OnePlus tv y series bug via OnePlus Community App

  1. #1
  2. Yash Pratap Singh.
    Jelly Bean Nov 28, 2020

    Yash Pratap Singh. , Nov 28, 2020 :
    There is no team here, just users. Please raise a service request for the TV using the OnePlus Care app. We are users like you and cannot do anything for this issue.
    (Please upload a picture of what you are experiencing)

  3. Venky61
    OnePlus TV Expert Community Expert Nov 28, 2020

    Venky61 , Nov 28, 2020 :
    Hey do share a screenshot/recording of it if you can.
    Also, is it happening while using Android TV App or Set Top Box content? If it's Set Top box, then HDMI could be a reason too.

    Yash Pratap Singh. likes this.
  4. L1603448080268 , via OnePlus Community App , Nov 28, 2020 :
    Oooh...! Thanks bro 😊

    Yash Pratap Singh. likes this.
  5. Yash Pratap Singh.
    Jelly Bean Nov 28, 2020

    L1603448080268 likes this.
  6. Q1606154131580
    Cupcake Nov 29, 2020

    Q1606154131580 , Nov 29, 2020 :
    Q1 series not able to connect tatasky binge always when switch on TV always needs to select input, directly not booting with tatasky
    Really not sure sometimes its boot with tatasky and sometimes it's goes normal window

  7. Venky61
    OnePlus TV Expert Community Expert Nov 30, 2020

    Venky61 , Nov 30, 2020 :
    Because the Q1 Series has a feature called "Input Source Memory" that restarts/awakes the TV in the last used Input Source. Be it Set Top Box or Home Screen. So if you turnoff/sleep TV while using Set Top Box (Without pressing Home), it will start back in Tata Sky only.
    Hope this clarifies your confusion.

  8. G1606481174134 , via OnePlus Community App , Dec 2, 2020 :
    My new Y series has the same problem.Color banding on the left side of the screen.Their service is really poor in my city.Have been trying to raise a service request.They cancel it every time I raise one without giving any explanation.Dont know weather it is a bug or hardware issue.

  9. Q1606154131580
    Cupcake Dec 2, 2020

    Q1606154131580 , Dec 2, 2020 :
    Hi Team
    recently purchased Q1 TV , i have observed several bugs not able to connect to Tatasky bing setup of box its not loading ON while boot checked all settings still not working
    most of the time Q1 TV not displaying input option on screen when switch on TV
    watching TV getting over heating less than 1 hour
    audio also not sync with apps except youtube app able to get dolby output rest of all apps no effect