Jul 13, 2020 :
    The same issue I am facing daily
     

    #9
    D1515555027244 likes this.
  10. vinodhmsd07 , via OnePlus 6T Thunder Purple , Jul 13, 2020 :
    My speaker model number is
    : Sony HT-RT40 Real 5.1ch Dolby Digital Tall boy Soundbar Home Theatre System
    When ever I reboot some cracking sound is coming from speakers
     

    #10
  11. Rick Y.
    OnePlus TV Software Engineer Staff Member Jul 13, 2020

    Rick Y. , Jul 13, 2020 :
    Thanks for you feedback. Can you record a video for me when the issue occurs?
     

    #11
  12. Rick Y.
    OnePlus TV Software Engineer Staff Member Jul 13, 2020

    Rick Y. , Jul 13, 2020 :
    Can this be improved by audio delay(Settings -> Sound -> Audio Delay)?
     

    #12

  13. #13
  14. Rick Y.
    OnePlus TV Software Engineer Staff Member Jul 13, 2020

    Rick Y. , Jul 13, 2020 :
    You can send me a private message with the video link.
     

    #14

  15. #15
  16. D1515555027244
    Cupcake Jul 13, 2020

    D1515555027244 , Jul 13, 2020 :
    audio issue occuring for some of the videos, not for all. Before the update there is no audio delay issue.
     

    #16

  17. #17
  18. Rick Y.
    OnePlus TV Software Engineer Staff Member Jul 14, 2020

    Rick Y. , Jul 14, 2020 :
    Can you provide me with video sources where AV sync is working properly and not?
     

    #18