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OnePlus tv remote

  1. niktrix
    Cupcake Dec 7, 2019

    niktrix , Dec 7, 2019 :
    My one plus tv remotes buttons are not working properly
    where can I buy new remote, or is there any alternate remote I can use, I tried ps4 remote but using that i cannot switch off tv
     

    #1
  2. Venky61
    OnePlus TV Expert Community Expert Dec 9, 2019

    Venky61 , Dec 9, 2019 :
    Hey...If it's not working, you should contact the Customer care to get it replaced as it's under warranty.
    Also you can claim the free Netflix Remote from here
    https://www.oneplus.in/netflix-remote-tv
     

    #2
    ppsravan, sharadksingh and Liehjan like this.
  3. Leo Li.
    OnePlus TV Software Manager Staff Member Dec 9, 2019

    Leo Li. , Dec 9, 2019 :
    1. if the no-working buttons are some fixed buttons, it maybe the remote hardware issue and you can contact the call center to replace it
    2. if the no-working buttons are some random buttons, pls go to the Settings->Remotes # Accessories->Remote Control to check whether the remote control is connected
    Please tell me if you have any questions, thanks!
     

    #3
    Starcommander and Venky61 like this.
  4. sharadksingh
    Honeycomb Dec 9, 2019

    Last edited: Dec 9, 2019

    #4
  5. Venky61
    OnePlus TV Expert Community Expert Dec 9, 2019

    Venky61 , via OnePlus 5 , Dec 9, 2019 :
    should be bluetooth and there's no type c charging. it needs aaa batteries. I am awaiting for mine, will check once delivered and let you know.
     

    #5
    sharadksingh likes this.
  6. sharadksingh
    Honeycomb Dec 9, 2019

    sharadksingh , via OnePlus 5T , Dec 9, 2019 :
    i liked previous one ,slim and unique.i they they would include Netflix button.there was no need to shifting volume key.i think this new remote is plastic built.i am also waiting mine.
     

    #6
  7. AyushKumarAK
    Gingerbread Dec 9, 2019

    AyushKumarAK , Dec 9, 2019 :
    Hi,

    I haven't ordered my new remote because have a doubt.
    Is the new remote replacement for the Original Remote or can we use both the remotes side by side?

    Because in terms of looks & build,I still prefer the old one.

    Thanks,
    Ayush
     

    #7
    G1599585775798 likes this.
  8. Sophie Z.
    TV Software Product Manager Staff Member Dec 10, 2019

    Sophie Z. , Dec 10, 2019 :
    You can use both the old and the new remote at the same time;)
     

    #8
  9. SiddarthaRao
    Froyo Dec 10, 2019

    SiddarthaRao , Dec 10, 2019 :
    1575960258857.jpg
    after placing the order for remote if i check order details it is showing like above image. is there any mistake done from my side is that okay or i need to do anything. did everyone seeing this or only me
     

    #9
  10. Venky61
    OnePlus TV Expert Community Expert Dec 10, 2019

    Venky61 , via OnePlus 5 , Dec 10, 2019 :
    No mistake. OnePlus takes time to verify the orders that are processed with coupon codes. It's normal.
     

    #10
  11. SiddarthaRao
    Froyo Dec 10, 2019

    SiddarthaRao , Dec 10, 2019 :
    thank you for information.
    thats why i love OnePlus they think about their customer feedback
     

    #11
  12. DR LOKESH REDDY
    Cupcake Jun 2, 2020

    DR LOKESH REDDY , Jun 2, 2020 :
    I tried several times to register for free remote,it is showing failed registering what can i do?
     

    #12
  13. Psy.Kill
    Cupcake Jun 12, 2020

    Psy.Kill , Jun 12, 2020 :
    I verified the serial number of my OnePlus TV and did not redeem the invite code due to some issues. It has now come to my knowledge that the invite code has expired and only a single invite code will be generated for a particular TV and I can't get the Netflix remote. Is there any chance of getting it? I'm even ready to buy it.
     

    #13
    U1591008834139 likes this.
  14. T1571299264102
    Cupcake Jun 13, 2020

    T1571299264102 , Jun 13, 2020 :
    I am also facing similar issue. My old remote is not working.. The customer care center is not picking the call. No mail response.

    If I try to claim the remote, it says out of stock and the code is expired now.

    My tv is under warranty. How do I get my remote replaced
     

    #14
    U1591008834139 likes this.
  15. Psy.Kill
    Cupcake Jun 13, 2020

    Psy.Kill , Jun 13, 2020 :
    Well, I waited for 20 minutes on the line for customer support to respond and they did too. All they said was that the invite code is a one-time thing only and I cannot get a Netflix remote now. I asked if I could buy one and they were unclear about it.
    My current remote is not working properly.
    I hope that they acknowledge this issue and do something about it.
     

    #15
  16. DR LOKESH REDDY
    Cupcake Jun 14, 2020


    #16
  17. Venky61
    OnePlus TV Expert Community Expert Jun 14, 2020

    Venky61 , Jun 14, 2020 :
    Hi,
    Is it happening with Set Top box or normal Apps screen too?
     

    #17
  18. DR LOKESH REDDY
    Cupcake Jun 14, 2020


    #18
  19. Venky61
    OnePlus TV Expert Community Expert Jun 14, 2020

    Venky61 , Jun 14, 2020 :
    Can you check the same by playing videos from another player like VLC/Kodi.
     

    #19
  20. DR LOKESH REDDY
    Cupcake Jun 14, 2020

    DR LOKESH REDDY , Jun 14, 2020 :
    Hi
    Yes
    Insta
    Hi
    Installed VLC/Kodi/MX player too
    But same problem upside down videos
    Same videos played in samsung TV,there all are playing normally
    Anybody is having any solution???
     

    #20