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OnePlus TV: Questions & Answers

  1. Venky61
    OnePlus TV Expert Oct 13, 2019

    Venky61 , Oct 13, 2019 :
    On the Alexa App go to settings and skills. Search for OnePlus TV. Enable the skill by logging into your Oneplus account and then it will detect the TV. Both the phone and Alexa need to be on same Wi-Fi.
     

    Todd W. and amitsk like this.
  2. F1559836363270
    Cupcake Oct 13, 2019


  3. Q1569848810692
    Cupcake Oct 13, 2019


    amitsk likes this.

  4. Venky61
    OnePlus TV Expert Oct 14, 2019

    Venky61 , Oct 14, 2019 :
    It's bug for sure. Try resetting the TV and see. If it still continues, then raise a ticket for resolution.

    Because it is based on Android TV OS and google does not support chrome browser for that OS. It's the restriction form OS. Try Puffin TV browser, it's really good and solves the purpose of browsing.
     

  5. sharadksingh
    Gingerbread Oct 14, 2019


  6. Todd W.
    TV Product Marketing Staff Member Oct 15, 2019


  7. Todd W.
    TV Product Marketing Staff Member Oct 15, 2019


  8. Todd W.
    TV Product Marketing Staff Member Oct 15, 2019

    Todd W. , Oct 15, 2019 :
    Hi, we would love to help with your concern, however, I have to invite @Manu J. to answer your 7T related questions.
     

  9. naveeshp
    Cupcake Oct 15, 2019

    naveeshp , Oct 15, 2019 :
    I'm not able to see the latest content in prime video app. I get a message to login to primevideo.com/watchononeplus to login to prime now app on TV. However when I try that link on phone it redirects me to primevideo.com. I'm not sure what I'm missing here. ultimately I had to cast a movie from my OP7 pro to watch. can you pls help on setting up prime video app with my Amazon account?
     

  10. Venky61
    OnePlus TV Expert Oct 15, 2019

    Venky61 , Oct 15, 2019 :
    open the below link on your phone and enter the code that you see on the Oneplus TV's Prime Video login option.
    primevideo.com/mytv
     

  11. pratikg88 , via OnePlus 5 Midnight Black , Oct 15, 2019 :
    Hi team,

    I bought OnePlus TV non-pro . Just wanted to highlight , when i watch prime video TV series... whenever there is a close-up shot... the contrast of the video jumped to high and the picture looks whitish... even you switch picture quality from standard to vivid to film to cinema.
    please fix this problem in your next software update.

    you can check above issue in "Jack Ryan season 1 episode 1" after 3-4mins close-up scenes.

    thanks
     

  12. Mustaqeem Shaikh
    Cupcake Oct 15, 2019


  13. Venky61
    OnePlus TV Expert Oct 15, 2019

    Venky61 , Oct 15, 2019 :
    Temporarily turn Off HDR in Video Format Settings to avoid those over exposure scenes. They have said that the next update will resolve it.

    There should be Screen Mirroring option in your phone settings, select that and let it detect the TV. Select and you are done.
    If the above method doesn't work. Install Google Home App and in the profile you will have Mirror option which will do the same.
     

    pratikg88 and Mustaqeem Shaikh like this.
  14. Tejas_14
    Eclair Oct 15, 2019

    Tejas_14 , Oct 15, 2019 :
    As of now, the company has plans only for 55 inch segment. You need to raise your concern directly with the OP staff to get concrete information.
     

  15. ksk0312
    Cupcake Oct 15, 2019

    ksk0312 , Oct 15, 2019 :
    I have a issue with the remote. The return window expired a couple of days ago. Who should I contact for warranty claim OnePlus or Amazon
     

  16. RohitTheDevil
    Froyo Oct 15, 2019

    RohitTheDevil , via OnePlus 6T , Oct 15, 2019 :


    Venky61

    Temporarily turn Off HDR in Video Format Settings to avoid those over exposure scenes. They have said that the next update will resolve it.




    There should be Screen Mirroring option in your phone settings, select that and let it detect the TV. Select and you are done.
    If the above method doesn't work. Install Google Home App and in the profile you will have Mirror option which will do the same.​


    Yeah even when I watched The Boys on Prime with HRD, below 1571161714421.jpg

    is the quality I get too with more whitish. Hope updates are on its way soon. Please below screen shot for everyone and specially OnePlus team's reference :-
     

    akhillad, V1571026116350 and Venky61 like this.
  17. Ashish300687
    Cupcake Oct 15, 2019


  18. Ashish300687
    Cupcake Oct 15, 2019


  19. pratikg88 , via OnePlus 5 Midnight Black , Oct 16, 2019 :
    One issue/bug which i have noticed is WiFi disconnection.
    Resolution : restart the tv
    please fix this in upcoming update.
    thanks