3
[Answered] OnePlus's poor handling of issues with Tile Pro and Sport not working with their phones

?

Is the Tile Pro working on your OnePlus 6T

  1. Yes

    8.3%
  2. No

    91.7%
Multiple votes are allowed.
  1. G1545797833949
    Donut Jan 15, 2019


    #21
  2. G1541125357740
    Cupcake Jan 15, 2019

    G1541125357740 , Jan 15, 2019 :
     

    #22
  3. G1541125357740
    Cupcake Jan 15, 2019

    G1541125357740 , Jan 15, 2019 :
    Hello, Jeff. Could you please update the group on where this issue stands, when we might expect a fix? Thank you.
     

    #23
  4. paulwdowning
    Cupcake Jan 15, 2019

    paulwdowning , Jan 15, 2019 :
    At least OnePlus would talk to some of you. No matter how much I tried to escalate they would not log an issue until I completely reformatted my phone, which I would not do as it is a "KNOWN ISSUE" -6 points to One Plus for tech support and evidently the bug hunter team. It seems that either party (Tile or OnePlus) could fix this issue if they really wanted to. It smells like a bad handshake, and if the older tiles work still then Tile also changed something in the PRO firmware that is contributing to this.
     

    #24
  5. G_Dan_Sommerfeld
    Cupcake Jan 15, 2019

    G_Dan_Sommerfeld , Jan 15, 2019 :
    I got the Tile Pro for Christmas. I have a OnePlus 6T and they will not connect. Please keep us posted on the issue.
     

    #25
  6. cmiller9671
    Cupcake Feb 6, 2019

    cmiller9671 , Feb 6, 2019 :
    Is it even possible to make the phones compatible with tile pro? Is there an inherent hardware problem that you're not being open about? If a fix never materializes, how will we trust you, OP?
     

    #26
  7. G_JoAnn_Brereton_dCVi
    Cupcake Feb 16, 2019


    #27
  8. Jeff H.
    OnePlus Bug Hunter OnePlus Bug Hunter Mar 21, 2019

    Jeff H. , Mar 21, 2019 :
    Hi dear users,

    Greetings. This is Jeff from OnePlus Bug Hunters Team, thanks for your feedback.

    This issue has already been fixed on the current stable version of OnePlus 6 and 6T, please update the phone to the latest version and check how it's working, also if there's any issues, please feel free to contact me.

    Thank you and have a nice day.

    High regards,
    OnePlus Bug Hunters
     

    #28