OnePlus Won't Charge

  1. 22joshgeorge22
    Donut Sep 2, 2014

    22joshgeorge22 , Sep 2, 2014 :
    I just received my oneplus in the mail and I was very excited to use it. I went to go plug it in and the phone didn't detect the cable and it said that it was still using battery power. I tried using another cable and plug, and I definitely tried other outlets throughout the house. Has this ever happened to anyone else, or is there something I can do to confirm hardware, not software?

  2. rainqueen
    Ice Cream Sandwich Sep 2, 2014

    rainqueen , Sep 2, 2014 :
    My charger worked well.

  3. Jimmie smith
    Gingerbread Sep 2, 2014

  4. chuckufarley
    Honeycomb Sep 2, 2014

    chuckufarley , Sep 2, 2014 :
    Are you sure you plugged the power charger into a live outlet?
    Are you sure you are using the correct cable and not just jamming in a wrong cable?
    Both ends of the cable have to be plugged into something.
    It cannot be software, it can ONLY be hardware, and probably is user error.

    Do you not have ANY common sense?

  5. thepanttherlady
    Community Veteran Sep 2, 2014

    thepanttherlady , Sep 2, 2014 :
    First: Moved to Technical Support

    Two: Yes, I've had this happen with two One's. Try turning the USB cord around in the base (unplug and plug back in the other way). It fits both ways. If that doesn't work, try this (I don't know why but it's worked for me and a couple others):

    1. Plug phone in with One USB cable and One charger
    2. Plug phone in with other USB cable and other charger (this usually works)
    3. Plug phone in with One USB cable and other charger
    4. Repeat step 1 and it should charge now

    First and foremost though, turn the USB cable around.

    Wasad_ likes this.
  6. Wasad_
    Eclair Sep 2, 2014

  7. Deactivated User
    Sep 3, 2014

  8. rainqueen
    Ice Cream Sandwich Sep 3, 2014

    rainqueen , Sep 3, 2014 :
    If you have the correct adapter.

  9. Deactivated User
    Sep 3, 2014

  10. iTrollz
    KitKat Sep 3, 2014

    Last edited: Aug 8, 2016

  11. L.H.
    Jelly Bean Sep 3, 2014

    L.H. , Sep 3, 2014 :
    OMG... just put the USB the right way on the CHARGER!!! it goes both ways... so if is not working now just unplug it, twist and plug in again... just do this with the CHARGER connector!!! not with the one from the phone... OK?

  12. L.H.
    Jelly Bean Sep 4, 2014

  13. HP9898
    Eclair Sep 19, 2014

    HP9898 , Sep 19, 2014 :
    Try this 1.
    • Make sure you are using the charger and cable that came with the OnePlus One and that your wall socket is working.
    • Try a different cable and charger that definitely works to make sure that’s not your problem.
    • If it won’t turn on then leave it plugged in for a couple of hours and then hold down the Powerbutton for a good 20 seconds and see if it comes back to life. OnePlus suggests that you try holding the Power button down for 20 seconds five times to power cycle the phone.
    • Try plugging it into your PC and see if it’s recognized or if it charges.
    • Try holding down Power and Volume down and see if it boots into recovery mode.
    • If nothing works, you’re going to have to return it.