1
Op 5t update via OnePlus 5T

  1. m.umar12334@gmai
    Eclair Mar 3, 2021

    m.umar12334@gmai , via OnePlus 5T , Mar 3, 2021 :
    @OnePlus_IN
    Dear sir /madam
    I am heavily admiyared of one plus smartphone .
    Op 5t users. upgrading problem
    No update available Nov 2020
    Very disappointed ?
    Plz don't break the relationship
     

    #1
    Majed.HQ likes this.
  2. dsmonteiro
    Community Consultant Staff Member Mar 3, 2021

    dsmonteiro , Mar 3, 2021 :
    Hi there,

    As mentioned in the last official update thread:

    The OnePlus 5 and 5T have reached End-of-Life and will no longer receive updates. You can however choose to install custom ROMs if you're willing to try some tinkering.
     

    #2
  3. Bobbie63
    Marshmallow Mar 3, 2021


    #3

  4. #4
  5. jontalk
    Ice Cream Sandwich Mar 4, 2021

    jontalk , Mar 4, 2021 :
    I HIGHLY suggest you send an email directly to support since its unlikely they'll read your post. Secondly, I've been in email contact with support for months about the bugs in 10.0.1 and have received several replies stating there WILL be another update coming soon. Below is a message I received TODAY that demonstrates this.

    Greetings from OnePlus Customer Support
    Thanks for reverting back to us, we really understand the importance for the update, please stay rest assured, we have already informed the same to our software development team, you will soon receive the OTA update for OnePlus 5 series.


    For the quick assistance you can also contact us via voice call or a chat so that your concern will be addressed on priority by our team without any delay.

    Thanks & Regards
    Nathan James
    OnePlus Support Team
     

    #5
    McJader likes this.
  6. McJader
    Lollipop Mar 4, 2021

    McJader , Mar 4, 2021 :
    Interesting. Please take note @dsmonteiro
     

    #6
  7. jontalk
    Ice Cream Sandwich Mar 4, 2021

    jontalk , Mar 4, 2021 :
    People vary with how they view things. There are those that look for problems and find them, while others prefer to remain focused on solutions. Whatever the case, we get what we expect. Choose carefully!
     

    #7
  8. McJader
    Lollipop Mar 4, 2021

    McJader , Mar 4, 2021 :
    Nah actually David is a staff member. And it had been made clear that there will be no more updates for the 5 Series. There has also been talk recently of OnePlus Support giving out false assurances regarding updates, hence I have tagged him to verify this information that Support has given you
     

    #8
    Bobbie63, Auristic, rhyd1am and 2 others like this.
  9. dsmonteiro
    Community Consultant Staff Member Mar 4, 2021

    dsmonteiro , Mar 4, 2021 :
    This information doesn't seem to be correct. I'll double-check with the CS team and revert back to you.
     

    #9
    the_o2, Bobbie63, Auristic and 5 others like this.
  10. Alendrew11
    Cupcake Mar 4, 2021


    #10
  11. jontalk
    Ice Cream Sandwich Mar 4, 2021


    #11
    McJader likes this.
  12. SoniaB
    Head Moderator; Community Hero 2020 Head Moderator Mar 4, 2021

    SoniaB , Mar 4, 2021 :
    Hey there

    You copy and pasted the CS response to your post but omitted to add the date and time stamp. Can you please upload a screenshot of that part of the message with the date included?
     

    #12
    the_o2, Bobbie63, rhyd1am and 3 others like this.
  13. Dresa91
    User of the Year 2016; Most Active User 2020 Mar 4, 2021

    Dresa91 , Mar 4, 2021 :
    Yes, because there were no updates after that either.
     

    #13
  14. jontalk
    Ice Cream Sandwich Mar 4, 2021

    jontalk , Mar 4, 2021 :
    Version 10.0.1 was released in Nov 2020 and the subject of the email message I posted previously. :)
     

    #14
    McJader likes this.
  15. Dresa91
    User of the Year 2016; Most Active User 2020 Mar 4, 2021

    Dresa91 , Mar 4, 2021 :
    Do you have a screenshot?
     

    #15
    Bobbie63, Auristic and McJader like this.
  16. jontalk
    Ice Cream Sandwich Mar 4, 2021

    jontalk , Mar 4, 2021 :
    Nope..if you research the forum, you'll find the 10.0.1 release thread..Are you saying you've never rec'd the OTA update on your phone? I've had it for months but will not install it until its fixed :)
     

    #16
  17. Dresa91
    User of the Year 2016; Most Active User 2020 Mar 4, 2021

    Dresa91 , Mar 4, 2021 :
    Again, can you share a screenshot of this mail?

    This is what I asked for.
    Your reply:
    does not make any sense to my question.
     

    #17
    the_o2, Bobbie63, Auristic and 2 others like this.
  18. McJader
    Lollipop Mar 4, 2021

    McJader , Mar 4, 2021 :
    They don't own a OP5
    The question is not of the update. Did or did not CS promise that you will get another update after the November one?
     

    #18
    Auristic and Dresa91 like this.
  19. Dresa91
    User of the Year 2016; Most Active User 2020 Mar 4, 2021

    Dresa91 , Mar 4, 2021 :
    Thanks 🙏
     

    #19
    Auristic and McJader like this.
  20. jontalk
    Ice Cream Sandwich Mar 4, 2021

    jontalk , Mar 4, 2021 :
    I've cut and pasted the message from support today below. This in reference to the problems with 10.0.1 for the 5/5T only. If you don't own one of these it's not relevant. If this doesn't satisfy your interest, there's nothing more I can say

    Greetings from OnePlus Customer Support
    Thanks for reverting back to us, we really understand the importance for the update, please stay rest assured, we have already informed the same to our software development team, you will soon receive the OTA update for OnePlus 5 series.


    For the quick assistance you can also contact us via voice call or a chat so that your concern will be addressed on priority by our team without any delay.

    Thanks & Regards
    Nathan James
    OnePlus Support Team
     

    #20