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OnePlus TV: Questions & Answers via OnePlus 7 Pro

  1. F1559836363270
    Cupcake Oct 8, 2019 at 8:03 PM

  2. NR26
    Cupcake Oct 9, 2019 at 4:57 AM


  3. D1570123249935
    Cupcake Oct 9, 2019 at 5:26 AM


  4. dok2005
    Cupcake Oct 9, 2019 at 7:18 AM


  5. J1542664250784
    Cupcake Oct 9, 2019 at 11:58 AM

    J1542664250784 , Oct 9, 2019 at 11:58 AM :
    Hello,
    in the specs on OnePlus India the TV has eARC on HDMI 2. Is this true? Or does the TV only supports normal ARC? On pictures of the back I could only see the description ARC.
     

  6. victormwong
    Cupcake Oct 9, 2019 at 2:28 PM

    victormwong , Oct 9, 2019 at 2:28 PM :
    please allow tv to turn on in last input setting.

    Also having trouble with Alexa - downloaded the skill and the tv is recognised, but it says that the device is 'unresponsive'
     

  7. Venky61
    Jelly Bean Oct 9, 2019 at 3:54 PM

    Venky61 , Oct 9, 2019 at 3:54 PM :
    True... Both on the back and Manual it's mentioned as ARC only. @Todd W. or @Steven X. would be able to clarify this.

    Yea...Default Input while powered On is required.
    Can you share the screenshot of the error with Alexa.
     

  8. G1570638605537
    Cupcake Oct 9, 2019 at 5:32 PM


  9. G1570638605537
    Cupcake Oct 9, 2019 at 5:37 PM

  10. F_Syed_Zaid_Ahmed_sUJv
    Cupcake Oct 9, 2019 at 7:48 PM


  11. Venky61
    Jelly Bean Oct 10, 2019 at 3:52 AM

    Venky61 , Oct 10, 2019 at 3:52 AM :
    Can you share more clear picture. No patch is visible in this.

    No. The App is exclusive for the OnePlus TV.
     

  12. Steven X.
    OnePlus TV Software PM Staff Member Oct 10, 2019 at 5:02 AM


    Todd W. and Venky61 like this.
  13. G1570638605537
    Cupcake Oct 10, 2019 at 5:24 AM


  14. sbhmnaik
    Donut Oct 10, 2019 at 5:37 AM

    sbhmnaik , Oct 10, 2019 at 5:37 AM :
    @Steven X.
    @Todd W.
    @Venky61 @Subashdobby
    @abhsihek.sethi1819
    Hi guys,
    Multiple users have raised a issue regarding glitches in playing 4k content on YouTube as well as Amazon prime.But I think 4k videos are played normally using an external media.

    Now coming to technical parts of the issue:-
    Processing of data from a HDD or USB only requires lesser processes of data as compared to streaming 4k data.Justifying the processing of local 4k media which can be achieved by using the UBS 3.0 speeds.
    Whereas Streaming 4K data is a different process.It requires more processing as it is dependent on the network speeds.
    Now based on the packet of large object data downloaded, these need to be processed by TV architecture to display the content.Adding to this the compression algorithms used for saving data and faster playback adds to the processing.

    Now coming to the glitches of frame freeze keeping apart HDR processing can be most probably a hardware issue making the TV not useful for 4k viewing.

    Also another dimension to this can be software processing, So how lower specification\architecture laptops handle smoother processing of data by using algorithms for some data loss in frame processing.

    So please someone from development team needs to confirm if this is a software/hardware (architecture) issue.
    and later work toward resolution by getting a data processing algorithm like Amazon firestick ....

    You all also had said that you try to reproduce the error in your side for which we have not seen any pointers.
    YouTube link for issue reproduction:-

    https://youtu.be/gRxuIZKQ7oE
     
    Last edited: Oct 10, 2019 at 8:41 AM

  15. amitsk
    Eclair Oct 10, 2019 at 7:39 AM


    suman.savanur likes this.
  16. Venky61
    Jelly Bean Oct 10, 2019 at 8:23 AM

    Venky61 , Oct 10, 2019 at 8:23 AM :
    Oh that... Is it visible all the time? You should immediately contact the OnePlus Customer Care.

    It's definitely a software issue... Can you share the exact youtube video link you faced the issue. Let me try. Q1 Pro has the latest update with HDR optimized, so I can confirm.
     

  17. sbhmnaik
    Donut Oct 10, 2019 at 8:46 AM

    sbhmnaik , Oct 10, 2019 at 8:46 AM :
    Hi @Venky61
    1)
    2)

    P.S. Missed to update, edited in previous post
     

    Venky61 likes this.
  18. Venky61
    Jelly Bean Oct 10, 2019 at 11:23 AM


  19. G_Guru_Raj_yYnX
    Cupcake Oct 10, 2019 at 3:28 PM


  20. Venky61
    Jelly Bean Oct 10, 2019 at 3:56 PM


    Todd W. and G_Guru_Raj_yYnX like this.