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Oneplus won't repair latest flagship, even at full price! via OnePlus 9 Pro

  1. elanglois
    Lollipop Oct 21, 2021

    elanglois , via OnePlus 9 Pro , Oct 21, 2021 :
    This is totally unacceptable. The only way to get a repair is through Oneplus's website and they say the "Store is too crowded" and they won't even honor the warranty. This is under a year old. I just need the damn USB port fixed and they claim its out of warranty? And then the damn website wont even let me get it repaired paying full price?

    What kind of bullshit support is this?


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    #1
    subsidiary and G_plusone like this.
  2. McJader
    Marshmallow Oct 21, 2021

    McJader , Oct 21, 2021 :
    Tried on a different device like a PC?
     

    #2
  3. Tokolozi
    Most Original Avatar Oct 21, 2021

    Tokolozi , Oct 21, 2021 :
    Or to contact support directly?
     

    #3
  4. elanglois
    Lollipop Oct 21, 2021

    elanglois , via OnePlus 9 Pro , Oct 21, 2021 :
    If the store is busy, then its a server side issue. And why would they require some other device to get support? A support website that doesnt work correctly on their own device would be even worse!
     

    #4
    G_plusone likes this.
  5. elanglois
    Lollipop Oct 21, 2021


    #5
    G_plusone likes this.
  6. McJader
    Marshmallow Oct 21, 2021

    McJader , Oct 21, 2021 :
    Sometimes it works, which is why I suggested it.
    If you are here only to rant that OnePlus CS sucks, I'm afraid everyone here already knows that.
    Web chat is also available. CS agenst follow your local time, not China.
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    Attached Files:


    #6
  7. G_plusone
    Nougat Oct 21, 2021

    G_plusone , Oct 21, 2021 :
    @keithnyc could help you.
    Long time no see
     

    #7
  8. elanglois
    Lollipop Oct 21, 2021


    #8
  9. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Oct 21, 2021


    #9
    McJader, Caomhin and rHITkM. like this.
  10. elanglois
    Lollipop Oct 21, 2021

    elanglois , via OnePlus 9 Pro , Oct 21, 2021 :
    Chrome. Latest. Its not like I'm using anything weird. Stock phone, no root, no hacks, stock default browser.
     

    #10
    McJader likes this.
  11. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Oct 21, 2021

    Dresa91 , Oct 21, 2021 :
    And any content blocker?
     

    #11
    McJader, Caomhin and rHITkM. like this.
  12. elanglois
    Lollipop Oct 21, 2021

    elanglois , via OnePlus 9 Pro , Oct 21, 2021 :
    Nope. Nada. I just wanna get my phone fixed so I can drive with Android Auto again. I was waiting on AAWireless dongle to fix the issue, but they are delayed and I just found out they make no attempt to connect to the vehicle wifi, so if I use it, I lose the unlimited data plan in my car!

    They Kickstarter cant be refunded and now my phone cant be fixed either.
     

    #12
  13. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Oct 21, 2021

    Dresa91 , Oct 21, 2021 :
    And as suggested: did you try another browser or use the pc?
     

    #13
    Caomhin and rHITkM. like this.
  14. keithnyc
    Moderator Moderator Oct 21, 2021

    keithnyc , Oct 21, 2021 :
    hiya mate...thanks for the tag. I will take it from here. Hope you and your loved ones are safe and doing well, mate
     

    #14
    McJader, Caomhin, rHITkM. and 3 others like this.
  15. keithnyc
    Moderator Moderator Oct 21, 2021


    #15
    McJader, Caomhin, rHITkM. and 3 others like this.