Hi @Venky61
Q1 model :
1. What is the Internet Speed you guys have.
-->10Mbps
2. Are you using 5GHz or 2.4 GHz band?
-->2.4Ghz band and I tried using LAN
3. Does the stutter on youtube happen even with 4K Non-HDR videos?
-->Yes
4. Do you keep the TV in sleep mode or Power Off mode?
-->Power off , I tried clearing cache , restart to clear memory resetting TV
Additionally points for analysis:-
Tried caching the YouTube video n playing it back still there was frame freeze..
I tried playing a 4k Dolby Audio supported file around 33GB in size via USB 3.0 using a HDD.
Observations:- Default player could detect Dolby Atmos ... initially played very well with picture settings set to film. But after 16mins it got stuck at a frame and started stuttering.Restarted the TV , still there was stuttering observed. Also to note there is lot of time taken when we forward it to a scene and start playback which doesn't occur gracefully.Sometimes a pause operation also was not happening.
Tried using MX player but it was not able to detect TRUEHD audio format.
In VLC player also even though it was not using Dolby Atmos features there was stuttering observed
Confirmed the file plaback using PC it was smooth.
All these signs show that the TV was not able to handle the 4k data
To my surprise also a video of 1080 quality with Dolby audio started stuttering using the native player.
Now not sure if all these issues are because of Android OS or the poor native player.
Called one plus support for raising a ticket but alas they said they are not capable of doing such a thing and advised to take help from Amazon.
Raised a technician visit from Amazon which is scheduled on 20 October, pretty slow service I feel is what we are going to get after paying so much.
Last edited: Oct 12, 2019
